W7 Mbox 2 DIGI 003 + PRO TOOLS 10 = HELL ON EARTH

[nicnac712]

Hey first off if anyone important at avid is reading this I want you to know you have made my life a living hell. I used to have pro tools 8 with my windows xp 32 bit i7 build and it worked amazing! At 64 buffer i was running a million plugins!! And still recording at that! I moved of to windows 7 64bit and i want to kill myself. I've built two i7 rigs and both have yet to flawlessly work with protools 8 9 or 10. I started off with my mbox 2, you guys say it's "compatible" so I installed all the new drivers and a clean install of pro tools well, it freezes on start up, has trouble "locating hardware" and BSOD's my computer to sleep. So I threw my mbox2 piece of [bleep][bleep][bleep][bleep] out of my four story apartment building. then I try my 003 which I have plugged into my "compatible" pcie FireWire card that I bought so it could work properly. And the same thing happens freezes on startup. My buffer size can't go down to 64 anymore with getting hell of dae errors!!!! I just want to make music!!! can someone please just tell me what I should do?? I don't want to post a stupid Sandra report I've read EVERY thread in these forums!!! I have yet to see anyone's problems SOLVED!!!! So what's going on? Should I call avid tech support? Is there such thing? do I have to pay 30 dollars a hour so you guys can [bleep][bleep][bleep][bleep]ing help me fix YOUR PROGRAM? Should I have bought a HP or a DELL? That's "compatible"? What does "compatible" mean to AVID? Fml..... Someone please give me some answers!!!!!



Computer
Model : GigaByte H67MA-USB3-B3
Workgroup : WORKGROUP
Host Name : DiddyNac-PC
User : Diddy Nac

Processor
Model : Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Speed : 3.69GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
L1D (1st Level) Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 (2nd Level) Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 (3rd Level) Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : GigaByte H67MA-USB3-B3
BIOS : Award (OEM) F3 03/31/2011
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR3

Chipset
Model : Intel Core (Sandy Bridge) DRAM Controller
Front Side Bus Speed : 100MHz
Total Memory : 8GB DIMM DDR3
Channels : 2
Memory Bus Speed : 2x 667MHz (1.33GHz)

Memory Module(s)
Memory Module : 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)
Memory Module : 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)

Video System
Video Adapter : ATI Radeon HD 4800 Series (Microsoft Corporation WDDM 1.1) (800 SM4.1, 512MB DDR3 256-bit, PCIe 2.00 x16)

Graphics Processor

Storage Devices
WDC WD1001FAES-60W7A0 (1TB, SATA300, 3.5", 7200rpm) : 932GB (D:)
WDC WD3200AAKS-75L9A0 (320.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 298GB (E:)
OCZ-AGILITY3 (240GB, SATA600, SSD) : 224GB (C:)
TSSTcorp CDDVDW SH-S223C (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)
Disk (, DVD+-R, CD-R, 512kB Cache) : N/A (G:)

Logical Storage Devices
Audio (D:) : 932GB (NTFS) @ WDC WD1001FAES-60W7A0 (1TB, SATA300, 3.5", 7200rpm)
Production (E:) : 298GB (NTFS) @ WDC WD3200AAKS-75L9A0 (320.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 223GB (NTFS) @ OCZ-AGILITY3 (240GB, SATA600, SSD)
Optical Drive (F:) : N/A @ TSSTcorp CDDVDW SH-S223C (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (G:) : N/A @ Disk (, DVD+-R, CD-R, 512kB Cache)

Peripherals
LPC Hub Controller 1 : Giga-Byte H67 LPC Controller
LPC Legacy Controller 1 : T2 87-28
Audio Device : Giga-Byte Cougar Point High Definition Audio Controller
Audio Device : ATI (AMD) HD48x0 audio
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Disk Controller : Giga-Byte Cougar Point 4 port SATA IDE Controller
Disk Controller : Giga-Byte Cougar Point 2 port SATA IDE Controller
USB Controller 1 : Giga-Byte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Giga-Byte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Giga-Byte Etron USB 3.0 Extensible Host Controller
FireWire/1394 Controller 1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.9

[WKG]

A Sandra report contains critically pertinent info on your system. Asking someone to tell you what you need to do without it is not very helpful.

