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Old 09-14-2019, 08:58 PM
JacksonRR1 JacksonRR1 is offline
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Join Date: Feb 2009
Location: Dayton, OH
Posts: 44
Default Choppy video with new laptop

Hi,

I just got a new Dell G5 last week and have been having issues getting it to perform as well as I believe it should for PT.

I'm running 2019.6 and the laptop specs are as follows:

Windows 10 Home (release 1903)
i7-9750H
256GB M.2 PCIe NVMe Solid State Drive (Boot) + 1TB 5400 rpm 2.5" SATA Hard Drive (Storage)
16GB RAM, 2x8GB, DDR4, 2666MHz
NVIDIA® GeForce® GTX 1650 4GB GDDR5

I've followed all of Avid's Windows optimizations and I'm recording to an external 1TB 7200 RPM hard drive. Audio performance is fine, but everything video related (scrolling during playback, transport timer, meters, etc.) is extremely choppy during playback and recording. Viewing Task Manager during playback or recording doesn't indicate that any resources are being tapped out. At max, I'm hitting about 50% CPU, 45% RAM, 20% disk, and only 3-4% gpu. Surprisingly, it doesn't even seem that the dedicated graphics are being tapped for PT despite me configuring the PT exe to always use the dedicated GPU through the GeForce settings.

Any thoughts or advice?

Thanks!
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