“You do not own any subscription under this account"

[Arionas]

After updating the application manager in order to install the 2018.10 version, when I lunch the application manager, in the Account tab area it shows: “You do not own any subscription under this account yet bla bla bla”
In my Avid account I can login and see normally my subscriptions etc.
Why the APPLICATION MANAGER ignores this?

[DigiTechSupt]

Originally Posted by Arionas

After updating the application manager in order to install the 2018.10 version, when I lunch the application manager, in the Account tab area it shows: “You do not own any subscription under this account yet bla bla bla”
In my Avid account I can login and see normally my subscriptions etc.
Why the APPLICATION MANAGER ignores this?

Hello Arionas,

Please make sure you are logging in with the same email/password as your my.avid.com account.

Next would be to try the steps in section 4 of this kb article.

If that fails to solve the problem please start a support case in your my.avid.com account by clicking "Access The Support Center" then "Equipment" then "Create A Case" for your product.

Best regards,
DTS

[Arionas]

Originally Posted by DigiTechSupt

Hello Arionas,

Please make sure you are logging in with the same email/password as your my.avid.com account.

Next would be to try the steps in section 4 of this kb article.

If that fails to solve the problem please start a support case in your my.avid.com account by clicking "Access The Support Center" then "Equipment" then "Create A Case" for your product.

Best regards,
DTS

Thank you, I login as usual with the same email/password, I tried to start a support case but there is a field “Please select the Product Level 1” with a dropped menu where I don’t know which option to choose in order to complete my request.

[DigiTechSupt]

Originally Posted by Arionas

Thank you, I login as usual with the same email/password, I tried to start a support case but there is a field “Please select the Product Level 1” with a dropped menu where I don’t know which option to choose in order to complete my request.

Hello Arionas,

Please select "Artist Suite DAW" then "Pro Tools" then "Application Manager" to start your case.

Best regards,
DTS

[Arionas]

Originally Posted by DigiTechSupt

Hello Arionas,

Please select "Artist Suite DAW" then "Pro Tools" then "Application Manager" to start your case.

Best regards,
DTS

There isn’t any “Artist Suite DAW” in the list

[Arionas]

Here is what I see at the application manager of my account.
Is there any known issue with the latest update on Application manager?
I run my pro tools and I recently I renewed my subscription for one year.
The problem is that when I see these things appear from nothing, I feel unsecure for my Avid account, even if when I login to the website I can see my subscriptions etc.
Also I see now that is so difficult to open a support ticket even after your kind suggestions. I feel I’m loosing my time, because I have many works to do in my studio than spending time for something that isn’t user error. Something that appeared from nothing, after I just simply did what Avid show me to do with the notifications.

[DigiTechSupt]

Hello Arionas,

The second product listed in Equipment is your Pro Tools Update Plan (please compare the System IDs). We started a support case on your behalf so please watch your email for a case update soon.

Best regards,
DTS