You might try checking to see if you are using the legacy driver for your "compatible" pcie firewire card. Win 7 does not play with firewire as nicely as XP, the legacy driver helps greatly. I am running an 003r with PT 10 and Win 7 64bit with no problems at all, down to 64 on the buffer settings.

BTW, I would have given you at least 20 bucks for the mbox 2 before you chucked it out the window.....

[nicnac712]

HAHA damnit i shouldnt have chucked it! I can try to put it back together for you! lol

Heres my SANDRA report

SiSoftware Sandra

Computer
Model : GigaByte H67MA-USB3-B3
Workgroup : WORKGROUP
Host Name : DiddyNac-PC
User : Diddy Nac

Processor
Model : Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Speed : 3.79GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
L1D (1st Level) Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 (2nd Level) Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 (3rd Level) Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : GigaByte H67MA-USB3-B3
BIOS : Award (OEM) F3 03/31/2011
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 7.92GB DIMM DDR3

Chipset
Model : Intel Core (Sandy Bridge) DRAM Controller
Front Side Bus Speed : 100MHz
Total Memory : 8GB DIMM DDR3
Shared Memory : 66MB
Channels : 2
Memory Bus Speed : 2x 667MHz (1.33GHz)

Memory Module(s)
Memory Module : 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)
Memory Module : 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)

Video System
Video Adapter : Intel(R) HD Graphics Family (6 SM4.1 850MHz, 64MB DDR3 1.33GHz 128-bit, Integrated Graphics)

Graphics Processor
Compute Shader Processor : Intel(R) HD Graphics Family (6SP 850MHz, 64MB DDR3 1.33GHz 128-bit, Integrated Graphics)

Storage Devices
WDC WD1001FAES-60W7A0 (1TB, SATA300, 3.5", 7200rpm) : 932GB (D:)
WDC WD3200AAKS-75L9A0 (320.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 298GB (E:)
OCZ-AGILITY3 (240GB, SATA600, SSD) : 224GB (C:)
TSSTcorp CDDVDW SH-S223C (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)
Disk (, DVD+-R, CD-R, 512kB Cache) : N/A (G:)

Logical Storage Devices
Audio (D:) : 932GB (NTFS) @ WDC WD1001FAES-60W7A0 (1TB, SATA300, 3.5", 7200rpm)
Production (E:) : 298GB (NTFS) @ WDC WD3200AAKS-75L9A0 (320.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 223GB (NTFS) @ OCZ-AGILITY3 (240GB, SATA600, SSD)
Optical Drive (F:) : N/A @ TSSTcorp CDDVDW SH-S223C (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (G:) : N/A @ Disk (, DVD+-R, CD-R, 512kB Cache)

Peripherals
LPC Hub Controller 1 : Giga-Byte H67 LPC Controller
LPC Legacy Controller 1 : T2 87-28
Audio Device : Giga-Byte Cougar Point High Definition Audio Controller (I Disable This Also)Serial Port(s) : 1
Disk Controller : Giga-Byte Cougar Point 4 port SATA IDE Controller
Disk Controller : Giga-Byte Cougar Point 2 port SATA IDE Controller
USB Controller 1 : Giga-Byte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Giga-Byte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Giga-Byte Etron USB 3.0 Extensible Host Controller
FireWire/1394 Controller 1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link) (I Installed The Legacy Driver)
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps) (I usually have this disabled)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.9

[Dism]

Originally Posted by nicnac712

Video System
Video Adapter : Intel(R) HD Graphics Family (6 SM4.1 850MHz, 64MB DDR3 1.33GHz 128-bit, Integrated Graphics)

Massive chokepoint. Integrated Graphics are not, and have never been qualified for use with Pro Tools. It's also a puny 64MB, memory hogging hub that is a blight more than anything else. This is just about the number one cause of issues with Pro Tools. You need a dedicated graphics card.

Originally Posted by nicnac712

FireWire/1394 Controller 1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link) (I Installed The Legacy Driver)

Don't mess around with legacy drivers... get a modern FW card with a TI chipset.

