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  #1  
Old 12-08-2008, 12:45 PM
lowthert lowthert is offline
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Default Runtime Crash C++ Visual...Help!!!!

Help!!! Please! I have tried uninstalling PTMP 7.4cs8 and reinstalling. I have removed all wrapped plug-ins, now using only well known plug ins (IK, NI etc) - still my sessions crash with the 'Runtime C++ error' and it quits the programme and then I have to reboot telling me that the application has 'terminated in an unusual way'. I have trashed all of the databases and Prefs (more times than I can remember) - but it still won't let me work.... Is this damaging my DAW?

Can anyone help me - I am getting close to losing my mind!!!

Thanks in advance,

Tony
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  #2  
Old 12-08-2008, 09:01 PM
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spkguitar spkguitar is offline
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Default Re: Runtime Crash C++ Visual...Help!!!!

Could you please post a list of your installed plugins using the Tech Support Utility?

Here are the steps:
  • Download the TechSupport Utility
  • Install it.
  • Run it.
  • Select "Generate List".
  • Find the "Pro Tools Version List.txt" file on your desktop.
  • Open it.
  • Paste the contents here.
It would also help to know exactly what other software is on the system, audio and non-audio.
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  #3  
Old 12-09-2008, 09:54 AM
lowthert lowthert is offline
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Default Re: Runtime Crash C++ Visual...Help!!!!

Thanks so much for coming back. Sorry - I should have done this on the first post.....

Hope you spot some thing here.....

Plug ins.

c:\program files\common files\digidesign\dae\plug-ins\*.*
W32i DLL ENU 4.2.1.150 shp ampegsvx.dpm
- - - - - ampegsvx.dpm.rsr
W32i DLL ENU 4.2.1.150 shp amplitube2.dpm
- - - - - amplitube2.dpm.rsr
W32i DLL ENU 4.2.1.150 shp amplitubejimihendrix.dpm
- - - - - amplitubejimihendrix.dpm.rsr
W32i DLL ENU 4.2.1.150 shp amplitubexgear.dpm
- - - - - amplitubexgear.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bf essential clip remover.dpm
- - - - - bf essential clip remover.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bf essential correlation.dpm
- - - - - bf essential correlation.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bf essential meter bridge.dpm
- - - - - bf essential meter bridge.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bf essential noise meter.dpm
- - - - - bf essential noise meter.dpm.rsr
W32i DLL ENU 7.4.0.290 shp bf essential tuner.dpm
- - - - - bf essential tuner.dpm.rsr
W32i DLL ENU 7.4.0.168 shp bombfactory bf76.dpm
- - - - - bombfactory bf76.dpm.rsr
W32i DLL ENU 7.3.0.117 shp chorus.dpm
- - - - - chorus.dpm.rsr
W32i DLL ENU 7.3.0.117 shp click.dpm
- - - - - click.dpm.rsr
W32i DLL ENU 0.0.0.0 shp csr hall.dpm
- - - - - csr hall.dpm.rsr
W32i DLL ENU 0.0.0.0 shp csr inverse.dpm
- - - - - csr inverse.dpm.rsr
W32i DLL ENU 0.0.0.0 shp csr plate.dpm
- - - - - csr plate.dpm.rsr
W32i DLL ENU 0.0.0.0 shp csr room.dpm
- - - - - csr room.dpm.rsr
W32i DLL ENU 7.3.0.117 shp d-verb.dpm
- - - - - d-verb.dpm.rsr
W32i DLL ENU 7.4.0.332 shp digirewire.dpm
- - - - - digirewire.dpm.rsr
W32i DLL ENU 7.3.0.117 shp dither.dpm
- - - - - dither.dpm.rsr
W32i DLL ENU 7.4.0.315 shp dynamics iii.dpm
- - - - - dynamics iii.dpm.rsr
W32i DLL ENU 7.4.0.309 shp elastic audio.dpm
- - - - - elastic audio.dpm.rsr
W32i DLL ENU 7.3.0.117 shp eq iii.dpm
- - - - - eq iii.dpm.rsr
W32i - - - - ezdrummer.dpm
- - - - - ezdrummer.dpm.rsr
W32i DLL ENU 7.3.0.117 shp flanger.dpm
- - - - - flanger.dpm.rsr
W32i DLL ENU 7.4.0.168 shp funk logic mastererizer.dpm
- - - - - funk logic mastererizer.dpm.rsr
W32i DLL ENU 7.3.0.117 shp invert-duplicate.dpm
- - - - - invert-duplicate.dpm.rsr
W32i LIB ENU 1.0.0.375 shp izotope_radius_win32.dll
W32i DLL ENU 3.1.3.1151 shp izozone3.dpm
W32i DLL ENU 7.3.0.117 shp mod delay ii.dpm
- - - - - mod delay ii.dpm.rsr
W32i DLL ENU 7.10.3077.0 shp msvcp71.dll
W32i DLL ENU 7.10.3052.4 shp msvcr71.dll
W32i DLL ENU 7.3.0.117 shp multi-tap delay.dpm
- - - - - multi-tap delay.dpm.rsr
W32i DLL ENU 7.3.0.117 shp normalize-gain change.dpm
- - - - - normalize-gain change.dpm.rsr
W32i DLL ENU 0.0.0.0 shp philharmonik.dpm
- - - - - philharmonik.dpm.rsr
- - - - - philharmonik.ini
W32i DLL ENU 7.3.0.117 shp ping-pong delay.dpm
- - - - - ping-pong delay.dpm.rsr
W32i DLL ENU 7.3.0.117 shp reverse-dc removal.dpm
- - - - - reverse-dc removal.dpm.rsr
W32i DLL ENU 0.0.0.0 shp sampletank2.x.dpm
- - - - - sampletank2.x.dpm.rsr
W32i DLL ENU 7.3.0.117 shp signal generator.dpm
- - - - - signal generator.dpm.rsr
W32i DLL ENU 7.3.0.117 shp signaltools.dpm
- - - - - signaltools.dpm.rsr
W32i DLL ENU 0.0.0.0 shp sonik synth 2.dpm
- - - - - sonik synth 2.dpm.rsr
- - - - - sonik synth 2.ini
W32i DLL - 1.0.0.0 shp structure.dpm
- - - - - structure.dpm.rsr
- - - - - test.bin
W32i DLL ENU 7.3.0.117 shp time comp-exp-pitch shift.dpm
- - - - - time comp-exp-pitch shift.dpm.rsr
W32i DLL ENU 7.4.0.270 shp time shift.dpm
- - - - - time shift.dpm.rsr
W32i DLL ENU 7.3.0.117 shp timeadjuster.dpm
- - - - - timeadjuster.dpm.rsr
W32i DLL ENU 4.2.1.150 shp tracks3.dpm
- - - - - tracks3.dpm.rsr
W32i DLL ENU 7.3.0.117 shp trim.dpm
- - - - - trim.dpm.rsr
W32i - - - - vwblue cat's freqanalyst.dpm
- - - - - vwblue cat's freqanalyst.dpm.rsr
W32i - - - - vwclassic chorus.dpm
- - - - - vwclassic chorus.dpm.rsr
W32i - - - - vwclassic delay.dpm
- - - - - vwclassic delay.dpm.rsr
W32i - - - - vwclassic flanger.dpm
- - - - - vwclassic flanger.dpm.rsr
W32i - - - - vwclassic phaser.dpm
- - - - - vwclassic phaser.dpm.rsr
W32i DLL - 1.0.1.984 shp xpand!.dpm
- - - - - xpand!.dpm.rsr


