Channel Mapping Avid Artist Mix and Digital Performer.

[blazing1]

I just bought an Avid Artist Mix (8 faders) and my main DAW is Digital Performer 9 v 9.5.
I am so far having 2 problems with it. 1) A channel mapping situation in which Artist mix will read the first channels ex 1 Violins, 2) Violas 3) it does not read and in fact re numbers it and puts it way back on the end patch window to read 124. Then on track 4) Bass, 5) Pizz, and 7) it will again re number and shoot the last page. Obviously, the Artist mix should see and read the channels in consecutive order as I have them on the template I set up. I have spoken with the tech department where I purchased this and they are stumped.

iMac Retina 5 k
Mac OS Sierra 10.12.6
Processor 4.2 GHz
RAM 64
Avid Artist Mix

[EddieJones]

What happens if you build a layout with tracks 1-8 do they read correctly (not saying this is a solution just testing)

[blazing1]

Hi Eddie,
Yes I tried filling all 8 channels, but 3 and 7 got pushed to the last page. I'm having Sweetwater with their Avid contacts look into this. There is no way I am going to drop $99.00 on an Avid support plan, when this Artist mix is brand new and can't do such a basic task.

[EddieJones]

The problem is with DP not the Mix, I would concentrate on that end to find the issue, they write the EUCON adapter code. That said I have not heard of an issue like this with it.

[zejuju]

What is this DP Eucon adapter code?
IS there a way to find if it is pre installed in my DP9.5?
Cos my artist mix had never showed volume meters (as it does with other softwares), and I never found any solutions...