My two USB controllers are not playing nice with each other.

[serdeman]

Greetings,

I'm new to this forum and hope I have placed this in the correct area.

I am running PT 2020.11 on Windows 10 (v2004. And run as Admin).
And, my issue is with my two USB controllers.

I have a Presonus Faderport v2. It works great when used by itself.
I also brought out my old M-Audio Radium 49 keyboard controller. And, even though the latest driver is for win7, it also works great by itself.

But, when I try to use them at the same time, PT gets pop up windows stating it cannot communicate with each device. Yet, the keyboard controller would still operate instrument plugins, but my Faderport stops working properly. Its fader encoder somehow gets assigned to the Master fader in the session, being properly controlled by the Faderport...but that's it. And, when I'm not touching anything, I get a stuck note that I did not create (sounds like the lowest note available).

*My Windows Device manager show no conflicts or errors.
*PT recognizes each device in the MIDI controller settings page.
*FaderPort is self powered by AC and is on its own physical USB port.
*Radium 49 is USB powered via an Insignia USB3.0 hub (Trackball mouse is only other device in the hub).

Is it possible my keyboard controller is too old, and I need a new one with Win10 driver support? Or, am I missing something in my PT setup?

Would someone be able to steer me in the right direction on where to start troubleshooting this?

Thank you so much,
Steve

[Top Jimmy]

I have a faderport and have no problems with my axiom. Im guessing you’re setting up both the faderport and the radium as hui controllers. Don’t. Only use the faderport as a hui controller leaving the radium to be used strictly for playing your midi VIs.

[serdeman]

Top Jimmy, thank you for your reply. Yes, I did not assign both controllers as HUI.

First attempt = Setting up both under Setup/Peripherals/MIDI Controllers page. Faderport is #1 - Type set to HUI, Recv/Send set to PreSnsFP2. Radium 49 is #2 - Type set to M-Audio Keyboard, Recv/Send set to LegacyKbrd. Doing it this way does not work.

Second attempt = Setting up only Faderport under Setup/Peripherals/MIDI Controllers page. Faderport is #1 - Type set to HUI, Recv/Send set to PreSnsFP2. Radium 49 is now set up under Setup/MIDI/MIDI Studio Setup. Manufacturer set to Generic MIDI. Model set to Generic MIDI. In/Out ports set to LegacyKbrd. Send/Recv channels set to ch16 (Radium 49 set to ch16 as well). Doing it this way does not work either, but the Play/Stop buttons work on the Faderport. And its Prev/Next buttons could only change between my Click track and channel 2 on the mixer - weird.

Well, that's what I got so far.

Thank you for your help,
Steve