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  #11  
Old 08-18-2020, 04:25 PM
Maskeeper Maskeeper is offline
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Default Re: Timecode bug in v2020.5? Can you help me confirm?

I did post a support case almost immediately after posting this discussion (previous instructions asked to confirm bug with other users on DUC before submitting). The case was logged 8/16 so not sure why they would say there isn't one in the system on 8/18!!

The response was it's been forwarded to engineering.

"This issue has been already logged as a bug (PT-263319) and is under investigation by our engineering and development team. We are now just waiting for a fix from them. For now, all we can do is wait for the fix. With that said, we'll close this case as a known bug. If you. Thanks and have a great day!"



Thanks.
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  #12  
Old 08-18-2020, 05:57 PM
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AndrewAction AndrewAction is offline
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Default Re: Timecode bug in v2020.5? Can you help me confirm?

Quote:
Originally Posted by Maskeeper View Post
I did post a support case almost immediately after posting this discussion (previous instructions asked to confirm bug with other users on DUC before submitting). The case was logged 8/16 so not sure why they would say there isn't one in the system on 8/18!!
Sorry for the mistake! They had searched for a new case using DUC email addresses, your case was logged under a different email address.

For others users with this issue starting a support case referencing PT 263319 would be helpful.

Andrew
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  #13  
Old 09-03-2020, 08:11 AM
Maskeeper Maskeeper is offline
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Default Re: Timecode bug in v2020.5? Can you help me confirm?

And they fixed that timecode input bug in today's update
"The '/' key no longer cancels the previous value entry when moving between start/end/length fields in the transport cluster"
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