T-RackS Group Buy

[Stephen Bond]

Originally Posted by bad jitter

I'm in when it hits 5!

+5

Hopefully they'll hold it over another month.

For sure though, the current deal is looking much sweeter.

Stephen

[Gemylon]

Originally Posted by Peter - IK Multimedia

We're at 4-plugins-for-the-price-of-one now!

Not much use when you got everything except for the Lurssen.

Never any good offers for 'old' existing customers ...

[Stephen Bond]

Originally Posted by Gemylon

Not much use when you got everything except for the Lurssen.

I downloaded the Lurssen Mastering Console yesterday. Maybe I was missing something but I was disappointed. I found the presets slow and tedious to switch which seems pretty essential to do as the module configuration is fixed. Also, even accessing the hidden controls I couldn't get much level without distortion? I liked the EQ controls but overall it seemed I'm not missing anything at all.

For reference, I usually have a few plugins on my master buss, comp, tape, saturation, EQ and limiting.

Either way, time is nearly up with the offer unless they hold it over and go for the 5 to 1 compression ratio?

Stephen

[noah330]

Look at what their plugs cost and how bad the support is then go look at the sale Waves is doing.

[Peter - IK Multimedia]

Originally Posted by noah330

Look at what their plugs cost and how bad the support is then go look at the sale Waves is doing.

Hi, sorry to hear that you may have had a bad experience with support. Please feel free to PM your ticket number(s) to me and I'd be happy to take a look. Thanks!

[noah330]

I purchased a product and it vanished from my account. The only record is that I purchased those stupid points you have to buy before you can get the product.

There are receipts for the points - and now the points are gone (as I used them for the product) along with the product.

I contacted support and got no help.

[SixChurchStreet]

Originally Posted by noah330

I purchased a product and it vanished from my account. The only record is that I purchased those stupid points you have to buy before you can get the product.



There are receipts for the points - and now the points are gone (as I used them for the product) along with the product.



I contacted support and got no help.

Same exact thing happened to me. Support wasn't very quick but I stayed on them and was very clear about the resolution I expected. Eventually they dropped a new license into my account for the missing plugin. No explanation was given though to what happened.
Also odd is that the plugin now shows up in my Custom Shop application on my computer, but the plugin isn't listed in my account when I sign in on a web browser.

They definitely have a convoluted licensing/points/credit system there.


Sent from my iPhone using Tapatalk

[Peter - IK Multimedia]

Originally Posted by noah330

I purchased a product and it vanished from my account. The only record is that I purchased those stupid points you have to buy before you can get the product.

There are receipts for the points - and now the points are gone (as I used them for the product) along with the product.

I contacted support and got no help.

If it was a Custom Shop purchase with Gear Credits they would have access to see those purchases in the system too. Please do send your ticket number (and/or IK account username) to me via PM and I'll see what I can do.

[noah330]

I don't have a ticket number. My user name is the same as here.

[Peter - IK Multimedia]

Originally Posted by noah330

I don't have a ticket number. My user name is the same as here.

Great I'll take a look. A little odd that there was no ticket number but that may be the case if the general contact IK form was used so no problem there. Thanks!