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  #31  
Old 02-16-2018, 06:44 AM
sixstringbob sixstringbob is offline
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Default Re: Artist Mix: Pan knob not functional

Just noticed that the pan knob (Artist Control) is not working in either Pro Tools or Logic. Hardware test returns functionality so it's certainly a software glitch.

I'm on V3.7. Can't say for certain if it worked in previous version but I think the pan knob was assigned to another encoder in previous version? Might have imagined it.
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  #32  
Old 02-16-2018, 07:57 AM
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Default Re: Artist Mix: Pan knob not functional

Pan definitely works...are you paged over ? Do you see the pan data on the OLED ?
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  #33  
Old 02-16-2018, 08:25 AM
sixstringbob sixstringbob is offline
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Default Re: Artist Mix: Pan knob not functional

MC Control. The knob will respond to the first click or rotation but then becomes unresponsive.


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  #34  
Old 02-16-2018, 08:32 AM
sixstringbob sixstringbob is offline
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Default Re: Artist Mix: Pan knob not functional

My mistake, it's not the 'pan' knob although in the config of a plugin, it was assigned to pan.
The actual problem is simply the bottom right hand encoder. Doesn't matter what it's assigned to, it just doesn't do anything.


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  #35  
Old 02-16-2018, 10:20 AM
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Default Re: Artist Mix: Pan knob not functional

In hardware test does touch work....sounds like a hardware issue
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  #36  
Old 02-16-2018, 10:21 AM
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Default Re: Artist Mix: Pan knob not functional

It tests fine. Touch and rotate are working.


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  #37  
Old 02-16-2018, 12:52 PM
sixstringbob sixstringbob is offline
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Default Re: Artist Mix: Pan knob not functional

Update! The 'touch' on the test DOES NOT work!!!! I originally only tested the switch and rotate.
So a hardware fault.
At least now I know.


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  #38  
Old 02-17-2018, 05:56 AM
sixstringbob sixstringbob is offline
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Default Re: Artist Mix: Pan knob not functional

Just read on a similar thread that there could be a grounding issue. Having conducted the test mode again, if I place a finger on fader 4 (MC CONTROL far right fader) and then try the 'touch' on the bottom right hand encoder, I get a positive 'TOUCH' readout. Wow.

Wonder if that's an easy thing to fix.
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  #39  
Old 02-17-2018, 06:08 PM
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Default Re: Artist Mix: Pan knob not functional

I'll ask the hardware guys next week for you...
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  #40  
Old 02-18-2018, 02:25 AM
sixstringbob sixstringbob is offline
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Default Re: Artist Mix: Pan knob not functional

Thanks Eddie.

On further testing, holding the 'monitor/control room' knob gives perfect and stable connection when pressing 'touch' on bottom right encoder.

Touching the far right fader gave similar result but was not as consistent.

That can only be a grounding issue surely?
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