And the Hardware

Mainboard : Asus P5B

> Chipset : Intel P965

> Processor : Intel Core 2 Duo E6420 @ 2133 MHz

> Physical Memory : 2048 MB (2 x 1024 DDR2-SDRAM )

> Video Card : Nvidia Corp GeForce 7300 LE

> Hard Disk : WDC (250 GB)

> Hard Disk : WDC (250 GB)

> Hard Disk : WD (500 GB)

> DVD-Rom Drive : Optiarc DVD RW AD-5170A SCSI CdRom Device

> Monitor Type : Maxdata Computer Bel2230S1W - 22 inches

> Network Card : Realtek Semiconductor RTL8168/8111 PCI-E Gigabit Ethernet NIC

> Operating System : Microsoft Windows XP Home Edition 5.01.2600 Service Pack 3

> DirectX : Version 9.0c

Fast Track Pro
Oxygen 49
KRK Rokit 6's
AlphaTrack User Interface


Thanks again for taking a look at this for me - I really mean it! By the way - already tried taking the wrapped Plugs out....

Kind regards,

Tony.
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  #4  
Old 12-10-2008, 12:43 PM
lowthert lowthert is offline
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Default Re: Runtime Crash C++ Visual...Help!!!!

Anyone any ideas??
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  #5  
Old 12-13-2008, 12:20 PM
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spkguitar spkguitar is offline
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Default Re: Runtime Crash C++ Visual...Help!!!!

Quote:
Originally Posted by lowthert View Post
W32i DLL ENU 0.0.0.0 shp csr hall.dpm
- - - - - csr hall.dpm.rsr
W32i DLL ENU 0.0.0.0 shp csr inverse.dpm
- - - - - csr inverse.dpm.rsr
W32i DLL ENU 0.0.0.0 shp csr plate.dpm
- - - - - csr plate.dpm.rsr
W32i DLL ENU 0.0.0.0 shp csr room.dpm
- - - - - csr room.dpm.rsr
See those zeros where the version number should be? That is an indication that this plugin is not a "valid" version. You need to make sure you have first, the real plugin that you paid for, and then the latest update from the IKMultimedia site.
Quote:
Originally Posted by lowthert View Post
W32i - - - - ezdrummer.dpm
- - - - - ezdrummer.dpm.rsr
I'm not sure why that doesn't have a version, but it should. You should make sure that is up to date as well.

