PTLE7.4CS4 w/ 002 rack hangs on DAE Loaded in Vista

[Scottbanger]

Hey there,
I have a 002 rack running 7.4cs4 on xp home works fine. Bought a new laptop running Vista last week and installed this same setup. Installs fine, loads, runs plug-ins, goes through DAE then hits "DAE Loaded" and stops. Just sits. I've waited 10 minutes, and nothing.

Here is part of my sandra report:

< Processor >
Model: Intel(R) Core(TM)2 Duo CPU T5550 @
1.83GHz
Speed: 1.83GHz
Cores per Processor: 2 Unit(s)
Threads per Core: 1 Unit(s)
Type: Mobile, Dual-Core
Internal Data Cache: 2x 32kB, Synchronous, Write-Thru, 8-way, 64
byte line size
L2 On-board Cache: 2MB, ECC, Synchronous, ATC, 8-way, 64 byte
line size, 2 threads sharing

< System >
System: TOSHIBA Satellite A300
Platform Compliance: Intel Centrino Duo Mobile Technology
Mainboard: TOSHIBA Satellite A300
Bus(es): ISA PCI PCIe IMB PCMCIA USB FireWire/1394 i2c/
SMBus
Multi-Processor (MP) Support: No
Multi-Processor Advanced PIC (:Yes
System BIOS: TOSHIBA V2.70
Total Memory: 1.99GB DDR2

< Chipset >
Model: Toshiba Mobile PM965/GM965/GL960 Express
Processor to DRAM Controller
Front Side Bus Speed: 4x 166MHz (664MHz)
Total Memory: 2GB DDR2
Shared Memory: 8MB
Memory Bus Speed: 2x 332MHz (664MHz)

< Video System >
Adapter: Mobile Intel(R) 965 Express Chipset Family
(PCI, PS 3.0, VS 3.0)

< Physical Storage Devices >
TOSHIBA MK2546GSX 250GB (SATA1:233GB (C:) (D:)
HL-DT-ST DVDRAM GSA-T40N (ATAP:N/A (E:)
TA4313Q HUZ044K (ATAPI, DVD+-R:N/A (F:)

< Logical Storage Devices >
TOSHIBA SYSTEM VOLUME: 1GB (NTFS)
S3A6573D004 (C:): 219GB (NTFS) @ TOSHIBA MK2546GSX 250GB
(SATA150, NCQ, 8MB Cache)
Hard Disk (D:): 6GB (NTFS) @ TOSHIBA MK2546GSX 250GB (SATA150,
NCQ, 8MB Cache)
CD-ROM/DVD (E:): N/A @ HL-DT-ST DVDRAM GSA-T40N (ATAPI33, DVD+-
RW, CD-RW, 2MB Cache)
CD-ROM/DVD (F:): N/A @ TA4313Q HUZ044K (ATAPI, DVD+-R-DL, CD-
R)

< Peripherals >
LPC Hub Controller 1: Toshiba ICH8M-E (ICH8 Family) LPC Interface
Controller
LPC Hub Controller 2: Toshiba 82801H (ICH8 Family) SMBus Controller
Audio Device: Toshiba 82801H (ICH8 Family) HD Audio
Controller
Audio Codec: Conexant Systems ??? (5051)
Serial Port(s): 1
USB Controller 1: Toshiba 82801H (ICH8 Family) USB UHCI #4
USB Controller 2: Toshiba 82801H (ICH8 Family) USB UHCI #5
USB Controller 3: Toshiba 82801H (ICH8 Family) USB2 EHCI #2
USB Controller 4: Toshiba 82801H (ICH8 Family) USB UHCI #1
USB Controller 5: Toshiba 82801H (ICH8 Family) USB UHCI #2
USB Controller 6: Toshiba 82801H (ICH8 Family) USB UHCI #3
USB Controller 7: Toshiba 82801H (ICH8 Family) USB2 EHCI #1
FireWire/1394 Controller 1: Toshiba Integrated OHCI IEEE 1394 Host
Controller
System SMBus Controller 1: Intel 801xx/63xx SMBus

< Printers and Faxes >
Printer: Send To Microsoft OneNote Driver (300x300,
Colour)
Printer: Microsoft XPS Document Writer (600x600,
Colour)

< Network Services >
Network Adapter: Marvell Yukon 88E8040T PCI-E Fast Ethernet
Controller
Wireless Adapter 1: Intel(R) Wireless WiFi Link 4965AGN (802.11g
(ERP), WEP n-bit, 54Mbps)

< Power Management >
Mains (AC) Line Status: On-Line
Battery No 1: 42%

< Operating System(s) >
Windows System: Microsoft Windows Vista Home 6.00.6001
(Service Pack 1)
Platform Compliance: x86

< Windows Experience Index >
Current System: 3.5

<<< Processor Arithmetic >>>
--------------------------------------------------------------------------------

< Benchmark Results >
Dhrystone ALU: 15549MIPS
Whetstone iSSE3: 11731MFLOPS
Results Interpretation: Higher index values are better.

