I bought Pro Tools 10 not showing up in iLok [solved]

[CalebKing21]

Originally Posted by jeffro

This really sounds like something CS will need to handle, especially since you have a Pro Tools Express license but no Pro Tools 10 license in your iLok account.

I started a support case (under your email address) with the details from this thread as well as our systems so please call in tomorrow between 8-5 Pacific and CS will straighten this out.

I did deposit a temp PT11 bundle in your ilok.com account to get you up and running in the mean time.

Thanks.

Thank you for the help.

[CalebKing21]

Originally Posted by jeffro

This really sounds like something CS will need to handle, especially since you have a Pro Tools Express license but no Pro Tools 10 license in your iLok account.

I started a support case (under your email address) with the details from this thread as well as our systems so please call in tomorrow between 8-5 Pacific and CS will straighten this out.

I did deposit a temp PT11 bundle in your ilok.com account to get you up and running in the mean time.

Thanks.

I called to no help they told me that by copy should have came with a pre registered iLok which it didn't is this because I ordered it from guitar center? Anyway he said that it should be in my iLok manager but it's not.

[CalebKing21]

SOLVED! Thank you for all the useful help! It was a mistake on my part and I now have it solved!

[sunburst79]

Everyone loves a happy ending.

[CalebKing21]

Originally Posted by sunburst79

Everyone loves a happy ending.

yes thank you all!

[andreasheinz]

Originally Posted by jeffro

Your account shows that you registered PT10 and that a PT11 Upgrade Code was emailed to you 3 days later. Our system shows your PT11 Upgrade Code is unused.

1. Check your email (Inbox and Spam) for this code which starts with "PTX" and enter it here.
2. Use the iLok License Manager to activate the license on your iLok 2.

If that doesn't solve it, it would be best for you to contact Avid CS directly (650-731-6100 and select Registration Help).

Hi Guys

I know this is a somewhat old post, but I found it while trying to find solutions to my own very similar problem.

I bought Pro Tools 10 with a 4 year upgrade package as a student and I also received the mail as stated above with the PTX-code for my free upgrade to Pro Tools 11.
I activated Pro Tools 11 as described in the mail and it shows up on my Avid account. I can't however see the license for version 11 on my iLok account - it still only shows me that I have a license for Pro Tools 10.

The "Your products" page on my Avid account shows that I have the "Pro Tools 11.0 No Charge UG for Students Verified" license with iLok id: [email protected] on date 06/30/13 - Licenses: PT11 Free Sdnt Upgrade.
I'm using an iLok 2 and my iLok id is the one stated for my license.

Can anyone assist me with this issue so that I can get my Pro Tools 11 license to my iLok account?

Thanks, Andreas Heinz