License Disappeared

[PauRomero]

Hello,

I've been working and suddenly Pro Tools has closed because of Pace Error.

I've restarted Pro Tools and when I'm trying to activate it says that I don't have any license on my account.

I'm in the middle of a session and I can not work!
Does it happen to anyone?

Thank you so much

[jpetrin]

So.... I was using Pro Tools this morning, no problems - then shut down for lunch - came back and now license is missing from iLok License Manager... I Have a Pro Tools Perpetual license with an active support plan. I started a support case but was hoping there might be some Avid support folks here to respond quicker. I am in the middle of some mixes with deadlines approaching... any help would be appreciated!

[jeffro]

Welcome to the community. I'll look into this and report back...

[jpetrin]

Thanks Jeffro! Been using Pro Tools for almost 20 years and never had an issue :)
Let me know if you need any other info

[jpetrin]

Same thing happened to me today! Wish I had a solution, but I am in the same boat - license just went missing in the middle of working. Any thoughts from anyone????

[jeffro]

Originally Posted by PauRomero

...when I'm trying to activate it says that I don't have any license on my account...

I'll check it out...

[jpetrin]

Quick update - this morning a license showed up in my account for Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O). (Activated to my iLok cloud - license is still removed my physical iLok where I used to be)
When I open Pro Tools it says I am tryin to open a newer version than my license allows. I do have any activate support plan that doesn't expire until next March.

[Faildedrum]

Originally Posted by jpetrin

Quick update - this morning a license showed up in my account for Pro Tools Ultimate Perpetual Bundle (with 10/11/12+I/O). (Activated to my iLok cloud - license is still removed my physical iLok where I used to be)
When I open Pro Tools it says I am tryin to open a newer version than my license allows. I do have any activate support plan that doesn't expire until next March.

Hi!!!!

I've the same problem but my license showed now is Pro Tools Perpetua Bundle (with 10/11/12) and when I try to open PT it says the same pop up message, despite the version of PT I've installed. I tried with all what runs whit macOS Catalina.

[jeffro]

Originally Posted by Faildedrum

Hi!!!!

I've the same problem but my license showed now is Pro Tools Perpetua Bundle (with 10/11/12) and when I try to open PT it says the same pop up message, despite the version of PT I've installed. I tried with all what runs whit macOS Catalina.

Couldn't find your account based on your DUC email, but please check the Release Limit date on your license (right+click > Show Details in iLok License Manager) to make sure the date is after the release date of your installed version of Pro Tools. If still having trouble, please start a case in my.avid.com > Access The Support Center > Equipment.

[Faildedrum]

Originally Posted by jeffro

Couldn't find your account based on your DUC email, but please check the Release Limit date on your license (right+click > Show Details in iLok License Manager) to make sure the date is after the release date of your installed version of Pro Tools. If still having trouble, please start a case in my.avid.com > Access The Support Center > Equipment.

Hi Jeffro and thank you. my account mail its another, it's -----. the Realese Limit date its all OK. I already have a case opened in the ASC since 5 days ago and nobody answer me yet.