Eucon Windows BUG: some windows r stuck in background when Eucon running.

[TuckerMix]

I have spent HOURS testing this issue, reinstalling windows 7 64 on multiple machines getting to the bottom of this.

This IS POSITIVELY an Avid Eucon BUG as this issue doesn't exist when Eucon is not running or is uninstalled.

On TWO different systems I have windows 7 64 Pro installed and are up do date, FRESHLY installed systems. I've reproduced this with NO other software installed, and with all my audio software installed.

BUG:

As soon as I install Eucon (EuControl_3.1_Win) and restart the system certain windows will fail to come to foreground when clicked. Hovering over said windows will interact with the windows "Aero" effects but clicking or dragging on said window will have no affect!

Reproduce Steps:
1) install windows 7 64 (for a fresh install repro case)
2) install Eucon 3.1 (note artist device is not connected, doesn't need to be)
3) restart
4) run REGEDIT
5) open a windows explorer window
6) click back and forth between the regedit window and the explorer window
---BUG: The Regedit window will not come to foreground, cannot be used.
---annoying workaround: click the regedit taskbar icon first to bring it to foreground
7) in the windows task bar "notification" area right click the "E" eucon icon and select exit.
8) retest from step 4 (may need to close and reopen the existing windows)
---Issue no longer occurs, Regedit can now be clicked to come to foreground.

Notes:
-reproduced on two completely different systems
-100% consistent repro

Regedit is not the only window affected, lots of other windows are affected making using the system extremely frustrating and slow since the user is forced to click the task bar icons to bring said windows to foreground.

Avid please fix this ASAP!

[cpechet1]

Confirmed here as well...

[TuckerMix]

Is there a way to submit bug reports to Avid online?

[cpechet1]

Not that I am aware of but I believe the dev team reviews these posts regularly.

[Southsidemusic]

Hey Guys

You can PM Daniel directly as he wants us to do and here are the info for DanielEUCON or JC Haydon as both are invested in getting this to work as advertized

JC : http://duc.avid.com/member.php?u=111489

Daniel : http://duc.avid.com/member.php?u=104594

Best Regards
Christopher

[cpechet1]

Thanks Christopher, will do.

[cpechet1]

Hi Christopher... I tried posting the bug report to JC Haydon using PM but received this error:

JC Haydon has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

If you are trying to send this message to multiple recipients, remove JC Haydon from the recipient list and send the message again.

Not sure what to do... thanks Casey

[TuckerMix]

If Avid wants their their software to work they can PM each other about it. I've spent lots of HOURS tracking down this bug, done donating my time to Avid.

[TheNavigator]

I have the same problem (Windows 7 and Windows 8.1) and I can also fully reproduce it.

I have nailed it down to programs running with administrator privileges.

You can even normally switch among them, but not from "normal" to "program with administrator privileges".

[manichouse]

Same issue here on Win 8.1 with Eucon 3.1.3, Artist Mix and Artist Control. The mouse gets locked out of the UI of other applications and windows at times. I have to either alt-tab or use the "application" button on the Artist Control to cycle through and switch between windows and applications. Very frustrating. I've also noticed that the mouse tracking speed will change when switching from applications to the desktop. All of this happens even when the control surfaces are off. If I stop the client and Eucontrol applications, all works as it should though.