Pro Tools 12 Video Engine Reported an Error

[Justin Viscuna]

Please help. I cant play video in Pro tools. Error comes up "Video engine reported an error. More information in the video engine log file". when i check log file it says "open i/o did not discover any plugins."





SiSoftware Sandra

ID
Host Name : joseph-PC
Workgroup : WORKGROUP

Computer
Model : AlienWare (Dell) M17xR4 103C_5335KV
Serial Number : 160****
Chassis : AlienWare (Dell) Portable
Mainboard : AlienWare (Dell) M17xR4
Serial Number : .16099W1.CN1************
BIOS : AlienWare (Dell) A09 06/29/2012
Total Memory : 11.9GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i7-3740QM CPU @ 2.70GHz (4C 8T 3.59GHz, 3.6GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC PGA988 (G2)

Chipset
Memory Controller : Dell Core (Ivy Bridge) Mobile DRAM Controller 100MHz, 2x 6GB DDR3 SO-DIMM 1.6GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Kingston KFYHV1-HYC 4GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Samsung M471B5773DH0-CK0 2GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Kingston KFYHV1-HYC 4GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Samsung M471B5773DH0-CK0 2GB DDR3 SO-DIMM PC3-12800SO DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Video Adapter : \\.\DISPLAY1

Graphics Processor

Storage Devices
TOSHIBA MK5061GSYN (500.1GB, RAID0/SATA300, SCSI-4, 2.5", 7200rpm, 16MB Cache) : 466GB (C:)
SAMSUNG SSD PM830 mSATA 64GB (ATAPI0/SATA300/600, mSATA, BD-R, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)
DTSOFT BDROM (Virtual) : N/A (F:)

Logical Storage Devices
RECOVERY : 14GB (NTFS, 4kB) @ TOSHIBA MK5061GSYN (500.1GB, RAID0/SATA300, SCSI-4, 2.5", 7200rpm, 16MB Cache)
OS (C:) : 452GB (NTFS, 4kB) @ TOSHIBA MK5061GSYN (500.1GB, RAID0/SATA300, SCSI-4, 2.5", 7200rpm, 16MB Cache)
Optical Drive (D:) : N/A @ SAMSUNG SSD PM830 mSATA 64GB (ATAPI0/SATA300/600, mSATA, BD-R, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (F:) : N/A @ DTSOFT BDROM (Virtual)

Peripherals
LPC Hub Controller 1 : Dell Panther Point LPC Controller
Audio Device : Dell Panther Point High Definition Audio Controller
Audio Codec : Creative Labs 0011
Disk Controller : Dell Mobile SATA RAID Controller
Disk Controller : Dell PCIE CardReader
USB Controller 1 : Dell Panther Point USB xHCI Host Controller
USB Controller 2 : Dell Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Dell Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus
SMBus/i2c Controller 2 : IPMI T0 Controller

Printers and Faxes
Printer : Send To Microsoft OneNote 2010 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Journal Note Writer Driver (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : Intel(R) Centrino(R) Wireless-N 2230 (802.11g (ERP), WEP n-bit, 54Mbps)

Power Management
Battery No 1 : SIMPLO PABAS0241231 93.24Wh/8.14Ah

Operating System
Windows System : Microsoft Windows 7 Home Media Center 6.01.7601 Service Pack 1
Platform Compliance : x64