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Old 11-04-2018, 05:26 AM
StefB StefB is offline
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Default Renewed 2 x Ultimate upg & Sup - Complete Plug-In Bundles still expiring?

Anyone can shed some light here I would be thankful

I paid for 2 x upgrade and suppurt yearlies for my 2 Ultimate systems. - and received (in ilok release date expire) info that the support has been extended for a year.

But the Avid Complete Plug-In Bundles still shows that they will expire by the end of this month - should there be new licenses for those? Or is that built into the ultimate ilok asset (I doubt that though)

Nothing in my "Products not downloaded yet".

I did purchase 2 x Avid Complete Plug-In Bundles separately for 2 other vanilla systems at the same time. I hope that did not confuse the issue?

Am I missing something?

Cheers
stef
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Old 11-04-2018, 11:13 AM
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jeffro jeffro is offline
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Default Re: Renewed 2 x Ultimate upg & Sup - Complete Plug-In Bundles still expiring?

Annual licenses get refreshed around their end date, so this is normal. I'll look for your account and make a note to check your licenses just to be safe.
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Old 11-04-2018, 03:13 PM
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DetroitT DetroitT is offline
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Default Re: Renewed 2 x Ultimate upg & Sup - Complete Plug-In Bundles still expiring?

"Annual licenses get refreshed around their end date, so this is normal."

Too close for user-client-comfort. Date should follow license don't you think?

better just include the bundle to match license.
i.e. rent , annual, perpetual...
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Old 11-08-2018, 05:48 PM
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Default Re: Renewed 2 x Ultimate upg & Sup - Complete Plug-In Bundles still expiring?

Quote:
Originally Posted by StefB View Post
...the Avid Complete Plug-In Bundles still shows that they will expire by the end of this month ... I did purchase 2 x Avid Complete Plug-In Bundles separately for 2 other vanilla systems at the same time...
Checked your accounts. Your Pro Tools Ultimate plans include Avid Complete Plug-in Bundle licenses but you also have individual Plug-In Bundle products. I'll start a support case to clarify instead of posting account/iLok info here.
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Old 11-09-2018, 06:18 AM
StefB StefB is offline
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Default Re: Renewed 2 x Ultimate upg & Sup - Complete Plug-In Bundles still expiring?

Thank you Jeffro - your support is A-M-A-Z-I-N-G! :)

It actually helped me a great deal to get the right authorizations grouped together. Much appreciated!
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Protools 12.8.0 Vanilla in 2 x Edit suites one with S3 and one with Mackie Control.
Mediacomposer 8.9.1 on AJA Kona 3g x 3 suites
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