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#11
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Re: Unworkable bug. Pan pots periodically get unset...
Hey Rich
There is not a specific case where this will happen, it is a hardware issue that needs to be replaced. If you have an S1 that encounters sporadic Encoder 4 behavior, contact Avid Support so we can help determine the root cause.
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Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#12
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Re: Unworkable bug. Pan pots periodically get unset...
Quote:
Ah, my misunderstanding - so it's just bad luck that Bob got *two* bad S1s? Ok, good to know it's not a software bug. thanks, rich
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http://www.richbreen.com ---------------------------------------- Mac Studio / Ventura, PT 2023.12.HDX, Avid HD I/Os and Metric Halo ULN8, 3xS1/Dock Also running a Mac Studio Ultra / Ventura / HDX / MTRX / S6 |
#13
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Re: Unworkable bug. Pan pots periodically get unset...
Perhaps the S1s I bought from Sweetwater were probably very old stock. It would be nice to learn more. At any rate, Avid is being kind to exchange them with new ones!
Best wishes, Bob |
#14
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Re: Unworkable bug. Pan pots periodically get unset...
I've been having this same issue for awhile (from a unit I bought from Sweetwater last April, I wonder if it was from that same batch of old stock). I opened a support case about 2 weeks ago but have yet to hear any response (case 04135886). Mark, can you help me out with this? Thanks!
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Mac mini M1, 16 GB RAM, Ventura 13.3.1, Pro Tools 2023.3, Avid S1, UA Apollo Twin UAD-2 Satellite |
#15
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Re: Unworkable bug. Pan pots periodically get unset...
I've asked someone to pick up the case for you. Apologies for the delay...
m
__________________
Mark Corbin Avid Sr Principal Product Manager Professional Audio Systems For immediate assistance: Pro Tools & Eucon Surfaces - +1 888-456-3444 Venue Support - +1 978-275-2557 Find out how to create, manage, and edit cases online now HERE It's fast, easy, and effective! |
#16
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Re: Unworkable bug. Pan pots periodically get unset...
Much appreciated, thank you!!
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Mac mini M1, 16 GB RAM, Ventura 13.3.1, Pro Tools 2023.3, Avid S1, UA Apollo Twin UAD-2 Satellite |
#17
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Re: Unworkable bug. Pan pots periodically get unset...
I also received two consecutive faulty units. Avid were quick to supply a replacement and the new unit works just fine.
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