PT not picking up any signal/not recording

[jsc676]

Hello everyone, this is my first post on here and I'm hoping someone might be able to help me out.

I am running into a couple of issues and not sure if they are related. I was trying to record some guitar parts in PT but it's not picking up the guitar signal. The interface is working as I am able to hear the guitar through the headphones and the clip meter on the interface is picking up the signal going through but the meter on PT is not picking anything up. I'm using an audio track and have checked the playback engine and I/O already. Also when the track is record enabled I'm not able to record anything, it doesn't start recording, nothing happens. I also created an instrument track to try and record some MIDI drums but I wasn't able to record that either.

I've been searching on this for the past 2 days and found a lot of threads here of similar issues but haven't found anything to help my issue. Maybe I'm too frustrated and it's a super easy fix or saw the answer somewhere and missed it lol.

Specs below and if I did the Sandra report incorrectly or have missed any other details I should have included then my apologies and please let me know!

Interface: Focusrite Scarlett 6i6
PT Version: 12.6.1

SiSoftware Sandra

ID
Host Name : DESKTOP-OVLQQQT
Workgroup : WORKGROUP

Computer
Model : HP Pavilion Notebook 103C_5335KV G=N L=CON B=HP S=PAV X=Null
Serial Number : 5CD54*****
Chassis : HP Notebook
Mainboard : HP 80A1
Serial Number : PFMVU02*******
BIOS : Insyde F.54 09/22/2015
TPM - Trusted Platform Module : INTC Intel 2.0 (PCR 24)
Intel vPro : 11.0.0.1168
Total Memory : 5.88GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz (2C 4T 2.7GHz, 2.7GHz IMC, 2x 256kB L2, 3MB L3)
Socket/Slot : FC BGA1356

Chipset
Memory Controller : HP Core (Skylake-U) ULV Host Bridge/DRAM Registers 100MHz, 2x 3GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : HP687515-H66-MCN 4GB DDR3 SO-DIMM PC3-12800U DDR3-1600
Memory Module : HMT425S6CFR6A-PB 2GB DDR3 SO-DIMM PC3-12800U DDR3-1600

Video System
Monitor/Panel : LG Generic PnP Monitor (1920x1080, 15.6")
Video Adapter : Intel(R) HD Graphics 520 (24CU 192SP SM5.1 1GHz, 768kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL : Intel(R) HD Graphics 520 (192SP 24C 1GHz, 512kB L2, 2.4GB DDR3 1.6GHz 128-bit, Integrated Graphics)
D3D 11 : Intel(R) HD Graphics 520 (192SP 24C 1GHz, 768kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)
OpenGL : Intel(R) HD Graphics 520 (192SP 24C 1GHz, 768kB L2, 128MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Storage Devices
TOSHIBA MQ01ABD100 (1TB, SATA600, 2.5", 5400rpm, 8MB Cache) : 932GB (C:) (D:)
hp DVDRW SU208GB (15.7MB, SATA150, DVD+-RW, CD-RW) : 15MB (E:)

Logical Storage Devices
Windows (C:) : 905GB (NTFS, 4kB) @ TOSHIBA MQ01ABD100 (1TB, SATA600, 2.5", 5400rpm, 8MB Cache)
Hard Disk : 870MB (NTFS, 4kB) @ TOSHIBA MQ01ABD100 (1TB, SATA600, 2.5", 5400rpm, 8MB Cache)
RECOVERY (D:) : 25GB (NTFS, 4kB) @ TOSHIBA MQ01ABD100 (1TB, SATA600, 2.5", 5400rpm, 8MB Cache)
SYSTEM : 256MB (FAT32, 4kB) @ TOSHIBA MQ01ABD100 (1TB, SATA600, 2.5", 5400rpm, 8MB Cache)
RT516X-100618 (E:) : 15MB (CDFS, 2kB, Read-Only) @ hp DVDRW SU208GB (15.7MB, SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller #1 : HP Sunrise Point-LP LPC Controller
Audio Device : HP Sunrise Point-LP HD Audio
Audio Codec : Realtek Semi 0290
Disk Controller : HP Sunrise Point-LP SATA Controller [AHCI mode]
Disk Controller : HP Sunrise Point-LP PMC
USB Controller #1 : HP Sunrise Point-LP USB 3.0 xHCI Controller
SMBus/i2c Controller #1 : Intel ICH SMBus

Power Management
Battery #1 : Hewlett-Packard Primary 39.71Wh/2.85Ah

Operating System
Windows System : Microsoft Windows 10 Personal 10.0.17134
Platform Compliance : x64

[d02457219]

Are the sample rates the same between PT and your interface? If PT is at say 44.1 but the interface is 48 PT won't start recording anything.

[albee1952]

One typical newbie goof is trying to record an instrument(like your guitar) to an INSTRUMENT track. Record anything that makes sound outside of PT to an AUDIO track(INSTRUMENT tracks are for VI's(Virtual Instruments, or instrument plugins).

Another easy mistake is not checking to make sure the interface(the Focusrtie box) is the selected "audio engine"(under the Setup>Hardware menu window)

I suggest you hit youtube and watch some tutorials on getting started with pro tools