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#11
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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
Even I have the same problem. Renewed Pro Tools Annual Upgrade Plan. But iLok is not reflecting it.
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#13
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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
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#14
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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
Hey all, I'm having the same issue. On Avid it says I've auto-renewed but it's not updating on iLok. I've tried removing the licence and re-adding it.
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#15
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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
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Redeposited your licenses to get you up and running, and started a case to get CS to look into this further.
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#16
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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
Having the same problem for the past 2 days, on my account it says it's paid and will renew on the 13th, but when i try to sign in i'm told my subscription has expired, same with on ilok. Please fix this ASAP!
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#17
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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
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Have you tried to contact Avid CS yet?
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#18
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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
Apparently this is an ongoing issue with Avid as I am now experiencing this problem with my Pro Tools 2018 subscription. The license literally ran out yesterday. Updated my billing info this morning, and now the subscription is active again but it doesn't reflect that on my iLok.
I am still not able to use pro tools. Its now, 7am here in Atlanta and I have sessions all day today. Deadlines to meet. I'd hate to disappoint clients due to something that should be working since you guys now have my money. Please help! |
#19
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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
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#20
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Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok
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Sorry for the interruption. Looks like there was a billing issue 2/28 so that prevented auto-renewal from occurring. Updating your billing info (which you did today) can take time to process and refresh the license, so best if urgent to simply start a new Subscription. Looks like you did that, so will alert CS to make sure you don't get billed for both.
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