Problems with PTLE? Post your configuration here..

[Digi ETS]

Hi everyone,
If you have or are experiencing a problem getting your Windows system up and running with Pro Tools LE and Mbox or 002, we want to know about it...in detail. Please add your configuration details to this thread. We can use this information to help determine the root cause of your problems and get you answers.

In the best of all worlds, you would download SiSoftware's Sandra Lite application, run the System Summary module, then copy the results to the clipboard and paste them in your response thread. If you are willing to do this, it will help to expedite the process of determining the root cause of your problems.

You can download SiSandra Lite from on of the links on this page:
http://www.sisoftware.net/index.html...64&langx=en&a=

Thanks again for your patience...
-rj

Digi ETS

[Finnish]

Processor
Model : Mobile AMD Sempron(tm) Processor 2800+
Speed : 1.60GHz
Model Number : 2800 (estimated)
Performance Rating : PR2402 (estimated)
Type : Low Power
L2 On-board Cache : 256kB ECC Synchronous, Write-Back, 16-way set, 64 byte line size

Mainboard
Bus(es) : ISA AGP PCI IMB CardBus USB FireWire/1394 i2c/SMBus
MP Support : 1 CPU(s)
MP APIC : Yes
System BIOS : AT/AT COMPATIBLE
Total Memory : 1.9GB DDR-SDRAM

Chipset 1
Model : Acer Inc K8M400 CPU to PCI Bridge
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Shared Memory : 1MB

Chipset 2
Model : Advanced Micro Devices (AMD) Athlon 64 / Opteron HyperTransport Technology Configuration
Front Side Bus Speed : 2x 800MHz (1600MHz data rate)
Total Memory : 2GB DDR-SDRAM
Memory Bus Speed : 2x 160MHz (320MHz data rate)

Video System
Monitor/Panel : Default Monitor
Monitor/Panel : Digital Flat Panel (1024x768)
Monitor/Panel : Generic Television
Adapter : VIA/S3G UniChrome Pro IGP

Physical Storage Devices
Hard Disk : HTS424040M9AT00 (37GB)
Hard Disk : LaCie Group SA LaCie d2 Extreme LUN 0 IEEE 1394 SBP2 Device
CD-ROM/DVD : MAT****A UJDA760 DVD/CDRW (CD 24X Rd, 24X Wr) (DVD 3X Rd)

Logical Storage Devices
Hard Disk (C:) : 19GB (16GB, 85% Free Space) (NTFS)
Kakkonen (D:) : 19GB (19GB, 100% Free Space) (NTFS)
CD-ROM/DVD (E:) : N/A
Lacie (F:) : 234GB (233GB, 100% Free Space) (NTFS)

Peripherals
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA Rev 5 or later USB Universal Host Controller
USB Controller/Hub : VIA USB 2.0 Enhanced Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Unknown Device
USB Controller/Hub : Generic USB Hub
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
PCMCIA/CardBus Controller : Generic CardBus Controller
PCMCIA/CardBus Controller : Generic CardBus Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : PS/2 Compatible Mouse
Mouse : HID-compliant mouse
Human Interface : USB Human Interface Device

Power Management
AC Line Status : On-Line
Battery No 1 : 98%

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional (Win32 x86) 5.01.2600 (Service Pack 1)

Network Services
Network Drivers Enabled : No




There you go. By the way, I tried DaveC-test: 24+8 And I got it with 512-samplerate, and in 16bit and 24bit-mode. But I could only record about 1:15 minutes and then came the error. But still, I could play the MBox-demosong for about 2:30 minutes until the legendary buffer-error came: Conflicting with other CPU-tasks... And I disabled D-Verb, I read somewhere that it might cost troubles. Also, MBox was connected to an active USB-hub, there was no difference compared without. Ok, I hope that engineers will find something.

I sayed earlier "Thats it!!! I quit", but the active USB-hub gave me new hope. In vain.

[Digi ETS]

Hi Finnish,
Thanks for taking the time to do this. Would you be willing to send us a session file (no audio) so we can see how you are using LE? If so, please send it to [email protected].

