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Old 11-07-2019, 02:41 PM
js_nyc js_nyc is offline
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Join Date: Jun 2005
Location: NYC
Posts: 121
Default 2019.10_ Video starts then goes black

Hello all,

Client's Pro Tools 2019.10 version either starts to play a video that immediately goes to black, or never leaves black screen. The same session works fine on my rig with High Sierra and PT 2018.7. I tried both DNxHD and Apple Pro Res 422 codecs. Video Engine is Enabled. Tried toggling between GPU on and off- makes no difference.

Here are the specs:

Mac OS Mojave Version 10.14

MacBook Pro (15-inch, 2018)
Processor: 2.6 GHz Intel Core i7
Memory: 16 GB 2400 MHz DDR4
Graphics: Intel UHD Graphics 630 1536 MB

Please let me know if there are any suggestions.
Thanks
__________________
js_nyc
15" Macbook Pro (Mid 2012) 2.3 GHz Intel Core i7
16G Memory
PT 10.3.11/ 12.5.2
003 Rack
OSX 10.8.5
ProToolsConsultant.com
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