Pro Tools SE White Noise Problems

[woodybrando]

Hey Tim,
Thx for looking into this. I run windows 7 64-bit on a lenovo w510 with all the lenovo system drivers installed. I also run Avid Media Composer 5 and I tend to think it's only when I have one or the other open at the same time, or one open then the other, because I get the crazy white noise sounds in both. But if i only open pro tools or only open media composer then I don't seem to get the problem. But sometimes even if only one is open and the other was open but is closed now, i still get the weird white noise filter sound. Let me know if any more of my specs are helpful.
thx,
Jayson

[Avid Product Design]

Thanks for the detailed information - very useful. I will pass this on to the relevant people.

[Sternimator]

Thanks for getting back - hope this is enough for you

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOPANTHA
System Manufacturer Acer, inc.
System Model Aspire 5920
System Type X86-based PC
Processor Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz, 2001 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Acer v1.3708, 15/08/2007
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name laptopantha\James
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 2.00 GB
Total Physical Memory 1.99 GB
Available Physical Memory 1.03 GB
Total Virtual Memory 3.98 GB
Available Virtual Memory 2.75 GB
Page File Space 1.99 GB
Page File D:\pagefile.sys

[Avid Product Design]

Thanks very much for the comprehensive system specs - we are looking into this issue. This may take some time, but we will post information as soon as we have it.

[Sternimator]

Any updates??

[necjamc]

Are you guys recording audio to a seperate physical hard drive? Recording to the system drive can and will cause problems.

[BFrank]

Originally Posted by necjamc

Are you guys recording audio to a seperate physical hard drive? Recording to the system drive can and will cause problems.

It's better to record to an external drive?

[necjamc]

Its better to record to a second hard drive. Either internal or FW. Recording audio to the system drive is extremely taxing on the system

[BFrank]

Originally Posted by necjamc

Its better to record to a second hard drive. Either internal or FW. Recording audio to the system drive is extremely taxing on the system

Interesting. I'll try that - see if it helps.

[Jmobrian]

I have a couple of the problems mentioned on this forum.

1. The "white noise" (happens on the instrument track with an instrument or Microphone input on from of Moblie Pre)
2. Occasional extreme distortion on playback and during record (not always hearing white noise and/or distorted sound, but during every session one or both occur) (Happens on the instrument track with an instrument or Microphone input on from of Moblie Pre)


In all instances, if I close Pro Tools SE and restart they seem to go away, temporarily. I have tried switching between Mixing and Instrument inputs with that helping only once. I always make sure that all other playback devices are not selected and that the playback for the Mobile-Pre is set as default playback and record device. Would like to invest in the full version but if this sort of shortcoming is persistant, it's tough to justify buying another version of Pro Tools when the introductory version doesn't appear to work properly.

I have a HP HPE-170t
Intel i7 860 @ 2.80GHz
12 GB DDR3 RAM
Win7 64 Bit
Pro Tools SE
M-Audio Mobile-Pre
Sterling Audio Microphone