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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
03-18-2021, 10:02 AM
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PT Ulitmate brand new code not working
I got PT ultimate last week. Brand new factory sealed from the store. I opened it up and the code does not work. I contacted the store and they said I would have to contact Avid (as the software is now open). I tried to contact Avid by phone. But I do not have a current ASC and the only way I could contact them was by a support ticket. Which I did 96 hours ago. The ticket still says "Case in Queue."
How do I get this resolved? And how long does Avid take to respond to support cases? How is it even possible I have been waiting 96 hours about this and still nothing at all. 
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#3
03-18-2021, 01:30 PM
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Re: PT Ulitmate brand new code not working
Thank you
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#4
03-19-2021, 04:44 AM
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Re: PT Ulitmate brand new code not working
Quote:
Do you have your iLok plugged in to a working port and ILM s/w installed?
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