reinstatement question

[octasan]

I have an expired pro tools hd perpetual license, I bought a reinstatement code from a reseller and registered the code in January but didn't activate it. So under my products I have the pro tools ultimate tab and the "select upgrade options" button still waiting. To my understanding I can upgrade any time i like (?). My issue comes now that i opened my license manager and noticed the Complete bundle there with a deposit date of 04/23/2020 and an expiration date of 01/13/21 ... how is this possible? I haven't surrendered any license or activated my reinstatement code.

[Teej]

Yes I made the same mistake earlier this year. As soon as it is registered to your Avid account, the clock starts ticking, regardless of if you have actually reinstated the license or not. Avid support did make things for me right in the end, open a case with support and hopefully one of the mods or Jeffro sees this post as well.

[octasan]

Oh no, that's too bad, I registered it as my reseller told me it could expire. So if is it now as if I had a support plan? I hope i can fix this... The worst part is I intended to update next year since this one has been terribly low...

[octasan]

Originally Posted by Teej

Yes I made the same mistake earlier this year. As soon as it is registered to your Avid account, the clock starts ticking, regardless of if you have actually reinstated the license or not. Avid support did make things for me right in the end, open a case with support and hopefully one of the mods or Jeffro sees this post as well.

may I ask what exactly did avid for you? thanks for your reply, I didn't realize this would be a problem for me till now

[jeffro]

I'll check on your case and escalate as needed...

[11miles]

Hi, same question here. I have seen it asked a couple of times here on the forum but no rock solid answer.

Currently on Hd 12.8.2 and Mojave. Running pretty smoothly. even import and export video formats

However with the new M1 machines i am thinking about how necessary it will be To jump ship in the next year or two.
I found a renewal option for perpetual license from a dealer here in europe, which is drastlically cheaper tham the one Avid offers currently. Must be old stock?

The question is can i buy it now, but register the code and activate the license On 1st of December 2021 or even 1st of February 2022.

I dont really need it now...

[jeffro]

Originally Posted by 11miles

...can i buy it now, but register the code and activate the license On 1st of December 2021 or even 1st of February 2022...

Yes. See the last Q/A pair at avid.secure.force.com/pkb/articles/FAQ/reinstatement-faq and note that redeeming the code at my.avid.com for a time-based product like a Software Updates + Support Plan or a Subscription starts the clock, even if you don't surrender an old license or activate the new one.