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  #1  
Old 03-29-2016, 10:42 PM
Dot Dot is offline
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Join Date: Jul 2010
Location: Mississauga, Canada
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Default Pro Tools product shows "No download available" (missing all installers)

Hey guys, quick question did anyone experience missing pro tools 12.5 in their accounts. I have a subscription valid till September, but my account says this:

No download available. This product is a code only, or available on your purchased discs.

anyone?
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Last edited by DigiTechSupt; 04-01-2016 at 07:55 PM. Reason: 02932349
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  #2  
Old 03-29-2016, 11:11 PM
KMcK KMcK is offline
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Location: Los Angeles
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Default Re: No PT12.5 in my account

Yeah same thing here. My Avid account page is all kinds of screwy right now, my 12.4 links have somehow moved under a different product, and my current subscription plan is nowhere to be found.
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Last edited by DigiTechSupt; 04-01-2016 at 07:56 PM. Reason: 02929267
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  #3  
Old 03-30-2016, 01:13 AM
electrodaddy electrodaddy is offline
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Join Date: Nov 2010
Location: UK
Posts: 95
Default Re: No PT12.5 in my account

Same here. I can't download any version of V12. Which is annoying since I want to put v12.4 on my new laptop. Very annoying.

Last edited by DigiTechSupt; 04-01-2016 at 07:58 PM. Reason: 02929612
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  #4  
Old 03-30-2016, 01:18 AM
unkJE's Avatar
unkJE unkJE is offline
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Join Date: Dec 2011
Location: Adelaide, Australia
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Default Re: No PT12.5 in my account

I found my Pro Tools 12.5 Installer located under:
Crossgrade from PT MP (Download)
Product Details and Download Links
Show
Pro Tools 12.5.0 installer (Mac) 1.35 GB
Pro Tools 12.5.0 installer (Win) 1.57 GB
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  #5  
Old 03-30-2016, 02:59 AM
electrodaddy electrodaddy is offline
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Join Date: Nov 2010
Location: UK
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Default Re: No PT12.5 in my account

I have no access to download any v12 installer. I've looked in all the sections. I understand it takes up to 48hrs for v12.5 to appear (which is ridiculous) but there shouldn't be a reason why I can't download v12.4.

Last edited by DigiTechSupt; 04-01-2016 at 08:10 PM. Reason: Case 02929612
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  #6  
Old 03-30-2016, 03:30 AM
electrodaddy electrodaddy is offline
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Join Date: Nov 2010
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Default Re: No PT12.5 in my account

How can I trust Avid with my music in the cloud when they can't even provide download links for the software that I own?

Last edited by DigiTechSupt; 04-01-2016 at 08:10 PM. Reason: Case 02929612
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  #7  
Old 03-30-2016, 07:59 AM
KMcK KMcK is offline
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Join Date: Dec 2010
Location: Los Angeles
Posts: 707
Default Re: No PT12.5 in my account

The Avid Application Manager says:

"You do not own any products under this account yet"

As a user (on this same account) since 2000, I own four copies of PTHD, 2 HD native cards, 2 HDX cards, an Avid Artist Mix, and a several older versions of vanilla PT as well as some plug-ins that are now free but didn't used to be. So yeah, the Avid Application Manager is more f'd up than the my.avid account is as far as knowing what I own.

I emailed support asking why the support plan I bought in January is not in my account, they forwarded the case on to the web store support. Good job Avid.
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Last edited by DigiTechSupt; 04-02-2016 at 04:23 PM. Reason: Avid CS answered your case on 3/30 - installers are in your "Upgrade from PTHD 10 (Download)"
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  #8  
Old 03-30-2016, 10:42 AM
fizzyrecords fizzyrecords is offline
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Join Date: Nov 2015
Location: Peterborough
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Default Re: No PT12.5 in my account

I'm having the same issue. I can see 'Pro Tools 12 Bundle_' under my 'Pro Tools Upgrade and Support Plan 2015 update' but there are no download links in there at all. Super frustrating given that my iMac has just died so I needed to install it urgently on my macbook so I could do some recording this evening. Any sort of fix would be most grateful!!
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  #9  
Old 03-30-2016, 02:25 PM
EricWillhelm EricWillhelm is offline
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Join Date: Nov 1999
Location: Charlotte NC
Posts: 609
Default Everything in my product list disappeared

Okay, so I am on the tail end of my support plan, but now that 12.5 has arrived (sort of) I see that everything that used to be in my product list has disappeared. It used to be populated with all the installs for PT10-12, but now it's just plain emptied out.

I thought maybe it meant I had to activate a new iLok license to proceed, but nothing new in my ilok stuff. So is that it? Am I all done even though I still have a day or so on my plan?
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  #10  
Old 03-30-2016, 02:42 PM
EricWillhelm EricWillhelm is offline
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Join Date: Nov 1999
Location: Charlotte NC
Posts: 609
Default Re: No PT 12.5 in my account (no installers listed with Pro Tools product)

Aha, I found it. Under the PT10 + CPTK to PTHD11 (Download) tab now. Either they moved it or my memory of where it had been all this time was somehow faulty!
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