Thanks.
-rj

Digi ETS

[Finnish]

Now I'm beginning to like this support-action.

Please, be more precise what should I include in this session? Give me an example what to include ('cause I didn't understood that no-audio-thing, forgive me), so I can give the precise information that you need, I guess that this how we can minimize the posts and feedbacktime between us?
I'll be waiting your answer, my post will come immediately, when I know what to post.

[Rail Jon Rogut]

They would like a .PTS file of a session which exhibits the behaviour you describe.

Rail

[Digi ETS]

Exactly.
-rj

Digi ETS

[BiazedUnfidelz]

alright, I'm back with my configuration:


Processor
Model : Intel(R) Pentium(R) 4 CPU 3.40GHz
Speed : 3.39GHz
Performance Rating : PR4511 (estimated)
SMT Support : 2 Unit(s)
Type : Standard
L2 On-board Cache : 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : X-Bus PCI PCIe USB FireWire/1394 i2c/SMBus
MP Support : 1 CPU(s)
MP APIC : No
System BIOS : Dell Inc. A04
System : Dell Inc. Dimension XPS
Mainboard : Dell Inc. 0U7084
Total Memory : 2GB DDR2-SDRAM

Chipset 1
Model : Dell Computer Corp 82925X/XE Host Bridge / DRAM Controller
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 2GB DDR2-SDRAM
Memory Bus Speed : 4x 133MHz (532MHz data rate)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce 6800

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : ST380013AS (75GB)
Hard Disk : ST380013AS (75GB)
CD-ROM/DVD : HL-DT-ST CD-RW GCE-8483B (CD 48X Rd, 48X Wr)
CD-ROM/DVD : _NEC DVD+-RW ND-3450A (CD 48X Rd, 48X Wr) (DVD 6X Rd, 6X Wr)

Logical Storage Devices
1.44MB 3.5" (A:) : N/A
Hard Disk (C:) : 72GB (63GB, 87% Free Space) (NTFS)
Hard Disk (D:) : 74GB (74GB, 100% Free Space) (NTFS)
CD-ROM/DVD (E:) : N/A
CD-ROM/DVD (F:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
USB Controller/Hub : Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : Generic USB Hub
USB Controller/Hub : USB Composite Device
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
FireWire/1394 Controller/Hub : OHCI Compliant IEEE 1394 Host Controller
Keyboard : HID Keyboard Device
Mouse : HID-compliant mouse
Human Interface : HID-compliant consumer control device
Human Interface : HID-compliant device
Human Interface : HID-compliant consumer control device
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device
Human Interface : USB Human Interface Device

MultiMedia Device(s)
Device : Creative SB Audigy 2 ZS (WDM)
Device : Creative Game Port

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home (Win32 x86) 5.01.2600 (Service Pack 2)

Network Services
Adapter : Broadcom NetXtreme 57xx Gigabit Controller

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.

[Digi ETS]

Hey Finnish,
We have your session and are trying to reproduce your problem. What error was being thrown during record again?

Thanks.
-rj

Digi ETS

[Digi ETS]

Finnish,
The session file you sent us is blank. We need to see a problem session with all mixer routings, plug-ins, etc.

Please resend.

Thanks.
-rj

Digi ETS

[lemix]

Dear fellow users and Digidesign,
First time I'm posting in this section.
My PC had to be reformatted, due to some system file corruption. My bad, but it's done.
OK, currently I have SP2 installed and I do understand that PT LE 6.4 without the CS updates will not work.
I had to finish some urgent mastering, so only Wavelab ( 5.01) and the Digi ASIO driver was installed.
Of course one has to have the 002 driver ( without PT ) installed for the ASIO to work.
What I'm trying to ask and / or post is that even without PT LE being installed, my application (Wavelab) crashes to BSOD when exiting.
So...while I'm waiting for my pre-ordered 6.9 installation CD , is there anything I could do to prevent these crashes that the 002 driver/ASIO combo alone causes ?

thank you for you time,
andrew