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#1
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ILok Programs Causing Freeze inLaunch of Pro Tools
Here's the deal:
Pro Tools 7.0 freezes during launch while loading any ILok authorization required plugin (i.e. Maxim, Cosmonaut Voice, Moogerfooger, etc.). When the load screen gets to "loading Cosmonaut Voice.dpm" or if I deinstall it any ILok authorized plug-in, the screen just freezes. If I remove all ILok authorized programs from my computer, I can run Pro Tools just fine. My Ilok has all necessary drivers, communicates fine with computers, synchronizes with no problem with ILok website, etc. Tried clean install of Pro Tools, etc. I have talked to Digidesign technical support on and off for three weeks, and they don't know what else to try. Any help would be greatly appreciated! Here's my configuration: MBox 2, Pro Tools LE 7.0 (or 6.8 or 7.1 same problem with clean install.) My computer is running on Raid0, with a partioned D: for music. SiSoftware Sandra Mainboard Manufacturer : Intel Corporation MP Support : 1 Processor(s) MPS Version : 1.40 Model : D945GNT Version : AAC96324-305 Serial Number : BTNT53401667 Asset Tag : Base Board Asset Tag Location in Chassis : Base Board Chassis Location System Mainboard Properties Removable : No Replaceable : Yes Hot Swap : No On-board Devices Intel(R) Extreme Graphics 3 Controller : Video Adapter (Enabled) Intel (R) 82562 Ethernet Device : Ethernet Adapter (Enabled) Intel(R) Azalia Audio Device : Sound Adapter (Enabled) System Memory Controller Location : Mainboard Error Correction Capability : None Number of Memory Slots : 4 Maximum Installable Memory : 4GB CHAN A DIMM 0 - J6H1 : Samsung 0x4D332037385436353533435A332D43443520 0xF2028282 Unknown DIMM Synchronous DDR2-SDRAM 512MB/64 @ 533Mt/s CHAN A DIMM 1 - J6H2 : Empty CHAN B DIMM 0 - J6J1 : Samsung 0x4D332037385436353533435A332D43443520 0xF2068276 Unknown DIMM Synchronous DDR2-SDRAM 512MB/64 @ 533Mt/s CHAN B DIMM 1 - J6J2 : Empty Chipset 1 Model : Intel Corporation 82945G Memory Controller Hub (MCH) Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus Front Side Bus Speed : 4x 200MHz (800MHz data rate) Maximum FSB Speed / Max Memory Speed : 4x 267MHz / 4x 167MHz Width : 64-bit IO Queue Depth : 12 request(s) Logical/Chipset 1 Memory Banks Bank 0 : 512MB DDR2-SDRAM 4.0-4-4-11 1CMD Bank 4 : 512MB DDR2-SDRAM 4.0-4-4-11 1CMD Shared Memory : 8MB Channels : 2 Speed : 4x 133MHz (532MHz data rate) Multiplier : 8/12x Width : 64-bit Refresh Rate : 7.80µs Performance Acceleration Technology : No Power Save Mode : No Fixed Hole Present : No APIC 1 Version : 2.00 Multiplier : 1/2x Maximum Interrupts : 24 IRQ Handler Engaged : Yes Enhanced Support : Yes Memory Module 1 Manufacturer : Samsung Model : M3 78T6553CZ3-CD5 Serial Number : F2028282 Type : 512MB DIMM DDR2-SDRAM Technology : 8x(64Mx8) Speed : PC2-4300U 4.0-4-4-11 Version : 1.2 Date of Manufacture : Saturday, October 08, 2005 Set Timing @ 267MHz : 5.0-4-4-11 Set Timing @ 267MHz : 4.0-4-4-11 Set Timing @ 200MHz : 3.0-3-3-8 Memory Module 2 Manufacturer : Samsung Model : M3 78T6553CZ3-CD5 Serial Number : F2068276 Type : 512MB DIMM DDR2-SDRAM Technology : 8x(64Mx8) Speed : PC2-4300U 4.0-4-4-11 Version : 1.2 Date of Manufacture : Saturday, October 08, 2005 Set Timing @ 267MHz : 5.0-4-4-11 Set Timing @ 267MHz : 4.0-4-4-11 Set Timing @ 200MHz : 3.0-3-3-8 Environment Monitor 1 Model : SMSC EMC6D100X SMB Version : 0.08 Mainboard Specific Support : No Temperature Sensor(s) Board Temperature : 46.0°C / 114.8°F td CPU Temperature : 55.0°C / 131.0°F td Power / Aux Temperature : 43.0°C / 109.4°F td Cooling Device(s) Auto Fan Speed Control : Yes Chassis Fan Speed : 1020rpm HD / Aux Fan Speed : 1471rpm Voltage Sensor(s) CPU Voltage : 1.25V Aux Voltage : 1.56V +3.3V Voltage : 3.28V +5V Voltage : 5.16V +12V Voltage : 12.19V PCI Bus(es) on Hub 1 Version : 2.30 Number of Bridges : 6 PCI Bus 0 : PCI (1/1x PCIClk) PCI Bus 1 : PCIe (3/1x PCIClk) PCI Bus 2 : PCIe (3/1x PCIClk) PCI Bus 3 : PCIe (3/1x PCIClk) PCI Bus 4 : PCIe (3/1x PCIClk) PCI Bus 5 : PCIe (3/1x PCIClk) PCI Bus 6 : PCI (1/1x PCIClk) Number of PCIe Lanes : 5 LPC Hub Controller 1 Model : Intel Corporation 82801GB/GR (ICH7 Family) LPC Interface Controller ACPI Power Management Enabled : Yes Advanced TCO Mode Support : Yes Advanced TCO Mode Enabled : No Delayed Transaction Enabled : Yes LPC Hub Controller 2 Model : Intel Corporation 82801G (ICH7 Family) SMBus Controller LPC Legacy Controller 1 Type : SMSC LPC v1 Version : 74.01 Number of Enabled Devices : 5 USB Controller 1 Model : Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller Version : 1.10 Interface : UHCI Channels : 2 Speed : 48MHz Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) Legacy Emulation Enabled : No USB Controller 2 Model : Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller Version : 1.10 Interface : UHCI Channels : 2 Speed : 48MHz Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) Legacy Emulation Enabled : No USB Controller 3 Model : Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller Version : 1.10 Interface : UHCI Channels : 2 Speed : 