Eleven Rack direct monitoring always on

[Debeauville]

Hey there - I've been happily using the 11 rack since 2010 with no real issues. It does the job as a basic interface and mic preamp.

Within the past month I've noticed that the unit started working differently I'm wondering if its a firmware update or compatibility bug with the new Pro tools 2018.4.

With a guitar plugged in it works as a standalone guitar fx processor - previously when Pro tools was launched it would go silent until I armed a track:
Guitar in for dry
Eleven rack Digital L for effects.

Now I'm always hearing the direct guitar input even when Pro tools is launched.
The Eleven patch is heard underneath the Pro tools track

Google searches pointed to a video with this same double tracking issue but that didn't quite resolve the problem.
I'll post my setup details below but am hoping for some wise Avid Sensei to intervene with a solution.
By the way - a thousand pardons if this has been addressed elsewhere.
regards
Gustavo de Beauville


Model Name: Mac Pro
Model Identifier: MacPro6,1
Processor Name: Quad-Core Intel Xeon E5
Processor Speed: 3.7 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 10 MB
Memory: 64 GB
Boot ROM Version: MP61.0124.B00
SMC Version (system): 2.20f18
Illumination Version: 1.4a6
Serial Number (system): F5KMR
Hardware UUID: 95D12E9A-BABD

Pro tools: 2018.4.0
Eleven rack version:1.0.1
Build: 0.5.2.2

[cryshark]

Hello,
what is going on again? The update of ProTools 2018.10 does not allow working with Eleven Rack anymore. ElevenRack simply ignored the inputs and outputs.
I just want to hear what I record and not both. Also, I can pull down the channel fader and the master fader. It stays loud.

What am I doing wrong?

[Southsidemusic]

Goto setting dropdown in PT and choose i/o. There make sure you press default tab on all pages there and see if that helps.

Also launch PT with the N key held down and choose the Eleven rack when prompted in the popup window.

[cryshark]

Unfortunately that did not help. Another interface does not show this error. Pity!!

[Darryl Ramm]

A clear description of what is happening would help as would basic systems info.

“Eleven Rack ignored inputs and outputs” ... what exactly does this mean? Post screenshots if necessary.

Is the Eleven Rack selected as Playback Engine? (Don’t assume - check, especially make sure you are not accidentally using an aggregate IO device)

What are you hearing output through? Monitors connected to the Eleven Rack outputs or something else?

What exact OS and Eleven Rack driver version are you using? (System info in profiles is often out of date -is yours?)

Recent macOS releases can have issues with input not working due to microphone security requiring user approval in systems preferences.

“I just want to hear what I record and not both.” - also is not clear, both what? Are you hearing double signals while tracking? Describe clearly what is happening and what exactly you are doing. What input are you recording?

Is signal actually being recorded (will it play back? Do the meters move/waveform recorded? You may have to zoom in vertically to see it) but you are just not hearing it when tracking?

[cryshark]

Thats is quite easy.

Mac OS 10.13.6
MacPro 2013
ElevenRack: 2.00.1 / 1.2.13
ProTools: 2018.10

Ignored is meant:

I start ProTools with an empty session - ElevenRack can still be heard with set effects

create a channel mono and a master fader
I choose in channel 1 the elevenrack GuitarInput or Eleven Rig

there is no response to volume or channel selection (GuitarInput / Eleven Rig)
Eleven Rack is always heard

Normal is when I start ProTools that ElevenRack mutes. only to hear if record or input is on.

In Playback Engine, Avid Eleven Rack is selected - not Aggregate I / O
Everything is set to standard in Setup I / O

[cryshark]

I only updated to 2018.10. I only use my Mac for music. A Scarlett 2i2 works without problems.


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[cryshark]

Hello, I have a new insight. On my Mac Mini 2012 i7 with High Sierra and ProTools 2018.1 the same problem. Looks like the device itself has a defect.


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[Darryl Ramm]

Originally Posted by cryshark

Hello, I have a new insight. On my Mac Mini 2012 i7 with High Sierra and ProTools 2018.1 the same problem. Looks like the device itself has a defect.


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You can try a user options > memory reset on the front panel. Otherwise a used or new Eleven Rack is pretty cheap.

[agrey80]

Originally Posted by cryshark

Hello, I have a new insight. On my Mac Mini 2012 i7 with High Sierra and ProTools 2018.1 the same problem. Looks like the device itself has a defect.


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Im not sure if the problem is with the device. I run Pro Tools 2018.10 as well and have the same issue. I think this started happening to me one I updated to this version of PT.
Hope they can fix it soon enough.