< Windows Experience Index >
Current Processor(s): 4.8
Results Interpretation: Higher index values are better.

< Performance vs. Speed >
Dhrystone ALU: 8.50MIPS/MHz
Whetstone iSSE3: 6.41MFLOPS/MHz
Results Interpretation: Higher index values are better.

< Performance vs. Power >
Processor(s) Power: 24.66W
Dhrystone ALU: 630.54MIPS/W
Whetstone iSSE3: 475.71MFLOPS/W
Results Interpretation: Higher index values are better.

< Performance Test Status >
Run ID: Intel(R) Core(TM)2 Duo CPU T5550 @
1.83GHz (2C, 1.83GHz, 2MB L2, 664MHz FSB)
Platform Compliance: x86
NUMA Support: No
SMP (Multi-Processor) Benchmar:Yes
Total Test Threads: 2
Multi-Core Test: Yes
Cores per Processor: 2
SMT (Multi-Threaded) Benchmark:No
Processor Affinity: P0C0T0 P0C1T0
System Timer: 14.32MHz
Number of Runs: 64000 / 640

< Processor >
Model: Intel(R) Core(TM)2 Duo CPU T5550 @
1.83GHz
Speed: 1.83GHz
Cores per Processor: 2 Unit(s)
Type: Mobile, Dual-Core
L2 On-board Cache: 2MB, ECC, Synchronous, ATC, 8-way, 64 byte
line size, 2 threads sharing

< Features >
SSE Technology: Yes
SSE2 Technology: Yes
SSE3 Technology: Yes
Supplemental SSE3 Technology: Yes
SSE4.1 Technology: No
SSE4.2 Technology: No
EMMX - Extended MMX Technology:No
SSE4A Technology: No
HTT - Hyper-Threading Technolo:No

Can anyone suggest anything? Am I missing anything? Anything more you need to know? Thanks.
Scott

[Rootdrummer311]

Any luck yet?

[Grimace Jones]

BUMP

[Scottbanger]

Sorry, I got preoccupied with other stuff.

No real luck yet. It still hangs and times out. if I unplug the firewire from the laptop, it'll say cannot find 002 etc and plug it back in and hit ok. Pro Tools loads. Can load sessions, inport files etc. When I hit play, I get a clock error, and and it says check the unit. So I dont think i'm any further.

Surrestions? I can copy these messages over if that'll help.

Thanks
Scott

[rqstudio]

Are you sure the Centrino processor works with PT? Did you upgrade your plug-in's before installing Vista 7.4 LE?

[Scottbanger]

How do I find out if the processor works with PT? I've gotten it to load, only it wont play. Its a brand new computer, so I'd think it would load. I've got it running on a celleron processor thats 5 years old... on xp however.

I didnt upgrade any plug-ins, I only installed PT as far as I know, I tried installing other things, but removed it all in hopes of getting it to load with a bare setup. Nothing.

[digifriend]

I seem to be having the same problem. Im running 7.4.40r3 I beleive in Vista Ultimate 64. I cat get past the DAE loading either. I asked to get into the beta but they never responded back to me...

[Scottbanger]

Well I found a way to get my situation working, just now. Not sure if it'll help you, but for now, its got me up and running.

Go into Control Panel, Device Manager, and disable your 1394/firewire connection. Once its disabled, enable it. Try running Pro Tools now. No restart, just go. If you restart it, you're back at the beginning. So this is something you'll have to do everytime you turn on your computer to run Pro Tools. Hassle? yes. Can I deal with it until they fix whatever this is? yes.

[phonophunk]

Hey, new user and I was trying to find a thread about this error and only found this one.

I upgraded PT 7.4 LE to CS7 hopping it would fix it but the little trick you posted before worked like a charm (disabling then enabling the 1394).

Any idea if this was already corrected or is a vista problem?

I'm on a Toshiba A300D - 14D Laptop with Windows Vista Home Premium

[albee1952]

I can tell you that Vista 64bit is not supported and will not work.