"The maximum number of projects has been reached for this account"

[pinckneyb]

I have just installed Pro Tools First on my PC (Windows 10 Home, machine built for VR so plenty beefy to run a DAW), and I get this error message when I try to create an initial project: ""The maximum number of projects has been reached for this account." Obviously I haven't created any projects yet, so this can't be right. I see from searching that many other people have this problem and have apparently had it for some time now. I have tried all the solutions I find in the extensive thread below on the subject--log in, log out; start iLok first; uninstall, reinstall; etc--but nothing changes the situation. Anybody have any other suggestions? It seems to me that somehow I'm not getting fully logged-in, as the log-out choice on the file menu is followed by an empty pair of parentheses [Signout()] rather than what I assume would be my username, and the sign in on the template page simply says "Signing in" with the ellipses blipping endlessly. I have created all necessary accounts, I believe, and have linked every kind of account to my master account. Seems like it should be a simple solve. Appreciate any help. Thanks.

[junkgear]

Contact Avid support. They may need to reset your account.

[pinckneyb]

Thanks for this advice. Submitted a trouble ticket with the same subject line as this message, per the Avid website's instructions, and was informed that there is no technical support for Pro Tools First, after which the ticket was closed. They advised me to use the forums to look for help. Seems like a vicious circle.

[phoenixofstorm]

I have exactly the same problem. When I tried to contact support I was told that they do not support First and I better write in the forum. Did anyone found a solution to this problem?

[Southsidemusic]

Originally Posted by phoenixofstorm

I have exactly the same problem. When I tried to contact support I was told that they do not support First and I better write in the forum. Did anyone found a solution to this problem?

Hi, Welcome to the Community

Try signing out and sign Back in again and see if that does it.

[phoenixofstorm]

Originally Posted by Southsidemusic

Hi, Welcome to the Community

Try signing out and sign Back in again and see if that does it.

Thank you,
I have already tried this to no avail. I even deleted the backup project folder on my hard disk - still nothing. And so far I have not used First even once.
The reason I want to use it is because I have a mixing project on a deadline and I am used to Pro Tools, as in the studio where I work we use Pro Tools exclusively and I know the program well.