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  #1  
Old 08-20-2014, 12:03 PM
peytontodd peytontodd is offline
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Location: Atlanta, Georgia USA
Posts: 69
Default DAE 9073 Error (Disk too slow) Error

Once again I get this error that's happened to me more than once in the decade or more I've been using Pro Tools. The advice given to others with this error tends to be: (1) Use an external drive; (2) Make sure your drive isn't too full; (3) Defragment; (4) Buy a faster drive.

(1) I admit I've been using the C drive but was doing so without problems with this audio tape and PTF session for about 3 days including most of the day today until suddenly I get this. No installations of other software have occurred recently. I have switched to two external drives, and it fails on both of them, and in the same place.

(2) The three drives I've tried (starting with C), have 218 GB, 322 GB, and 100 GB free, respectively.

(3) When I check for fragmentation, Windows 7 tells me all three drives are 0% fragmented. (I wasn't aware of this till now, but apparently Win 7 de-fragments automatically as one works, or at least mine is set to do that.)

(4) If no other solution is available, can you recommend a super fast and reliable drive I should buy?

Thanks for your help.

My Sandra specs are as shown below:

SiSoftware Sandra

ID
Host Name : Peytons-SYX-2
Workgroup : WORKGROUP

Computer
Model : Si G41M-P33
Serial Number : G41M****
Chassis : MSI Desktop
Mainboard : MSI G41M-P33 (MS-7592)
Serial Number : To be fille***********
BIOS : AMI (OEM) V7.7 01/05/2010
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Celeron(R) CPU E3400 @ 2.60GHz (2C 2.6GHz, 1MB L2)
Socket/Slot : FC LGA775

Chipset
Memory Controller : MSI G41 DRAM Controller 4x 200MHz (800MHz), 2x 4GB DIMM DDR3 800MHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Micron 512M6416V69AD2J15E 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Micron 512M6416V69AD2J15E 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : LG E2350
(1920x1080, 23.1")
Video Adapter : Intel(R) G41 Express Chipset (8SP SM4.0 400MHz, 32MB DDR3 800MHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
Hitachi HDS721050CLA362 (500.1GB, SATA300, 3.5", 7200rpm, 14MB Cache) : 466GB (C:)
Seagate ST31000333AS (1TB, USB2/SATA300, 3.5", 7200rpm) : 932GB (E:)
Seagate ST9500325AS (500.1GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache) : 466GB (F:)
HP DVD Writer 1265d (7.7GB, SATA150, DVD+-RW, CD-RW, 512kB Cache) : 7GB (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
iomega (E:) : 932GB (NTFS) @ Seagate ST31000333AS (1TB, USB2/SATA300, 3.5", 7200rpm)
FreeAgent (F:) : 466GB (exFAT) @ Seagate ST9500325AS (500.1GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache)
Hard Disk (C:) : 466GB (NTFS) @ Hitachi HDS721050CLA362 (500.1GB, SATA300, 3.5", 7200rpm, 14MB Cache)
Pro Tools LE (D:) : 7GB (CDFS) @ HP DVD Writer 1265d (7.7GB, SATA150, DVD+-RW, CD-RW, 512kB Cache)

Peripherals
LPC Hub Controller 1 : MSI 82801GB/GR (ICH7) LPC Interface Controller
LPC Legacy Controller 1 : T0 07-23
Audio Device : MSI 82801G (ICH7) High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Serial Port(s) : 1
Parallel Port(s) : 1
Disk Controller : MSI 82801G (ICH7) Ultra ATA Storage Controller
Disk Controller : MSI 82801GB/GR/GH (ICH7) Serial ATA Storage Controller
USB Controller 1 : MSI 82801G (ICH7) USB Universal Host Controller
USB Controller 2 : MSI 82801G (ICH7) USB Universal Host Controller
USB Controller 3 : MSI 82801G (ICH7) USB Universal Host Controller
USB Controller 4 : MSI 82801G (ICH7) USB Universal Host Controller
USB Controller 5 : MSI 82801G (ICH7) USB 2.0 Enhanced Host Controller
USB Controller 6 : VIA VIA VT6214L USB UHCI Controller
USB Controller 7 : VIA VIA VT6214L USB UHCI Controller
USB Controller 8 : VIA VT6202 USB 2.0 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Amyuni Document Converter 400 (2400x2400, Colour)
Printer : Xerox Phaser 6180DN PS (600x600, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Fax : EPSON PC-FAX driver (203x203, USB)
Printer : EPSON Artisan 830 Series (360x360, USB, Colour)
Printer : Brother HL-5470DW series (1200x1200, USB)
Printer : Adobe PDF Converter (4000x4000, Colour)
Printer : EPSON Artisan 830 Series (360x360, USB, Colour)
Fax : EPSON PC-FAX driver (203x203, USB)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 3.5
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  #2  
Old 08-20-2014, 12:12 PM
mjslakeridge's Avatar
mjslakeridge mjslakeridge is offline
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Location: Houston, Texas
Posts: 1,053
Default Re: DAE 9073 Error (Disk too slow) Error

