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#1
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Error launching Pro Tools First
Hi. I just purchased a couple new Focusrite Scarlett 2i2's, and after downloading PTF, when I launch it I get an error "There has been an error" in large purple font, followed by smaller "We're working to get this fixed..." stuff.
I've got my Avid and iLok accounts created, my Scarlett's been registered, all that jazz. Anyone know what this error's all about? Thanks. |
#2
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Can't launch Pro Tools First
Hi,
i can't launch "Pro Tools First". When i startet first "Pro Tool First", the requested login failed. I installed then the "iLok License Manager" and now i'm logged in. When i try to launch "Pro Tools First", i recieve these error messages: Bildschirmfoto 2017-04-08 um 17.40.31.jpg Bildschirmfoto 2017-04-08 um 17.40.42.jpg Please help me out. Best regards, Juniors |
#3
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Re: Can't launch Pro Tools First
Hi and Welcome
We need more info. Read this and post back ALL the info we need to help. http://duc.avid.com/showthread.php?t=300050
__________________
Best Regards Christopher #thestruggleisreal ————————————— South Side Music Group WEBHOME ————————————— |
#4
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Re: Can't launch Pro Tools First
Hi,
thank you. Here are my answers. Computer model and processor speed, OS version, Amount of RAM installed Bildschirmfoto 2017-04-08 um 17.54.18.png Avid hardware model Code:
-- Code:
Pro Tools First 12.3.1.705 Code:
Macintosh HD: Verfügbar: 241,03 GB (241.027.260.416 Byte) Kapazität: 999,33 GB (999.334.871.040 Byte) Mount-Point: / Dateisystem: Journaled HFS+ Beschreibbar: Ja Eigentümer ignorieren: Nein BSD-Name: disk1 UUID des Volumes: BF83D744-A0B4-3497-B56F-59A969BAB112 Logisches Volume: Widerrufbar: Ja (keine Verschlüsselung erforderlich) Verschlüsselt: Nein LV UUID: 46400251-F9F2-4430-BE5D-B4318012B3AB Logische Volumegruppe: Name: Macintosh HD Größe: 999,7 GB (999.695.822.848 Byte) Freier Speicherplatz: 8,6 MB (8.630.272 Byte) LVG UUID: 975B93E8-C798-431F-86D7-B629DF17BCE3 Physische Volumes: disk0s2: Gerätename: APPLE SSD SM1024F Medienname: APPLE SSD SM1024F Media Größe: 999,7 GB (999.695.822.848 Byte) Art des Mediums: SSD Protokoll: PCI Intern: Ja Partitionstabellentyp: GPT (GUID-Partitionstabelle) Status: Online S.M.A.R.T.-Status: Überprüft PV UUID: C23C392B-6A64-494E-8FD2-CB04C3B2A7F4 Code:
Intel Iris: Chipsatz-Modell: Intel Iris Typ: GPU Bus: Integriert VRAM (dynamisch, maximal): 1536 MB Hersteller: Intel (0x8086) Geräte-ID: 0x0a2e Versions-ID: 0x0009 Metal: Unterstützt Displays: Farb-LCD: Displaytyp: Integriertes Retina-LCD-Display Auflösung: 2560 x 1600 Retina Pixeltiefe: 32-Bit Farbe (ARGB8888) Hauptdisplay: Ja Synchronisierung: Aus Eingeschaltet: Ja Rotation: Unterstützt Helligkeit automatisch anpassen: Nein Verbindungstyp: DisplayPort Quote:
Quote:
Quote:
Code:
Macintosh HD: Verfügbar: 241,03 GB (241.027.260.416 Byte) Kapazität: 999,33 GB (999.334.871.040 Byte) Mount-Point: / Dateisystem: Journaled HFS+ Beschreibbar: Ja Eigentümer ignorieren: Nein BSD-Name: disk1 UUID des Volumes: BF83D744-A0B4-3497-B56F-59A969BAB112 Logisches Volume: Widerrufbar: Ja (keine Verschlüsselung erforderlich) Verschlüsselt: Nein LV UUID: 46400251-F9F2-4430-BE5D-B4318012B3AB Logische Volumegruppe: Name: Macintosh HD Größe: 999,7 GB (999.695.822.848 Byte) Freier Speicherplatz: 8,6 MB (8.630.272 Byte) LVG UUID: 975B93E8-C798-431F-86D7-B629DF17BCE3 Physische Volumes: disk0s2: Gerätename: APPLE SSD SM1024F Medienname: APPLE SSD SM1024F Media Größe: 999,7 GB (999.695.822.848 Byte) Art des Mediums: SSD Protokoll: PCI Intern: Ja Partitionstabellentyp: GPT (GUID-Partitionstabelle) Status: Online S.M.A.R.T.-Status: Überprüft PV UUID: C23C392B-6A64-494E-8FD2-CB04C3B2A7F4 Quote:
I can't launch "Pro Tools First". When i startet first "Pro Tool First", the requested login failed. I installed then the "iLok License Manager" and now i'm logged in. No i'm getting the error messages, posted above. Please help me out. I want to start your software for the first time and right now it's not possible. Best regards, Juniors Last edited by Juniors; 04-08-2017 at 02:50 PM. |
#5
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Re: Error launching Pro Tools First
I will ask Avid techs as I can't see why that screen comes up.
Have you installed and done everything needed to run PTF? Here are steps you need to do http://akmedia.digidesign.com/suppor...uide_85130.pdf
__________________
Best Regards Christopher #thestruggleisreal ————————————— South Side Music Group WEBHOME ————————————— |
#6
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Re: Error launching Pro Tools First
Hi,
thank you very much and yes, i did everything. Best, Juniors |
#7
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Re: Error launching Pro Tools First
Hi,
this morning, PT launches finally. No idea why. But i'm happy. Thank you anyway. Best, Juniors |
#8
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Re: Error launching Pro Tools First
WOW .. thanks for the update and hope that you have a good experience
__________________
Best Regards Christopher #thestruggleisreal ————————————— South Side Music Group WEBHOME ————————————— |
#9
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Re: Error launching Pro Tools First
Quote:
Thanks! TD
__________________
-Tope To create a support case with Avid Support, go to https://www.avid.com/learn-and-suppo...-music-support www.topedomingo.com |
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