Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Additional Resources


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-22-2011, 08:25 PM
sirprotools sirprotools is offline
Member
 
Join Date: Jan 2006
Posts: 38
Default Pro Tools Creative Collection returned an error. Error: -2147213312

I just upgraded to 8.05 from 8.04, on Win 7 32 bit system. As usual with PT, it was a nightmare with a ton of bugs and plug in issues. I slogged through them, and got everything working (as good as it can, with the stupid buffer under- and over-run issues that plague this software), except for the above error.

When I tried to use the xpander or other plugin instruments, they could not find the instrument folder (I'll edit with the exact message), and when I browsed to the Digidesign folder it lacked the Creative collection folder. I did a reinstall from the pro tools upgrader, and got the above error. This made the Creative Collection folder appear, but with nothing in it. Also, during the install (repair) the installer could not find the Creative Collection installation files, so I had to insert my PT8 DVD to get past the prompt. That initiated installation of the Creative Collection, but led to the above error.

I am not going to be upgrading PT any longer, since every single time it leads to a ton of issues just like this, and takes weeks to troubleshoot to get working. I think my next move will be to Reaper, or Logic on my Macbook.

But for now, I'd like to get this software working, with all it's plug ins etc. Does anyone know how to get the Creative Collection going with this 8.05 upgrade?

Edit: this is the message in PT when trying to use Boom, xpand, minigrand, structure free, etc--

"THE FACTORY CONTENT WAS NOT FOUND:

C:\Program Files\Digidesign\...ols Creative Collection\Boom

PLEASE LOCATE THE CONTENT FILE "Boom.big"

And, of course, that file, and all the instrument files are missing from the Creative Collection folder.

Last edited by sirprotools; 03-22-2011 at 08:34 PM. Reason: add info
Reply With Quote
  #2  
Old 03-23-2011, 09:26 AM
sirprotools sirprotools is offline
Member
 
Join Date: Jan 2006
Posts: 38
Default Re: Pro Tools Creative Collection returned an error. Error: -2147213312

bump
Reply With Quote
  #3  
Old 03-23-2011, 05:24 PM
filosofem filosofem is offline
Member
 
Join Date: Apr 2005
Location: Christchurch NZ
Posts: 11,864
Default Re: Pro Tools Creative Collection returned an error. Error: -2147213312

Reinstall Pro Tools 8.0.0 and update to Pro Tools 8.0.4. Does Creative Collection display problems?
__________________
Aaron Mulqueen - 001 HD Native
Reply With Quote
  #4  
Old 03-23-2011, 08:11 PM
DigiTechSupt's Avatar
DigiTechSupt DigiTechSupt is offline
Avid
 
Join Date: Jan 2000
Location: Worldwide
Posts: 33,414
Default Re: Pro Tools Creative Collection returned an error. Error: -2147213312

This is usually caused by bad install disks. You should contact customer service by phone or email to get replacements or they might be able to send a download that includes the Creative Collection installer.
__________________
Avid Audio Tech Support
Help us help you - read this before posting
Support FAQ
Reply With Quote
  #5  
Old 03-23-2011, 08:43 PM
sirprotools sirprotools is offline
Member
 
Join Date: Jan 2006
Posts: 38
Default Re: Pro Tools Creative Collection returned an error. Error: -2147213312

When I go to the support page, the only option to contact support via email I can see involves purchasing a support number.

Does anyone know how to contact support-- I just bought the product 6 months ago, I don't think I need to buy a support number?

I will try the tedious fix of reinstalling pro tools 8.0 and upgrading to 8.04-- if that works I will just leave it at 8.04.

Do I need to uninstall first? If so, do I need to delete the digidesign directory?
Reply With Quote
  #6  
Old 03-23-2011, 09:20 PM
filosofem filosofem is offline
Member
 
Join Date: Apr 2005
Location: Christchurch NZ
Posts: 11,864
Default Re: Pro Tools Creative Collection returned an error. Error: -2147213312

Quote:
Originally Posted by sirprotools View Post
I will try the tedious fix of reinstalling pro tools 8.0 and upgrading to 8.04-- if that works I will just leave it at 8.04.

Do I need to uninstall first? If so, do I need to delete the digidesign directory?
Use the Pro Tools Uninstall Utility as that will clean out what is required. Theoretically the Pro Tools Installer when reinstalling should turn the same error.
__________________
Aaron Mulqueen - 001 HD Native
Reply With Quote
  #7  
Old 03-24-2011, 06:44 AM
sirprotools sirprotools is offline
Member
 
Join Date: Jan 2006
Posts: 38
Default Re: Pro Tools Creative Collection returned an error. Error: -2147213312

Quote:
Originally Posted by filosofem View Post
Use the Pro Tools Uninstall Utility as that will clean out what is required. Theoretically the Pro Tools Installer when reinstalling should turn the same error.
I apologize, I did not understand "turn the same error." When reinstalling, will the error be fixed?
Reply With Quote
  #8  
Old 03-24-2011, 06:17 PM
filosofem filosofem is offline
Member
 
Join Date: Apr 2005
Location: Christchurch NZ
Posts: 11,864
Default Re: Pro Tools Creative Collection returned an error. Error: -2147213312

Should display the same error. As DTS says it is a corrupt installer.
__________________
Aaron Mulqueen - 001 HD Native
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
error 2147213312 'Creative Collection' EmbersRise 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 4 09-27-2012 02:51 AM
Install Error: 2147213312 for Creative Collection efrazier7 Pro Tools M-Powered (Win) 5 08-11-2010 07:18 AM
Creative collection error 2147213312 scgallagher Pro Tools M-Powered (Win) 22 07-09-2010 06:50 PM
Pro Tools Creative Collection returned an error. Error: -2147213312 THAPRODUCERZ 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 06-05-2010 02:14 PM
problem with PT 8 install - digidesign audio drivers returned an error 2147213312 music project 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 38 05-30-2010 11:38 PM


All times are GMT -7. The time now is 03:02 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com