Could it be that defragmentation going on in the background from time to time is causing the problem, since you say Pro Tools normally works fine for you? I think there is a way to turn that feature off, and manually defragment periodically. Also, your F: drive is too slow to be used as an audio recording drive, (only 5,400 rpm, not the 7,200 required for Pro Tools. If you are only using it for storage/backup, that is fine.

Edit: To turn off the automatic disk optimization go to control panel/administrative tools/defragment and optimize drives. Near the bottom of the box that pops up, it will say scheduled optimization-on. Click on change settings and turn it off. Worth a try! I found this on my Windows 8 computer, but I think it is the same (or similar) on Windows 7.
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Last edited by mjslakeridge; 08-20-2014 at 12:32 PM. Reason: More Info
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  #3  
Old 08-20-2014, 12:50 PM
peytontodd peytontodd is offline
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Join Date: Nov 2010
Location: Atlanta, Georgia USA
Posts: 69
Default Re: DAE 9073 Error (Disk too slow) Error

Thanks for the info about the slow HD - I have indeed been using that one only for backup, but tried it today for this problem in ignorance of its speed.

I also discovered that I possess a USB 3.0 HD (also normally used just for backup),and I just tried that on my new laptop, which has a couple of USB 3.0 ports, and sure enough the problem went away - at least, there on the laptop.

Unfortunately, the laptop has a smaller keyboard and is not as easy to use for all day, day-after-day type jobs like this one. But my desktop PCs have no USB 3.0 ports. I notice from Sandra that one of their ports is "2.0 Enhanced". Is there any way to tell if I have the USB drive plugged into that one? (Or should it be the Mini-box I plug in there?)

Meanwhile, I'll look into turning off the automatic de-frag...
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  #4  
Old 08-20-2014, 05:06 PM
albee1952 albee1952 is offline
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Posts: 34,709
Default Re: DAE 9073 Error (Disk too slow) Error

Sorry to rain on the parade but.....Celeron=unsupported and under-powered. Integrated graphics=unsupported(sometimes works okay, most times doesn't). Slow drives are a killer. Recording to the C: drive is a bad idea, no matter how much it "worked fine before". This laptop is simply not up to the task. You might want to try Reaper as it has a much lower "overhead".

Sorry to be Debbie Downer, but PT requires a lot of horsepower and is not very tolerant of hardware that does not meet the minimum requirements. Laptops(at least Windows laptops) are a crap-shoot at best. If you just GOTTA have a laptop, a second hand MacBook Pro with an i7 cpu is a solid bet. If you could use a desktop, you will get much more "bang for the buck". On a really tight budget? Troll eBay for a second hand package of a socket 1366 i7 quad(preferably a 950 or higher), a socket 1366 motherboard with an X58 chipset and triple-channel RAM(which means either 3 or 6 matching sticks for 6 or 12GB total). I have seen packages like this sell for well under $500. Internal drives will also give better performance than externals(unless you get eSATA) and will save you money.
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  #5  
Old 08-20-2014, 06:50 PM
peytontodd peytontodd is offline
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Posts: 69
Default Re: DAE 9073 Error (Disk too slow) Error

I don't GOTTA have a laptop - it's just that my laptop is the only computer I have that's modern enough to have a USB 3.0 port. Fortunately, it doesn't run on a Celeron. How do its Sandra specs (given below) qualify?

