Reactivate Pro Tools after expired subscription?

[adamschutz]

Hello, I am new to this forum so I apologize if this question has been asked previously or the information is listed somewhere on the site. I did my best to research before posting a new thread but was not able to find anything related to my specific issue.

I have run into the issue before where the payment for my automatic renewal on my monthly subscription does not go through and as a result my subscription expires. Once I update the payment info for my subscription, the product shows as active however the license is not visible in the iLok manager. Last time I ran into this issue I contacted Avid support, was told the license typically is not available until next day, and was given a temporary access code via email until my subscription was reactivated in the system.

Unfortunately this has happened again, however Avid support is not available today and I would really like to record some tracks. Has anyone ever run into this before and know a fix to have your license immediately sent to your iLok?

I understand the obvious solution is to consistently make your payments, but things happen and it slipped my mind. I am pretty annoyed with this procedure for reactivating Pro Tools and hope they will change the way they handle this.

Thanks in advance for your help, would love to start recording!