Avid Scorch

Avid Scorch (iOS) Forum


Scorch Forum Home Page

Forum Terms of Use

Scorch for iPad Support FAQ

Avid Scorch


Go Back   Avid Pro Audio Community > Other Products > Avid Scorch (iOS) Forum

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-17-2011, 05:14 AM
nathanh nathanh is offline
Member
 
Join Date: Jul 2011
Location: Australia
Posts: 2
Default Unable to Sign In

I want to purchase a score from the Scorch Store. I have registered a new account. When I try to Sign In it says

Quote:
Email Address or password not recognised
I'm pretty sure I'm using the right password, but in any event there isn't a Forgot Password button.

If I try to Register again it says

Quote:
Username already exists
I'm stumped. Can't login, can't re-register, can't reset password. Help!
Reply With Quote
  #2  
Old 07-18-2011, 01:14 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
Super Moderator
 
Join Date: Jul 2011
Location: Leeds
Posts: 98
Default Re: Unable to Sign In

Hi nathanh,

Sorry you're having problems with the App. I'll set you up a case in our support system so that we can provide you with a reminder of your password. You should hear from me shortly.

All the best,

Joe
Reply With Quote
  #3  
Old 07-30-2011, 02:42 AM
nathanh nathanh is offline
Member
 
Join Date: Jul 2011
Location: Australia
Posts: 2
Default Re: Unable to Sign In

Much thanks to Joe and the team. Problem all sorted out very promptly.
Reply With Quote
  #4  
Old 08-06-2011, 09:05 PM
Aasterisk17 Aasterisk17 is offline
Member
 
Join Date: Aug 2011
Location: Madison
Posts: 2
Default Re: Unable to Sign In

Hi,
I purchased the Scorch iPad app several days ago and have not been able to get it to do much more than show me the initial "My Scores" that came free with the product. Whenever I try to access the Avid Store from within the app, it shows me a spinning "loading" symbol, but nothing ever loads.

I tried everything I can think of - I downloaded the latest iPad software updates and synced it to my iPad; I rebooted; I deleted and reinstalled the Scorch app from the iTunes store. I searched the forums and the Internet, but it doesn't look like anyone else is experiencing any difficulty. Any help would be appreciated!

By the way, I don't own any other composition products - I mainly bought the app to have access to the store in order to purchase tablature for my guitar habit.


Thanks,
Angie
Reply With Quote
  #5  
Old 08-09-2011, 04:19 AM
Joe Pearson's Avatar
Joe Pearson Joe Pearson is offline
Super Moderator
 
Join Date: Jul 2011
Location: Leeds
Posts: 98
Default Re: Unable to Sign In

Hello Aasterisk17,

I will create a case for you in our private support system, since it's not appropriate to discuss login details on a public forum. You should hear from me shortly.

Best wishes,

Joe
Reply With Quote
  #6  
Old 08-09-2011, 08:09 AM
Aasterisk17 Aasterisk17 is offline
Member
 
Join Date: Aug 2011
Location: Madison
Posts: 2
Default Re: Unable to Sign In

Hi Joe,

Thanks for the post. I replied to your email as well.

Appreciate the help!
Reply With Quote
  #7  
Old 03-19-2012, 03:16 PM
anthonyzerillocomposer anthonyzerillocomposer is offline
Member
 
Join Date: Mar 2012
Location: London
Posts: 5
Default Re: Unable to Sign In

Hi

I have the same problem with not being able to log in.

Thanks.
Reply With Quote
  #8  
Old 03-25-2012, 10:27 PM
bcmayes bcmayes is offline
Member
 
Join Date: Mar 2012
Location: Philadelphia
Posts: 2
Default Re: Unable to Sign In

I am unable to log in. I'm having the same problem described in the initial post to this thread.

It's really odd for there not to be a find/rest password function in this app. That seems kinda standard.
Reply With Quote
  #9  
Old 05-27-2013, 05:25 AM
smd smd is offline
Member
 
Join Date: May 2013
Location: Aston UK
Posts: 1
Default Re: Unable to Sign In

I have the same problem in trying to sign in today after buying Scorch for my ipad yesterday. It says "password or email address are wrong" and there's no forgotten password button. Perhaps someone can help from Avid. I also have Sibelius on my PC so can I share files between these two platforms?

Thanks.
Reply With Quote
  #10  
Old 04-23-2014, 09:13 AM
anthonyzerillocomposer anthonyzerillocomposer is offline
Member
 
Join Date: Mar 2012
Location: London
Posts: 5
Default Re: Unable to Sign In

Is this thread dead, or has anyone got the info on how to reset their password, as 1 year on, I still cannot log into Scorch on my iPad.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
50% off waves TDM -- bad sign?? cananball Post - Surround - Video 15 03-07-2011 01:47 AM
Protools Le -> Any sign of a '004? skippy 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 10 06-01-2008 02:17 PM
...could this be a sign of hope? kmshroom 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 06-12-2004 06:10 AM
Warning sign. Swaphappy 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 3 04-21-2004 10:44 AM
Allocator-Any sign yet ? Rythym Stick Pro Tools TDM Systems (Mac) 1 02-26-2003 01:05 AM


All times are GMT -7. The time now is 04:10 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com