I do notice that the external hard drive on which Pro Tools is working (with the same audio and PTF that gave me trouble on the desktop) is only 5400 RPM even though it's USB 3.0,,,

SiSoftware Sandra

ID
Host Name : DELL-LAPTOP
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron 5537 00
Serial Number : 2KJ****
Chassis : Dell Portable
Mainboard : Dell 0XFXDP
Serial Number : .2KJQWY1.CN1************
BIOS : Dell A06 09/27/2013
Total Memory : 7.89GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (2C 4T 2.7GHz/3GHz, 2.7GHz IMC/3GHz, 2x 256kB L2, 4MB L3)
Socket/Slot : FC PGA947

Chipset
Memory Controller : Dell Core (Haswell ULT) DRAM Controller 100MHz, 2x 4GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Micron 8KTF51264HZ-1G6E1 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Micron 8KTF51264HZ-1G6E1 4GB DDR3 SO-DIMM PC3-12800S DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : LGD Generic PnP Monitor (1600x1200, 35T9M€156WHU
, 15.3")
Video Adapter : Intel(R) HD Graphics Family (20CU 160SP SM5.0 950MHz/1.1GHz, 32MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL GP Processor : Intel(R) HD Graphics Family (160SP 20C 1GHz/1.1GHz, 1.8GB DDR3 1.6GHz 128-bit, Integrated Graphics)
Compute Shader Processor : Intel(R) HD Graphics Family (160SP 20C 1GHz/1.1GHz, 64MB DDR3 1.6GHz 128-bit, Integrated Graphics)

Storage Devices
Seagate ST1000LM024 HN-M101MBB (1TB, SATA600, 2.5", 5400rpm, 16MB Cache) : 932GB (C:) (Y:)
WDC WD10JMVW-11S5XS1 (1TB, USB3/SATA300, 5400rpm, 8MB Cache) : 931GB (E:)
Seagate ST9500325AS (500.1GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache) : 466GB (F:)
HL-DT-ST DVD+/-RW GU90N (SATA150, DVD+-RW, CD-RW) : N/A (D:)

Logical Storage Devices
OS (C:) : 918GB (NTFS) @ Seagate ST1000LM024 HN-M101MBB (1TB, SATA600, 2.5", 5400rpm, 16MB Cache)
My Passport (E:) : 931GB (NTFS) @ WDC WD10JMVW-11S5XS1 (1TB, USB3/SATA300, 5400rpm, 8MB Cache)
FreeAgent (F:) : 466GB (exFAT) @ Seagate ST9500325AS (500.1GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache)
WINRETOOLS (Y:) : 490MB (NTFS) @ Seagate ST1000LM024 HN-M101MBB (1TB, SATA600, 2.5", 5400rpm, 16MB Cache)
Hard Disk : 450MB (NTFS)
PBR Image : 12GB (NTFS)
Optical Drive (D:) : N/A @ HL-DT-ST DVD+/-RW GU90N (SATA150, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Dell Lynx Point-LP LPC Controller
Audio Device : Dell Lynx Point-LP HD Audio Controller
Audio Codec : Realtek Semi 0283
Disk Controller : Dell Lynx Point-LP SATA Controller 1 [AHCI mode]
USB Controller 1 : Dell Lynx Point-LP USB xHCI HC
USB Controller 2 : Dell Lynx Point-LP USB EHCI #1
SMBus/i2c Controller 1 : Intel ICH SMBus
SMBus/i2c Controller 2 : IPMI T0 Controller

Printers and Faxes
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)
Printer : Brother Laser Type2 Class Driver (600x600)
Printer : Adobe PDF Converter (4000x4000, Colour)
Printer : EPSON Artisan 830 Series (360x360, USB, Colour)
Fax : EPSON PC-FAX driver (203x203, USB)
Fax : EPSON PC-FAX driver (203x203, USB)
Printer : EPSON Artisan 830 Series (360x360, USB, Colour)
Printer : Brother HL-5470DW series (600x600, USB)

