Pro Tools license expired on an Active Subscription

[jeffro]

Originally Posted by TimTee

Hi,
being faced with another issue again. Started up pro tools today, and it told me to go renew my license. My subscription is paid and active, once agin, not sure why it's doing this! pro tools opened today, but seems to be saying tomorrow (the 21st) it will expire. In the middle of an important project cannot afford any downtime. Thanks!

case #03150901

Please look for a case notice email. Thanks.

[TimTee]

got the email thx. Any chance this issue will be addressed in future? Seems like a very very common issue around people I work with.

[flat7]

Same issue here, paid for my subscription in December 2016, tried to open PT a few days ago, message in iLok License manager, no active subscription. This is a real pain in the butt, please fix. Have opened case.

[jeffro]

Originally Posted by flat7

Same issue here, paid for my subscription in December 2016, tried to open PT a few days ago, message in iLok License manager, no active subscription. This is a real pain in the butt, please fix. Have opened case.

Welcome to the community.

I see this was solved via your support case.

[rdolmat]

WTF is wrong with this crap.?! Why does this happen every month for me? I have a client sitting right behind me...my sub renews on 23rd of every month. And every flipping month on 24th I have to embarrassingly cancel sessions with clients because of this crap.

[DigiTechSupt]

Originally Posted by rdolmat

WTF is wrong with this crap.?! Why does this happen every month for me? I have a client sitting right behind me...my sub renews on 23rd of every month. And every flipping month on 24th I have to embarrassingly cancel sessions with clients because of this crap.

Hi rdolmat,
We've just checked in our system, and the license is all set and ready to use. Please let us know if there are other issues with your license. We'll be looking closely on this.

Thank you and sorry for the inconvenience it might have caused you.
Regards,
TD

[[email protected]]

Has anyone experienced this issue with subscription renewal.

Was notified by Avid that my subscription was about to expire. Went to my account to renew by subscription, but there is no way to renew it. Then went to the avid store and the renewal feature takes me back to my account. Seem like I am in a loop.

Submitted a ticket with Avid and have been waiting for a resolution for weeks.

Case : 03150815

Kevin

[tope d]

Originally Posted by [email protected]

Has anyone experienced this issue with subscription renewal.

Was notified by Avid that my subscription was about to expire. Went to my account to renew by subscription, but there is no way to renew it. Then went to the avid store and the renewal feature takes me back to my account. Seem like I am in a loop.

Submitted a ticket with Avid and have been waiting for a resolution for weeks.

Case : 03150815

Kevin

Hi Kevin,

One of the Licensing reps should be in touch with you anytime soon through phone or Email.

Thank you,
TD

[rBrooklyn]

Same thing here... in a loop.
- R

[pjsaccone]

Same here , case 03160183