Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 07-11-2018, 09:15 AM
Jeffrey Talbot Jeffrey Talbot is offline
Join Date: Dec 1999
Location: New Orleans, LA USA
Posts: 626
Default Trying to renew

So my PT Ultimate subscription expired literally a few days ago. When I launch PT, I get a message that says

"Your subscription license expires July 11, 2018 3:33:51 PM CDT. (today)

You have been given extra time to clear up any renewal issues. You can use the filling link to go to the publisher site. (and then a link that takes me to my account, which is listed as expired, with no way to renew"

When I contract Customer Service, the response was this:

Thank you for contacting Avid Customer Care - Web Store.

I'm sorry to inform you that your Pro Tools HD Annual Subscription has Expired already. Once the Subscription got cancelled or expired, there's no other way to re-activate the license here. The only way for you to use the program again is to just re-purchase a new Subscription plan and use the new license to launch PT. You may buy the PTHD Annual Subscription or Pro Tools Ultimate Annual Subscription from us or in any authorized reseller near you

REALLY? So even though PT says I've got to 3:33 today to renew, the store won't renew it ? An Avid expects me to pay the full fee because I'm 4 days late in renewing? REALLY?

Is there a number that I can call to actually speak to a person to help get this fixed ?
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
To renew Pro Tools 12 Annual Upgrade Plan, click on Renew Support unkJE Pro Tools 12 0 03-30-2017 05:05 PM
How to renew? thewiz Licensing & Accounts 8 01-17-2017 02:50 PM
WUP - renew or not? musicman691 AAX Plug-ins 22 12-23-2015 01:39 AM
So what happens if I don't renew? roberts Licensing & Accounts 5 12-10-2015 01:32 PM
MP NFR Renew PRIMARY MUSIC Pro Tools M-Powered (Mac) 1 01-29-2009 12:29 PM

All times are GMT -7. The time now is 06:28 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com