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#1
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Perpetual License "lost"
Hello,
My name's Mattt. I purchased a perpetual license in 2016 for PT 10, 11, 12 and 2016, but I didn't bought the annual plan after that year. I recently had to change computer. I downloaded protools from my account, PT 12.8 which is the one I was running on my previous computer. But I can't manage to lock the license that's still on my Ilok key. It's asking me to buy a new license. I'm using a Macbook pro from mid 2015 with OS sierra 10.12 Ilok 2 with the license, nothing has changed on the Ilok. I first dowloaded PT 12.8 from my account, then tried with downloading PT 11.3.2 None of these PT works... After instalation, when starting PT, it's asking me for a valid license. Can someeone help me sorting this out ? Thank you very much. Mattt |
#2
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Perpetual License "lost"
Quote:
For example..... I downloaded PT12.8 on my MBP Sierra install and when I try to open the program it does ..... I installed ilok manager software on my system and it sees the licenses on my ilok.... I’m using no interface so I didn’t have to download a driver for that. I know that PT12.8 is compatible with Sierra b/c I have checked first. (FYI I don’t believe 11.3.2 is)
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Daniel HDX - PT12.5.1 - HD I/O 16x8x8 Win10-Pro (v1709)- 6 Core i7-6850k - ASUS X99 Deluxe ii D-Command Main Unit - 'Ole Blue http://www.sknoteaudio.com/ plugins rock and are affordable. |
#3
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Re: Perpetual License "lost"
What does ilok license manager say is on your ilok when it is plugged into your new computer?
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Pro Tools Ult 2024.3, HDX 2, MTRX/SPQ, RME BBF Pro + MADIface Pro • S1 x 2, Fire HD10 + Max11, Dock, iPad Air5 • Mac Mini 14,12, 12 core, macOS 13.6.5 • RAM 32GB, SSD 4TB, GPU 19 core • QNAP TVS-872XT 148TB TB3 |
#4
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Re: Perpetual License "lost"
Hi,
Sorry. I re-downloaded PT 12.7 on my MBP sierra, install and when I try to open it, it's asking me for a valid license. out of the 3 possibilities (show Location, quit, Next), the only one available is Quit. When opening, of course my Ilok 2 with the license I've been using for 3 years is plugged in. All licenses are shown on the Ilok manager (included PT 10, 11, 12 and 2016), and the Ilok is still working, since I can use my soundtoys license with Logic just fine. - Protools Plan - Protools 10 - Protools 11 - Protools 12 - Protools 2016 i'm using an Apollo 8p and I have downloaded the console and all necessary drivers to run it properlly, which does work with Logic. I know PT 12.7 is running just fine with Sierra as it has been for the past 3 years. |
#5
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Re: Perpetual License "lost"
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Hi, I've started a support case for you. Licensing team will be in touch with you through your Email. Tope |
#6
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Re: Perpetual License "lost"
EDIT: I've been on hold to activation support for over 2 hours. Is this normal?
EDIT 2: I've just received this generic & rather useless response from email support: Quote:
Original Post: I'm having the exact same issue right now. My iLok shows the following: Pro Tools Perpetual Bundle > Pro Tools 10 > Pro Tools 11 > Pro Tools 12 > Pro Tools Perpetual (2019) I can see "Show Locations", "Quit", "Next" but "Next" is greyed out. I have tried moving the license to the cloud and onto my iLok, I've also tried uninstalling Pro Tools and re-installing. No luck. It was all working fine until today. What's interesting is when I press "Show Locations" it says "This product license is activated to the cloud"... So Pro Tools is recognising I have the license but still not letting me proceed? Weird. Please help. Last edited by legasafe; 07-11-2019 at 05:09 AM. |
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