PT9: Required software extensions are missing

[bnjmn84]

Hello,

After buying EWQL PLAY, Pro Tools won't startup. It gives me the message: "Required software extensions are missing." I never had this before and I've tried almost everything to solve it (reinstalling PT, reinstalling PLAY, updating iLok drivers).

The only thing working is when I run either the update for PLAY or iLok. The problem is: I have to do this EVERY TIME I boot my Mac!

Can anyone help me out? I'm runnig out of options...

Thanks a lot!

Greetings, Benjamin.

[Park Seward]

Have you tried reinstalling PT and trashing prefs?

What other troubleshooting have you done?

http://duc.avid.com/showthread.php?t=54888

[bnjmn84]

Thanks for the reply.

Here's what I've tried so far:

> Uninstalling PT (including deleting all pref folders)
> Install latest iLok drivers
> Install latest PLAY update from East West
> Upgrading PT8 to PT9
> Install latest PT9 update 9.0.5

Hope anyone has a solution.

Benjamin.

[Dism]

What version of OSX on what Mac?

I also would not use 9.0.5 for the time being.... but that's just me.

I have PT9.0.0 and Play 3.0.21 running on OSX 10.6.5 just swimmingly.

[Park Seward]

Delete Pro Tools preferences.
-Go to Users > “your user name” > Library > Preferences
-Delete 'com.digidesign.protoolsLE.plist', 'DAE Prefs' (folder), 'DigiSetup.OSX' and 'Pro Tools preferences'.
-Empty trash, then restart the computer.

You can also use the Pro Tools Preference and Database Helper to trash preferences and databases automatically, as well as providing a few other useful tools. (This application is provided by a 3rd party and is not tested or supported by Digidesign)

Repair Permissions
-Quit Pro Tools and launch Apple's "Disk Utility" application, located in:

MacHD>Applications & Utilities.

-Select your boot drive (the whole drive, not the volume underneath the drive)
-Go to the 'First Aid' tab and select "Repair Disk Permissions"

Apple recommends doing this any time you install new software, update your OS or install any software.

See other suggestions here: http://duc.avid.com/showthread.php?t=54888

[bnjmn84]

Thanks Dism. I'll make sure to use the 9.0 of PT for this time being.

Park: thanks for support!! I don't even remember what it is that stopped PT9 from opening, but after following your steps, I'm golden!

Benjamin.