"Billing country and state cannot be changed because you have active subscriptions"

[pavoni]

I think I have the same issues as these guys :-
http://duc.avid.com/showthread.php?p=2454244
http://duc.avid.com/showthread.php?t=396005

I had a monthly subscription - and am trying to register a permanent license.

When I bought my subscription I used PayPal - and I think Avid imported an address that doesn't pass through their website validation (but worked fine for the payment).

When I try and activate my new license it says I need to update my address, when I do this (and fix the country and state - one is wrong - the other blank) I then can't save it and get the error above.

Struggling since my subscription is running out tomorrow and I can't register my purchased copy.

Have raised a case (on 12/29) - but initial response didn't fix the issue - and all now very quiet from the support guys.

Any thought on what I can do? Anyone I can call?

Switching from Logic was going well until this!

[uptheoctave]

I had the same problem.
I had to contact Avid support directly and have them change my billing and shipping addresses to fix the issue.
They did it, eventually.

[jeffro]

Welcome to the community.

Sorry about the trouble and the lack of response - will look into that and see what happened. For this type of issue you can call and select the activation/registration option.

[pavoni]

Thanks, so my subscription expired and I was then able to activate last night without losing access to protools.

Shocked by how terrible the support was, no answer for days - but they were super quick in closing the issue after I activated!