Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools | First Discussion

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-08-2018, 01:42 PM
Nolan-Nalon Nolan-Nalon is offline
Member
 
Join Date: Oct 2018
Location: Emsworth, United Kingdom
Posts: 2
Default PTF quits at startup - directing to Playback Engine

Hello

I am brand new to Pro Tools, but have used Logic for many years.


I have a new windows laptop and would like to experiment using Pro Tools for DAW work on the go, but have run into an issue, and would really appreciate some help.


The issue:


PT First starts up and then pops up this message:

Welcome to Pro Tools First!

Before you get started, you will be directed to the Playback Engine, make sure that the proper audio playback device is selected.



I press OK to acknowledge this message, and then nothing happens (the application seems to quit)

I have tired to press N during startup - no change.

PTF ver: 2018.7.0
OS: Win 10 home (very latest patches)
H/W: Dell XPS 9370 i7, 16 GB RAM, 500 GB SSD, 2 TB HDD
Audio: Built in / native Realtek Audio interface (which is also preferred as I will use this device on the go)

Any help or suggestions would be appreciated
Reply With Quote
  #2  
Old 10-09-2018, 08:49 AM
junkgear's Avatar
junkgear junkgear is offline
Moderator
 
Join Date: Jan 2012
Location: USA
Posts: 1,207
Default Re: PTF quits at startup - directing to Playback Engine

PTF requires that you have an ASIO compatible audio interface, which most internal sound cards are not. Although I generally don't recommend ASIO4ALL, you could give it a try to see if PTF will run on your system. Don't expect great performance when using it though.

It should however get you past where you are now with PTF, then you can decide if you want an external ASIO audio interface for your laptop.
__________________
Will K

System Details
Reply With Quote
  #3  
Old 10-11-2018, 01:02 PM
Nolan-Nalon Nolan-Nalon is offline
Member
 
Join Date: Oct 2018
Location: Emsworth, United Kingdom
Posts: 2
Default Re: PTF quits at startup - directing to Playback Engine

Thank you very much for your advice, Will - very much appreciated.

I wasn't aware of that restriction. I will explore the asio4all option and, if it works, perhaps consider an external portable asio interface option.

Regards
Nolan
Reply With Quote
  #4  
Old 10-27-2018, 01:31 PM
Nigel Tufnel Nigel Tufnel is offline
Member
 
Join Date: Jul 2015
Location: 3257 Cummings Dr
Posts: 4
Default Re: PTF quits at startup - directing to Playback Engine

Thank you Will. Time & effort would be saved by all if the install (or at least the application startup) detected this missing dependency and gave an appropriate message. Basically I spent the 3 hours it takes just to get PTF/ILok/other dependencies running on my laptop only to realize my laptop is incompatible.
__________________
-------------------
Computing Horsepower:

Windows System : Win 8.1 x64 Professional Tablet PC Edition 6.03.9600
Mainboard : ASUS M5A99FX PRO R2.0
BIOS : AMI (OEM) 1503 01/11/2013
Total Memory : 31.9GB DIMM DDR3
AMD FX(tm)-6300
Firewire/USB/Sata
Lots of drives - all 7200 RPM platters
Reply With Quote
  #5  
Old 10-27-2018, 02:11 PM
Darryl Ramm Darryl Ramm is online now
Member
 
Join Date: Nov 2010
Location: USA
Posts: 13,558
Default Re: PTF quits at startup - directing to Playback Engine

Pro Tools First (and Pro Tool 12 and later versions) also supports Windows ASAPI audio devices, that may be a better option than ASIO4ALL. The best approach however is often just get a dedicated ASIO audio interface.

https://m.youtube.com/watch?v=tT3QSDz8k04

But yes this is a perfect example of sloppy programming by Avid, the installer should warn if it cannot find a suitable device, link to relevant documentation etc. There are many cases of cryptic errors/crashes in Pro Tools that could be avoided with some simple checking in the code and a nice human understandable warning/error. Avid seems to be a very lazy/sloppy here.
Reply With Quote
  #6  
Old 11-29-2019, 04:09 PM
cubdukat cubdukat is offline
Member
 
Join Date: Apr 2016
Location: Chicago, IL
Posts: 4
Default Re: PTF quits at startup - directing to Playback Engine

Have they straightened this out yet? I have only been able to use PTFirst on my laptop once with native ASIO drivers, but once I quit and went back to it later, it started doing the whole Playback Engine crash thing.

I find it hard to believe that after all these years, Avid would not have fixed this problem. I would suspect that if PTFirst is doing this, then so would the full PT, and that would be unacceptable to its users.

I've tried all the tricks that full PT users can use to clear this problem, but it just refuses to cooperate. Is there any way to generate logs so that someone might be able to diagnose it?
Reply With Quote
  #7  
Old 12-17-2019, 12:48 PM
cubdukat cubdukat is offline
Member
 
Join Date: Apr 2016
Location: Chicago, IL
Posts: 4
Default Re: PTF quits at startup - directing to Playback Engine

This is a copy of the last log. It looks as if it's latched onto something that's not in the system. I deleted and reinstalled Presonus Universal Control, limiting it to installing only the Audiobox USB drivers, and as far as I can see, there are no Realtek ASIO drivers for me to uninstall, yet it keeps trying to use them. Even hitting N during startup doesn't work because even while it points me to the Playback Engine prompt, it still quits and never gives me a chance to get into the Playback Engine.
Attached Files
File Type: pdf ProToolsFirst_2019_12_17_11_30_47.pdf (123.9 KB, 0 views)
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Playback Engine Issue (Won’t load session with chosen playback engine) MattyJones Pro Tools 11 0 11-02-2015 12:52 PM
Trouble bringing up playback engine on startup boycie Windows 1 05-29-2014 07:49 AM
PT 10.3.3 Unexpectedly Quits when Save As, Playback Engine Change, etc. JLIT macOS 9 03-05-2013 08:12 PM
Pro Tools 9 wont start! Quits unexpectedly.... Quits during startup... dbC4G Pro Tools 9 11 03-09-2012 08:23 AM
pt 7 quits on startup edwardo 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 1 08-28-2006 09:31 AM


All times are GMT -7. The time now is 11:01 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com