Error on importing Audio

[pcusack]

I am running Pro Tools HD 7.3.1cs6 on a Quad Xeon with Tiger 10.4.11.

I frequently import polyphonic BWF files using the import audio command. I can then varispeed the audio I am importing using the src box on the bottom right corner of the import window. I consistently get an error with the same files when importing 24bit 48k multitrack file when specifying a different sample rate other than 48kHz.

The error reads: "Could not complete the Import Audio command because Assertion in "/Volumes/Development/vb_cliff/AlturaPorts/NewFileLibs/FileFormat/MacBuild/../../FF/Audio/Processing/FF_AudioProcessingDecWaveform.cpp", line 106."

I see this behavior on a PPC machine as well when running with the same system software and Protool software.

I have 2 other machines: Both are at OS X 10.4.10 or lower and running Protools 7.3.1 CS2. Neither machine throws out this error.

Has anyone encountered this? Has any developed a work around. Yes, I threw out the prefs, I threw out the databases, etc, etc,

ANY IDEAS??

Patrick

[Eric Seaberg]

Delete the Digidesign Database on your audio drives and restart.

[Serge Perron]

Could not complete the Import Audio command because Assertion in "/Volumes/Development/vb_cliff/AlturaPorts/NewFileLibs/FileFormat/MacBuild/../../FF/Audio/Processing/FF_AudioProcessingDecWaveform.cpp", line 106.

Getting the same thing trying to SRC. Deleting the digidesign database folders and restarting doesn't work. Tried it several times. What else could be causing this? Never had a problem before.


Serge

10.4.9 - 7.3.1cs6 - G5 2.7 GHz PCI - 8 GB - HD2 Accel

[DigiTechSupt]

Deleting the digidesign database folders and restarting doesn't work.

Are you only deleting those folder or are you also making sure to delete the master volumes folder located at MacHC>Library>Application Support>Digidesign>Databases>Volumes?

[Serge Perron]

Are you only deleting those folder or are you also making sure to delete the master volumes folder located at MacHC>Library>Application Support>Digidesign>Databases>Volumes?

Yes, as well as DigiSetup.OSX, prefs, and other folders and files suggested in the General Troubleshooting doc. I repaired G5 HD permissions.

It seems I'm having other problems that are possibly related: When opening a session with soundfiles that have been moved, Pro Tools no longer automatically finds the missing files, ever. I always have to manually relink.

My workaround for the SRC was to create a PT session with the sound files to be converted and then use Import Session Data with SRC in another session. I'm glad that worked.

Digi, thanks for your support.

Serge