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#11
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Re: FAQ Mixed messages
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The second says you need a support plan to get updates and you have until a certain date to get one. The first says you don't get the support plan by buying a new product (this year). The two aren't mutually exclusive or even confusing in my opinion. Just not what the customers want obviously. |
#12
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Re: FAQ Mixed messages
The confusion comes from not getting a support plan with a NEW product purchase but rather for an additional $599. Why? Just because?
HD users need answers and explanations. Sooner rather than later. |
#13
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Re: FAQ Mixed messages
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Almost agree... it would be easier to understand (less antagonistic IMO) if a new HD system came with a one year support plan form date of purchase. That said - in the new model - no support plan by year end = frozen software (whatever that eventually turns out to mean for the HD crowd).
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2017 27" iMac 3.8GHz i5, 1TB SSD Logic ProX, Studio One V4, PT current version, Apogee Ensemble TB Musician: http://www.ivanlee.net/ Design Engineer: http://www.propowerinc.com/resume.html |
#14
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Re: FAQ Mixed messages
So, what is the warranty for? If I buy a new system Jan. 2 2016 do I get a support plan for THAT year? What is the procedure going to be if the magic smoke gets out of my new Omni for some reason? If I'm on a support plan do I have to buy an ASC if I've used it because there was an issue when I was setting the rig up? Will ASC's be a thing of the past?
Say you're an HDX owner and you want to sell your rig and you've bought a support plan. Go read the fine print, actually it's right there in the open...read what it says. I'm in the process of transacting the sale of my rig and AVID has mismanaged the updating of my email address. I got a rig, moved and had to set up a new email address. Opened two registration cases, one for each account and had them change them to the new ones. But the stupid database didn't propagate the changes. Now I don't have access to my ASC so I can't fill out the Transfer Of Ownership form. I don't know how long the buyer will stay engaged before they move on, but we'll see. Tomorrow is Friday, followed by the weekend. It's looking like the earliest I'll be able to continue with this madness is Monday, when I could have had the transaction tied up and completed if not for AVID's convoluted rewritten procedures. Mixed Messages? Got a whole bunch more...
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Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 4 480G OWC 3G SSD data drives in Thunderbolt 2 enclosure, macOS 10.15.7, Pro Tools Ultimate 2020.9.1, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2. |
#15
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Re: FAQ Mixed messages
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Man that better not be true......this is unbelievable if this is true....horrible extortion mob tactics - if it's true
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#16
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Re: FAQ Mixed messages
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I own an HD system and this is why I'm trying to sell it...if you want further proof of retardation at the policy making level, read the Transfer Of Ownership pdf, look at what you have to go through to even sell your OWN gear and the caveat if you DID buy a plan with HD hardware and want to sell now...
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Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 4 480G OWC 3G SSD data drives in Thunderbolt 2 enclosure, macOS 10.15.7, Pro Tools Ultimate 2020.9.1, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2. |
#17
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Re: FAQ Mixed messages
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Thanks
__________________
Ultimate 2018.7 MacPro 12 Core 3.46 - 10.13.6 128 Gigs RAM EFI flashed 580 GPU 3 card PCI-e expansion chassis. Avid Artist Control Apollo 8 Quad, Satellite Quad, Octo Card Cranesong Avocet Monitor System. WireWorld ProAudio Cables |
#18
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Re: FAQ Mixed messages
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I think this whole roll out is some very bad corporate communications. Long time high end customers are not going to like it. and instead of getting some kind of upgrade they will not be buying into it. Then again there are the other customers who totally ignore all of this stuff and and upgrade very 6 or 7 years years when their computer dies. |
#19
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FAQ Mixed messages
I guess most of the top end customers are just going to join in and pay the money
Kinda takes HD out of small operations.... Sad really, b/c I really wanted a HDN Omni package...but can get one right now...the low latency and buffer setting while tracking is soooooo tempting
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#20
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Re: FAQ Mixed messages
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Within my peers here in LA , AVID has lose a nice 6 figure purchase across a number of users. And as it sounds, that will grow. You can return the HDX too.
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Ultimate 2018.7 MacPro 12 Core 3.46 - 10.13.6 128 Gigs RAM EFI flashed 580 GPU 3 card PCI-e expansion chassis. Avid Artist Control Apollo 8 Quad, Satellite Quad, Octo Card Cranesong Avocet Monitor System. WireWorld ProAudio Cables |
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