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  #1  
Old 06-22-2013, 03:16 AM
Boe Larsen Boe Larsen is offline
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Location: Copenhagen, Denmark
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Default PT11HD surrender not working on ilok

So far the upgrade to PT11HD has been far from smooth.
I know of the problems that PACE has, but I don't know weather it's been resolved yet.

I can not get the PT HD 11 license transfered to my ilok.
The PT HD 10 bundle is greyed out (with grey flag) and PT HD 11 bundle is shown with a blue flag. Both are present on my ilok account.

However, when I show details and try to complete the license surrender I get "one or more licenses to surrender cannot be found in your account".

Please help.

Boe
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www.millfactory.dk

Mac Pro 2x3.06ghz 12core. OWC SSD, 40gb ram,HDX2, UAD2, 2 x 16x16 HDi/o, 192D, D-command. OSX 10.11.6, PTHD 12.6.0
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  #2  
Old 06-22-2013, 03:41 AM
Boe Larsen Boe Larsen is offline
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Default Re: PT11HD surrender not working on ilok

So, I thought I'd found quick work around and got a 30 day trial for PT11HD.

Got all the way through to "Congratulation, Pro Tools 11 has been activated!"

Next screen though says:

"Activation Error - Pro Tools 11
This software cannot be run because the activation experience thinks the authorisation was found, but the wrapper could not verify it".

Not that "Pro" is it...?
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Boe Larsen
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www.millfactory.dk

Mac Pro 2x3.06ghz 12core. OWC SSD, 40gb ram,HDX2, UAD2, 2 x 16x16 HDi/o, 192D, D-command. OSX 10.11.6, PTHD 12.6.0
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  #3  
Old 06-22-2013, 03:44 AM
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Chris Lambrechts Chris Lambrechts is offline
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Default Re: PT11HD surrender not working on ilok

Have you done this :

- shut down > restart
- unplug all iloks
- launch ILM and log into acct > let the process of logging in finish / be patient
- plug in ilok
- sync repair ilok

Is the license on your ilok ? which one ? trial or permanent ?
Is the surrendered license still there with the grey flag ?


Chris
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  #4  
Old 06-22-2013, 03:44 AM
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Buccanears Buccanears is offline
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Default Re: PT11HD surrender not working on ilok

Same issue here. Open a support ticket with PACE. grrrrr, poo...
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  #5  
Old 06-22-2013, 03:53 AM
Boe Larsen Boe Larsen is offline
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Default Re: PT11HD surrender not working on ilok

Quote:
Originally Posted by Chris Lambrechts View Post
Have you done this :

- shut down > restart
- unplug all iloks
- launch ILM and log into acct > let the process of logging in finish / be patient
- plug in ilok
- sync repair ilok

Is the license on your ilok ? which one ? trial or permanent ?
Is the surrendered license still there with the grey flag ?


Chris
Yes have done it once. Will do again.

The licenses are all on my account - not on my ilok. Both full and permanent.
Yes, surrendered are with grey flag.

Oh, and now of ofc I cant open PT10HD, so I'm on serious down time.

Thanks for helping though Chris.
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Boe Larsen
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www.millfactory.dk

Mac Pro 2x3.06ghz 12core. OWC SSD, 40gb ram,HDX2, UAD2, 2 x 16x16 HDi/o, 192D, D-command. OSX 10.11.6, PTHD 12.6.0
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  #6  
Old 06-22-2013, 03:57 AM
Boe Larsen Boe Larsen is offline
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Default Re: PT11HD surrender not working on ilok

Did as prescribed again. No luck. Have attached to screenshots from ILM.
Attached Images
File Type: jpg all licenses.jpg (68.2 KB, 0 views)
File Type: jpg licences on ilok.jpg (21.9 KB, 0 views)
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Boe Larsen
Producer
www.millfactory.dk

Mac Pro 2x3.06ghz 12core. OWC SSD, 40gb ram,HDX2, UAD2, 2 x 16x16 HDi/o, 192D, D-command. OSX 10.11.6, PTHD 12.6.0
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  #7  
Old 06-22-2013, 04:12 AM
Chris Lambrechts's Avatar
Chris Lambrechts Chris Lambrechts is offline
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Default Re: PT11HD surrender not working on ilok

Boe I'll open a case for you. Can you reply tot that and add the ilok support ticket nr please. If you don;t have one yet - please create one. I'll try to get someone on to this asap

thanks

Chris
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  #8  
Old 06-22-2013, 04:16 AM
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crizdee crizdee is offline
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Default Re: PT11HD surrender not working on ilok

Hi,

So it looks like PT10HD is on an ilok 1 so that should work still.

Maybe try removing all iloks from computer, then try trashing all pace/ilok/interlock prefs from user/library/prefs

reboot, repair permission.

re-install new ilok manager. plug ilok 1 with PT10HD and see if PT10HD will load?

Also run the installer for 10.3.6 (Just forget about 11 for now till you get 10HD back)


Chris
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  #9  
Old 06-22-2013, 05:27 AM
Boe Larsen Boe Larsen is offline
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Default Re: PT11HD surrender not working on ilok

Quote:
Originally Posted by crizdee View Post
Hi,

So it looks like PT10HD is on an ilok 1 so that should work still.

Maybe try removing all iloks from computer, then try trashing all pace/ilok/interlock prefs from user/library/prefs

reboot, repair permission.

re-install new ilok manager. plug ilok 1 with PT10HD and see if PT10HD will load?

Also run the installer for 10.3.6 (Just forget about 11 for now till you get 10HD back)


Chris
Hey Chris.
Will try - how do you see though that it's on "Ilok 1"? I don't see it from the screenshots.
Thanks. Boe
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Boe Larsen
Producer
www.millfactory.dk

Mac Pro 2x3.06ghz 12core. OWC SSD, 40gb ram,HDX2, UAD2, 2 x 16x16 HDi/o, 192D, D-command. OSX 10.11.6, PTHD 12.6.0
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  #10  
Old 06-22-2013, 06:06 AM
Boe Larsen Boe Larsen is offline
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Join Date: Feb 2005
Location: Copenhagen, Denmark
Posts: 493
Default Re: PT11HD surrender not working on ilok

Quote:
Originally Posted by crizdee View Post
Hi,

So it looks like PT10HD is on an ilok 1 so that should work still.

Maybe try removing all iloks from computer, then try trashing all pace/ilok/interlock prefs from user/library/prefs

reboot, repair permission.

re-install new ilok manager. plug ilok 1 with PT10HD and see if PT10HD will load?

Also run the installer for 10.3.6 (Just forget about 11 for now till you get 10HD back)


Chris
So, tried what thou suggested - no luck.

I the user/library folder I got through ALT+"GO"-menu.
I didn't find any pace/ilok/interlock folders, in the preferences folder, but I trashed everything with ilok, pace or interlock in the name.

When I open ILM it shows me that there's 376 licenses on the ilok. Until I log in - there's then 0 licenses on the ilok (called "Boes big ilok").

I've attached a new screenshot of ILM.

Oh, tried to put the ilok in my laptop and install ILM there. Could get to sign in. Screendump attached.

Boe
Attached Images
File Type: jpg ILM screenshot after Crizdee instructions.jpg (59.6 KB, 0 views)
File Type: jpg ILM laptop.jpg (40.1 KB, 0 views)
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Boe Larsen
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www.millfactory.dk

Mac Pro 2x3.06ghz 12core. OWC SSD, 40gb ram,HDX2, UAD2, 2 x 16x16 HDi/o, 192D, D-command. OSX 10.11.6, PTHD 12.6.0
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