Quote:
Originally Posted by lowthert View Post
W32i DLL ENU 7.10.3077.0 shp msvcp71.dll
W32i DLL ENU 7.10.3052.4 shp msvcr71.dll
This right here is most likely your problem. These shouldn't be here. At all. Something you have installed these here, when it shouldn't have. (probably one of those "invalid" plugins ). These definitely need to be removed, but you are probably going to have to figure out which of the "funky" plugins you have installed these. (I would honestly recommend uninstalling them all, but...)
Quote:
Originally Posted by lowthert View Post
W32i DLL ENU 0.0.0.0 shp philharmonik.dpm
- - - - - philharmonik.dpm.rsr
- - - - - philharmonik.ini
Hmmm... another IKMultimedia product with no version number?
Quote:
Originally Posted by lowthert View Post
W32i DLL ENU 0.0.0.0 shp sampletank2.x.dpm
- - - - - sampletank2.x.dpm.rsr
And another?

Quote:
Originally Posted by lowthert View Post
W32i DLL ENU 0.0.0.0 shp sonik synth 2.dpm
- - - - - sonik synth 2.dpm.rsr
- - - - - sonik synth 2.ini
And another?


Dude... really?


Here's my advice; stop using "questionable" software.

Go to the IKMultimedia site, login to the user area, and download the updates for all of those IKMultimedia plugins of yours that have zeros as version numbers. If you cannot do that for some reason... well... you know...
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  #6  
Old 12-14-2008, 11:31 AM
lowthert lowthert is offline
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Default Re: Runtime Crash C++ Visual...Help!!!!

I am absolutely amazed. All of this stuff was bought right from the IK store......from my own user area....! I know I am a novice but I would never buy any dubious software at all!! Everything I have has been bought direct from the manufacturer (in order to avoid problems exactly like this one....!)

I think I will uninstall everything again - and then download them again from my IK user area. I am devastated!!

In fact - Before I do that I will call IK and get their advice on this...... All of the Amplitube stuff seems just fine and that was done in the same way???

I am dumbfounded.....
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  #7  
Old 12-17-2008, 11:49 AM
lowthert lowthert is offline
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Default Re: Runtime Crash C++ Visual...Help!!!!

Well Spkguitar - I went direct to IK as I said, who sent me this......

IK UK Support to me
show details 15:15 (4 hours ago) Reply


Dear tony

Thank you for your request.

As far as I can see you are indeed running legitimate versions of all our
products. I would suggest that you completely remove your Sampletank from
your PC, then download the newest version from our Tech Support page, User
Area. It is possible that older files are causing a problem.
In your ProTools, trying increasing the number of audio buffers in the DAE
settings, if this is set too low, some plugins can be unhappy.

regards

Paul K
PS. No need to remove the instrument library, just the plugin itself


So the paranoia you induced in me being some kind of rip off merchant was totally unfounded.......and I have no 'funky' plug ins at all. The zeros against their product does not represent a 'version' or 'valid' serial number at all.

It transpires that the problem may be my Fast Track Pro (USB 1.1) - and that upgrading to FT Ultra (2.0 USB) will rectify this problem altogether.....

And I got that advice without being accused of being a crook!!

So thanks again - for jumping to conclusions...
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  #8  
Old 12-17-2008, 12:22 PM
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spkguitar spkguitar is offline
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Default Re: Runtime Crash C++ Visual...Help!!!!

Curious, though, Paul from IK gave you essentially the same advice that I did:
Quote:
I would suggest that you completely remove your Sampletank from
your PC, then download the newest version from our Tech Support page, User
Area. It is possible that older files are causing a problem.
The older files that he is referring tocould mean any number of things.The 'zeros' are indeed the version number being reported by the plugin. If the plugin is reporting zeros as the version number, then there is something wrong with the plugin.

For what it is worth, my purchased, and more importantly, up to date versions of the same plugins show actual version numbers in those fields.


And it still doesn't explain the Microsoft runtime files that are in your plugin directory...
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  #9  
Old 12-17-2008, 12:46 PM
lowthert lowthert is offline
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Default Re: Runtime Crash C++ Visual...Help!!!!

......although - curiously - sampletank, sonic synth, miroslav and csr are all the current versions from my user area?! All of my amplitube stuff was downloaded from the very same place - and indeed there are numbers where the zeros are. But the download of those above was done in exactly the same way.....!

So - I will let you know how I get on when my Fast Track Ultra turns up on Friday.

Sorry to be such a pain, and I do appreciate your input (just feeling a little defensive) - but I had really been trying to keep my DAW running as smoothly as possible by ONLY running bonafide software. I don't even run the ones you get free in Computer Audio Magazines!

Tony.
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