Eleven Rack comunication error

[chrisdesherlia]

Haven't connected Eleven Rack to my computer for a while. It was working before but now when I connected it it will not communicate with pro tools or the new editor that I downloaded from avid. I uninstalled the driver and installed the newest version but still doesn't communicate. I restarted The eleven Rack and the computer but still not working. Works fine stand alone. Any help would be greatly appreciated. Thanks.

[YYR123]

You really need to include more information

computer model revision as well as what troubleshooting steps you've done up to this point

[chrisdesherlia]

The only trouble shooting I know to do is replace usb cord, reinstall the driver and reboot the system. I am not very knowledgeable when it comes to computers. Here is the Sandra for my computer.
ID
Host Name : familypc
Workgroup : WORKGROUP

Computer
Model : Dell Inspiron 660
Serial Number : FKD****
Chassis : Dell Desktop
Mainboard : Dell 0XR1GT
Serial Number : .FKDZYV1.CN7************
BIOS : Dell A05 07/26/2012
Intel vPro : 8.01.00.1265
Total Memory : 5.88GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i3-2130 CPU @ 3.40GHz (2C 4T 3.39GHz, 3.4GHz IMC, 2x 256kB L2, 3MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Dell Core (Sandy Bridge) DRAM Controller 100MHz, 2x 3GB DIMM DDR3 1.33GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Nanya NT4GC64B8HG0NF-DI 4GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)
Memory Module : Hynix (Hyundai) HMT325U6CFR8C-PB 2GB DIMM DDR3 PC3-12800U DDR3-1600 (11-11-11-29 5-40-13-6)

Video System
Monitor/Panel : LG E2242
(1920x1080, 21.5")
Video Adapter : Intel(R) HD Graphics (6CU 30SP SM4.1 850MHz/1.1GHz, 32MB DDR3 1.33GHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
WDC WD10EZEX-75ZF5A0 (1TB, SATA600, 3.5", 7200rpm) : 932GB (C:)
Generic- Multi-Card (USB2) : N/A (D:)
TSSTcorpDVD+-RW SH-216BB (SATA, DVD+-RW, CD-RW) : N/A (E:)

Logical Storage Devices
OS (C:) : 924GB (NTFS) @ WDC WD10EZEX-75ZF5A0 (1TB, SATA600, 3.5", 7200rpm)
WINRETOOLS : 500MB (NTFS)
PBR Image : 7GB (NTFS)
Removable Drive (D:) : N/A @ Generic- Multi-Card (USB2)
Optical Drive (E:) : N/A @ TSSTcorpDVD+-RW SH-216BB (SATA, DVD+-RW, CD-RW)

Peripherals
LPC Hub Controller 1 : Dell Panther Point LPC Controller
LPC Legacy Controller 1 : T2 87-72
Audio Device : Dell Panther Point High Definition Audio Controller
Disk Controller : Dell Panther Point 6 port SATA AHCI Controller
USB Controller 1 : Dell Panther Point USB xHCI Host Controller
USB Controller 2 : Dell Panther Point USB Enhanced Host Controller #2
USB Controller 3 : Dell Panther Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 15 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe GBE Family Controller (Ethernet, 100Mbps)
Wireless Adapter : Dell Wireless 1506 802.11b/g/n (2.4GHz)

Operating System
Windows System : Microsoft Windows 8 Home 6.02.9200
Platform Compliance : x64

Windows Experience Index
Current System : 4.6

[YYR123]

So you just want the stand alone editor right?

And you have tried different ports?

How about another computer? Will it connect to another computer ?

[chrisdesherlia]

Thanks J. Daniel after more trouble shooting I determined the Eleven Rack would only communicate through one USB port on my computer. Not sure why but got it working. Editor seems to be working. Am I correct in assuming this editor is a solution for not having an editing window in Protools 11? Thanks again.

[christophersad]

Originally Posted by chrisdesherlia

Thanks J. Daniel after more trouble shooting I determined the Eleven Rack would only communicate through one USB port on my computer. Not sure why but got it working. Editor seems to be working. Am I correct in assuming this editor is a solution for not having an editing window in Protools 11? Thanks again.

youre correct :)

[Darryl Ramm]

Originally Posted by chrisdesherlia

Thanks J. Daniel after more trouble shooting I determined the Eleven Rack would only communicate through one USB port on my computer. Not sure why but got it working. Editor seems to be working. Am I correct in assuming this editor is a solution for not having an editing window in Protools 11? Thanks again.

And it was largely also also a request by many users to have a stand alone editor--for use by itself or with other DAWs. That may be a part of why Pro Tools 11 did not have a built-in editor in the first place.

[musicman691]

Originally Posted by chrisdesherlia

Thanks J. Daniel after more trouble shooting I determined the Eleven Rack would only communicate through one USB port on my computer. Not sure why but got it working. Editor seems to be working. Am I correct in assuming this editor is a solution for not having an editing window in Protools 11? Thanks again.

Make sure Windows isn't set to turn off the USB ports as part of any kind of power saving. I'm assuming you're running PT11 but which version? If it's 11.1.3 (the latest) I've had several instances of the 11R losing communication with PT11.1.3 on startup of PT and that usually happens if I double click on a PT session to open both PT and said session. Usually doesn't happen when opening PT first and then the session.

Off topic to the thread but since you posted the Sandra report I noticed you only have 6 gig of ram on unmatched sticks. Really should have at least 8 gig and matched sticks (size and manufacturer). Also didn't see that you have a second hard drive for PT to work with. You really should have both things taken care of as you may run into other issues in the future with PT.

[Benoni]

Originally Posted by chrisdesherlia

Haven't connected Eleven Rack to my computer for a while. It was working before but now when I connected it it will not communicate with pro tools or the new editor that I downloaded from avid. I uninstalled the driver and installed the newest version but still doesn't communicate. I restarted The eleven Rack and the computer but still not working. Works fine stand alone. Any help would be greatly appreciated. Thanks.

If you go to Control Panel, Devices and Printers, does it show the Eleven Rack as a connected device?

[musicman691]

Originally Posted by Benoni

If you go to Control Panel, Devices and Printers, does it show the Eleven Rack as a connected device?

Now I don't orbit in the Windows world but in Mac land I do get from time to time a message coming up when I start PT11 that communication with the 11R has been lost but I still get audio in and out through the 11R. It's just that the control part seems to go awry. Mac audio/MIDI setup still shows the 11R as a valid audio interface when that happens.