[nicnac712]

OK SO I JUST PUT IN MY GRAPHICS CARD


Computer
Model : GigaByte H67MA-USB3-B3
Workgroup : WORKGROUP
Host Name : DiddyNac-PC
User : Diddy Nac

Processor
Model : Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Speed : 3.69GHz
Cores per Processor : 4 Unit(s)
Threads per Core : 2 Unit(s)
Type : Quad-Core
L1D (1st Level) Data Cache : 4x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 (2nd Level) Cache : 4x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 (3rd Level) Cache : 8MB, ECC, Synchronous, ATC, 16-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : GigaByte H67MA-USB3-B3
BIOS : Award (OEM) F3 03/31/2011
Bus(es) : X-Bus PCI PCIe IMB USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 8GB DIMM DDR3

Chipset
Model : Intel Core (Sandy Bridge) DRAM Controller
Front Side Bus Speed : 100MHz
Total Memory : 8GB DIMM DDR3
Channels : 2
Memory Bus Speed : 2x 667MHz (1.33GHz)

Memory Module(s)
Memory Module : 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)
Memory Module : 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 4-33-10-5)

Video System
Video Adapter : ATI Radeon HD 4800 Series (Microsoft Corporation WDDM 1.1) (800 SM4.1, 512MB DDR3 256-bit, PCIe 2.00 x16)

Graphics Processor

Storage Devices
WDC WD1001FAES-60W7A0 (1TB, SATA300, 3.5", 7200rpm) : 932GB (D:)
WDC WD3200AAKS-75L9A0 (320.1GB, SATA300, 3.5", 7200rpm, 16MB Cache) : 298GB (E:)
OCZ-AGILITY3 (240GB, SATA600, SSD) : 224GB (C:)
TSSTcorp CDDVDW SH-S223C (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (F:)
Disk (, DVD+-R, CD-R, 512kB Cache) : N/A (G:)

Logical Storage Devices
Audio (D:) : 932GB (NTFS) @ WDC WD1001FAES-60W7A0 (1TB, SATA300, 3.5", 7200rpm)
Production (E:) : 298GB (NTFS) @ WDC WD3200AAKS-75L9A0 (320.1GB, SATA300, 3.5", 7200rpm, 16MB Cache)
System Reserved : 100MB (NTFS)
Hard Disk (C:) : 223GB (NTFS) @ OCZ-AGILITY3 (240GB, SATA600, SSD)
Optical Drive (F:) : N/A @ TSSTcorp CDDVDW SH-S223C (SATA150, DVD+-RW, CD-RW, 2MB Cache)
Optical Drive (G:) : N/A @ Disk (, DVD+-R, CD-R, 512kB Cache)

Peripherals
LPC Hub Controller 1 : Giga-Byte H67 LPC Controller
LPC Legacy Controller 1 : T2 87-28
Audio Device : Giga-Byte Cougar Point High Definition Audio Controller
Audio Device : ATI (AMD) HD48x0 audio
Audio Codec : ATI (AMD) HDMI Audio
Serial Port(s) : 1
Disk Controller : Giga-Byte Cougar Point 4 port SATA IDE Controller
Disk Controller : Giga-Byte Cougar Point 2 port SATA IDE Controller
USB Controller 1 : Giga-Byte Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : Giga-Byte Cougar Point USB Enhanced Host Controller #1
USB Controller 3 : Giga-Byte Etron USB 3.0 Extensible Host Controller
FireWire/1394 Controller 1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link) (003 Not Recognized?)
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.9

[Dism]

Originally Posted by nicnac712

OK SO I JUST PUT IN MY GRAPHICS CARD

Did it make a difference?

[nicnac712]

i dont think so my digi 003 isnt being recognized now?

[Dism]

Originally Posted by nicnac712

i dont think so my digi 003 isnt being recognized now?

Have you tried swapping FW cables? Have you tried plugging it into another system to make sure it isn't the 003 itself? Is your FW card a Texas Instruments chipset?

[nicnac712]

yea it is! i copy and pasted the serial number of the compatible firewire card from the avid website onto amazon and got it! at this point im just about ready to give up. should i purchase a new interface you think? my life was so much easier when my pro tools was running as it should im [bleep][bleep][bleep][bleep]ing stressed out right now

[necjamc]

Did you check the Device Manager to make sure there is no issues after you installed the Graphics Card?