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Old 07-11-2018, 08:15 AM
Jeffrey Talbot Jeffrey Talbot is offline
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Join Date: Dec 1999
Location: New Orleans, LA USA
Posts: 619
Default Trying to renew

So my PT Ultimate subscription expired literally a few days ago. When I launch PT, I get a message that says

"Your subscription license expires July 11, 2018 3:33:51 PM CDT. (today)

You have been given extra time to clear up any renewal issues. You can use the filling link to go to the publisher site. (and then a link that takes me to my account, which is listed as expired, with no way to renew"


When I contract Customer Service, the response was this:


Thank you for contacting Avid Customer Care - Web Store.

I'm sorry to inform you that your Pro Tools HD Annual Subscription has Expired already. Once the Subscription got cancelled or expired, there's no other way to re-activate the license here. The only way for you to use the program again is to just re-purchase a new Subscription plan and use the new license to launch PT. You may buy the PTHD Annual Subscription or Pro Tools Ultimate Annual Subscription from us or in any authorized reseller near you



REALLY? So even though PT says I've got to 3:33 today to renew, the store won't renew it ? An Avid expects me to pay the full fee because I'm 4 days late in renewing? REALLY?

Is there a number that I can call to actually speak to a person to help get this fixed ?
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