Peripherals
Media Player : Seagate FreeAgent Go (465.74GB)
Media Player : WD My Passport 07A8 (931.48GB)

Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet, 100Mbps)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Dell Wireless 1705 802.11b/g/n (2.4GHZ)

Power Management
Battery No 1 : SANYO DELL 6HY593BF 66.60Wh/5.12Ah

Operating System
Windows System : Microsoft Windows 8.1 Ultimate 6.03.9600
Platform Compliance : x64

Windows Experience Index
Current System : 5.9
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  #6  
Old 08-20-2014, 06:55 PM
peytontodd peytontodd is offline
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Default Re: DAE 9073 Error (Disk too slow) Error

Do you happen to know if Reaper can read existing PTF files? I'm 2/3 done with this particular one, and I'd had to lose all my work. Plus there's many years of previous PDF files I've prepared and will need to re-visit...

(I did try to find the answer to this question on the Reaper site, but without success.)
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  #7  
Old 08-20-2014, 07:16 PM
peytontodd peytontodd is offline
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Location: Atlanta, Georgia USA
Posts: 69
Default Re: DAE 9073 Error (Disk too slow) Error

Re Defragmentation: It turns out that my defragmentation schedule was already set to once a week, Wednesdays at 1 AM. Today is Wednesday, but the problem occurred at about 1 PM, not 1AM. And the computer was indeed turned on at 1 AM. Oddly enough, the log says defragmentation was last done on August 13, exactly one week ago... I suppose it must have tested last night and concluded no defragmentation was necessary.
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  #8  
Old 08-20-2014, 09:46 PM
Darryl Ramm Darryl Ramm is offline
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Location: USA
Posts: 13,120
Default DAE 9073 Error (Disk too slow) Error

There is little nice to say about that laptop, 5400 rpm drives and specifically WDC Caviar Green drives that are toxic as audio/session drives. And it only has integrated graphics. You need to spend time understanding the minimum system and audio dusk drive requirements so you can work out what to purchase to run Pro Tools reliably. If you want to roll the dice then upgrading disk on this system might make it a usable/reliable Laptop even without discrete graphics. And if that does not work then you could use the those proper spec and all around much faster drives for your next computer. Samsung 840 Pro or Evo SSD is how I would go now in any laptop for both the boot/system and dedicated audio/session drives.

Stop fixating on fragmentation, it is unlikely to have anything to do with your issues. Get your disk sorted out/meet Pro Tools requirements and get your systems fully optimized, every last thing done. You are wasting your time mucking around with all this under/misconfigured configured junk.

Last edited by Darryl Ramm; 08-21-2014 at 12:57 AM.
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  #9  
Old 08-21-2014, 01:32 PM
peytontodd peytontodd is offline
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Location: Atlanta, Georgia USA
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Default Re: DAE 9073 Error (Disk too slow) Error

It turns out that if I put the .wav file on my sole USB 3.0 external hard drive, the offending PTF runs fine on another Win 7 desktop PC I have (which lacks a USB 3.0 port and whose chip is not a Celeron). It also works fine (at least for now!) on the PC that had a problem with it when running off the C drive and off a non-USB 3.0 external drive - and it does so despite its Celeron chip and the lack of any USB 3.0 port.

To avoid the cost of upgrading to a more powerful system, therefore, I've decided to muddle through on that basis for now. I take your advice very seriously, though, and I'm relieved to know there's an upgrade path if the situation worsens.

To that end, could you enlighten me a little on how to shop for the desired system? I understand more or less what's meant by an i7 chip and 1366 socket (or at least I can google vendors for it), but what's an X58 chipset? Is it part of the same spec as the motherboard? And how do I know when I have non-integrated graphics? The vendors I've shopped looking for a "i7 chip and 1366 socket" don't specify whether the graphics are integrated or not...

Finally, I anticipate that other researchers may want to review the coding of tapes (of child speech) that I have been using Pro Tools to specify. Do you know if there's a way they can do so without having to buy Pro Tools and a powerful PC? Do you know if Reaper can read PTF file (or convert one?)

Thanks again for your help.
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