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#1
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Error when setting up Pro Tools First for the first time
Hi,
I am new to using this program, and I am having issues in getting it to run properly. I downloaded and installed the software needed to run Pro Tools First, and when I opened it after restarting my computer the program says that I would be directed to the Playback Engine to select the proper audio playback device. After clicking "OK" , I am given this message: Could not complete your request because Assertion in "E:\ Code\ 222437\ ProTools\ AAE\ Source\ AAX\ CFicAAXWidget.cpp", line 822. (Use the Copy button to copy this message to the clipboard.). Pro Tools First crashes afterwards. Opening Pro Tools First again does not give me that message, however the program crashes whenever I try to open a new project. These are my computer specs: SiSoftware Sandra ID Host Name : JunHeng Workgroup : WORKGROUP Computer Model : Acer Predator G3-605 Acer Desktop Serial Number : DTSPXSG0033*********** Chassis : Acer Desktop Mainboard : Acer Predator G3-605 Serial Number : DBSPX110013*********** BIOS : AMI (OEM) P11-A4 08/13/2013 Intel vPro : 9.0.2.1345 Total Memory : 8GB DIMM DDR3 Processors Processor : Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (4C 8T 3.89GHz, 3.9GHz IMC, 4x 256kB L2, 8MB L3) Socket/Slot : FC LGA1150 Chipset Memory Controller : Acer Core (Haswell) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.6GHz 128-bit Memory Module(s) Memory Module : Kingston ACR16D3LU1KFG4G 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6) Memory Module : Kingston ACR16D3LU1KFG4G 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6) Video System Monitor/Panel : ACR Acer G236HL (1920x1080, 23.1") Video Adapter : NVIDIA GeForce GT 640 (2CU 384SP SM5.0 796MHz, 32kB L2, 4GB 1.78GHz, PCIe 3.0 x16) Graphics Processor OpenCL : NVIDIA GeForce GT 640 (384SP 2C 796MHz, 32kB L2, 4GB 1.78GHz) D3D 11 : NVIDIA GeForce GT 640 (384SP 2C 796MHz, 32kB L2, 4GB 1.78GHz) OpenGL : GeForce GT 640/PCIe/SSE2 (4GB) Storage Devices Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:) (D:) Slimtype DVD A DS8A9SH (SATA150, DVD+-RW, CD-RW) : N/A (F:) Logical Storage Devices Acer (C:) : 456GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) DATA (D:) : 458GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) RECOVERY : 400MB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) ESP : 296MB (FAT32, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) Hard Disk : 450MB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) Push Button Reset : 17GB (NTFS, 4kB) @ Seagate ST1000DM003-1CH162 (1TB, SATA600, 3.5", 7200rpm) Optical Drive (F:) : N/A @ Slimtype DVD A DS8A9SH (SATA150, DVD+-RW, CD-RW) Peripherals LPC Hub Controller #1 : Acer Lynx Point LPC Controller Audio Device : Acer Lynx Point HD Audio Controller Audio Codec : Realtek Semi Realtek 662 High Definition Audio Audio Device : PC Partner GK107 HDMI Audio Controller Audio Codec : nVidia GeForce 6800 LE [NV40.2] Disk Controller : Acer Lynx Point 6-Port SATA AHCI Controller USB Controller #1 : Acer Lynx Point USB xHCI Host Controller USB Controller #2 : Acer Lynx Point USB Enhanced Host Controller #2 USB Controller #3 : Acer Lynx Point USB Enhanced Host Controller #1 SMBus/i2c Controller #1 : Intel ICH SMBus Printers and Faxes Printer : Microsoft XPS Document Writer v4 (600x600, Colour) Printer : Microsoft Print To PDF (600x600, Colour) Fax : Microsoft Shared Fax Driver (200x200) Network Services Network Adapter : Intel(R) Ethernet Connection I217-V (Ethernet) Wireless Adapter : Qualcomm Atheros AR5BWB222 Wireless Network Adapter (802.11n (HT), AES-CCMP, 144.4Mbps) Operating System Windows System : Microsoft Windows 10 Personal 10.0.16299 Platform Compliance : x64 Performance Enhancing Tips Warning 2513 : TPM not detected. Some security features are unavailable. Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip. I am using a Steinberg UR22 MKII audio interface into the computer. Hope that this issue can be solved quickly so I can start learning how to use Pro Tools |
#2
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Re: Error when setting up Pro Tools First for the first time
Hi !
Check out what interface is set as default playback device by windows in sound panel . Be shure is no the same PT is using while running .
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