48MHz Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) Legacy Emulation Enabled : No USB Controller 4 Model : Intel Corporation 82801G (ICH7 Family) USB Universal Host Controller Version : 1.10 Interface : UHCI Channels : 2 Speed : 48MHz Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) Legacy Emulation Enabled : No USB Controller 5 Model : Intel Corporation 82801G (ICH7 Family) USB 2.0 Enhanced Host Controller Version : 2.00 Specification : 1.00 Interface : EHCI Channels : 8 Companion Controllers : 4 Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps) Addressing Support : 64-bit Legacy Emulation Enabled : No FireWire/1394 Controller 1 Model : Intel Corporation TSB43AB23 1394a-2000 OHCI PHY/link-layer Controller Version : 1.10 Interface : OHCI Enhanced Support : Yes Channels : 64 Speed : 400MHz System SMBus Controller 1 Model : Intel 801xx/63xx SMBus Version : 0.01 Specification : 2.00 Advanced TCO Mode Enabled : Yes Slave Device Enabled : Yes PEC Support : Yes Speed : 100kHz Expansion Slot(s) PCIE X16 SLOT (Bh) : PCIe x64 +3.3V Half-Length Available PCIE X1 SLOT 1 (Ch) : PCIe x2 +3.3V PME i2c/SMBus Half-Length Available PCIE X1 SLOT 2 (Dh) : PCIe x2 +3.3V PME i2c/SMBus Half-Length Available PCI SLOT 1 (1h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available PCI SLOT 2 (2h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available (Intel Corporation 82945G Integrated Graphics Controller) PCI SLOT 3 (3h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available PCI SLOT 4 (4h) : PCI 32-bit +3.3V PME i2c/SMBus Full-Length Available Port Connector PRIMARY : None - ATA / None SECONDARY : None - ATA / None ATX_PWR : None - None / None Performance Tips Notice 224 : SMBIOS/DMI information may be inaccurate. Tip 2511 : Some memory slots are free so the memory can be easily upgraded. Warning 2544 : System/Video shared memory greatly reduces performance. Use external video card. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. |
#2
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Re: ILok Programs Causing Freeze inLaunch of Pro Tools
I have a similar problem...can't figure out how to solve it.
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#3
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Re: ILok Programs Causing Freeze inLaunch of Pro Tools
Quote:
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#4
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Re: ILok Programs Causing Freeze inLaunch of Pro Tools
Maybe that is the problem, and I have scheduled to have the Raid O configuration changed next week. However, I still question as to why Pro Tools ran fine for 5-6 months before I ever had this problem. Why all of a sudden did the Raid (if that is the problem) become an issue?
Thanks! |
#5
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Re: ILok Programs Causing Freeze inLaunch of Pro Tools
may or may not be your problem but it can be a problem, im surprised digi didnt pick it up
if you think its an ilok problem update your ilok drivers, make sure you have the latest version of all plug-ins adaware can also cause cause problems with ilok |
#6
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Re: ILok Programs Causing Freeze inLaunch of Pro Tools
Thanks for taking the time to post.
Digidesign did notice the problem with having RAID 0 but never indicated that would be my problem with the freeze upon launch. Said it could be the problem, but they really didn't know. Either way, I know I need to get the RAID off the system; just hope that solves the problem. |
#7
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Re: ILok Programs Causing Freeze inLaunch of Pro Tools
Please keep me posted as I'm having the exact same problem. It's narrowed down, I believe to Protools communicating with the iLok on said computer. I have a desktop with same configuration and it's working fine. I tried installing Drumagog and noticed afterward that I couldn't launch Protools after that. Unfortunately my system restore isn't working and I can't go back. Please keeep me advised on how you make out, as will I.
bjons |
#8
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Re: ILok Programs Causing Freeze inLaunch of Pro Tools
Bjons,
I'll make sure I post on here if anything is accomplished with the problem we are both having. Also, do you happen to have any RAID configuration on the computer in which you are having the problem? |
#9
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Re: ILok Programs Causing Freeze inLaunch of Pro Tools
CS,
No RAID config. Preparing to re-install 7 on neighbor's laptop with MBox and see if I can make this happen again. If not I'm thinking I may have a problem with my laptop USB and Protools. My iLok does sync online but will not allow plugs to open... I know you're as frustrated as I am and I'll get to you the secound anything positive happens. bjons |
#10
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Re: ILok Programs Causing Freeze inLaunch of Pro Tools
At the suggestion of varoius Pro Tools users, I just tried different USB ports for my ILok. I also tried a USB hub (why not?). Nothing worked..same problem.
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