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#21
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
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Peace! and Merry Christmas! |
#22
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
A clean XP install doesn't work either.... completely wiped the drive. Still getting the error. Driver faisl to install for the 003 (PT splash screen loads then shuts down)
I'm so glad Digi looked into problems like this before releasing 8. Digi is going to need a better andswer than "it's your configuration". Obviously it's many people, and obviously we all ran earlier versions of ProTools just fine. Also, if it is our configurations, knowing the root of the problem might help is solve this "configuration" issue. Can a little utility be coded that can install just the drivers corectly after-the-fact at least as an interim solution? Everything else installs just fine, just not the actual drivers. It's just a though. Thank god for Norton Ghost though, got me back up and running on my 7.4 config for now. |
#23
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
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I'm not going to give you the 'it's your configuration' answer, because I don't know exactly what the problem is yet. Can you please go through the General Troubleshooting thread and let me know which one(s) of the configuration and optimizations you did, as well as posting a Sandra report and a list of plug-in versions installed using the Pro Tools Utilities? We'll need this info to try to determine where the problem is occurring. |
#24
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
I had the same issue installing PT 8 LE in XP Home SP3, and no matter what I tried (for three days) I would get the audio driver error 2147213312. I have the Factory 003 and finally loaded the 7.4LE drivers for the 003 and then PT 8 and at least got the program to recognize the 003 and PT 8 seemed to work fine.
I decided to check the application events in the administrator tools folder and found an error in the PT 8 driver installation caused by a particular .dll. It happened to be the driver for my Kensington track ball. I removed PT 8 and the 7.4 drivers, removed the Kensington drivers, rebooted, and reinstalled PT 8. The PT LE 8 drivers installed normally, and everything seems cool (knock on wood). In another thread I see where the guy recommends reformatting, reinstalling the operationg system and everything else. It may be just as simple as a lowely mouse driver that doesn't get along with PT 8. Custom XP Home Sp3, nForce 680i mb,Dualcore Intel 6800, 4mb Ram,Factory 003, Motu Traveler,Kore2,KENSINGTON TRACK BALL,Novation Remote SL 37, touch screen monitor, Live 7,PT 8 LE |
#25
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
Art - Thanks for that info - very helpful. I'll reply in the other thread and see if this might be the case for the poster.
If anyone else can verify this for us, it would help immensely. |
#26
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
Well, I do happen to use my Kensington Expert Mouse religiously, with the MouseWorks 6.22 installed, but it's never been an issue with PT installs before or any software conflicts for that matter.
Good call about the event logs. I used to use them a lot, but usually they spat out useless error info so I've recently not cared to look at them. Go figure the one time it might have actually told me something useful At this point I'm not going to try the method, only because of the time spent loading apps and all, and its good to wipe a drive every so many months or at least revert to a basic disc image right after apps and setting were set. I wanted to change other program installation configs anyways. But, that said, I've got a disc image of 7.4 so I can pull my personal data and pref files directly from that and be right back to where I was. |
#27
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
I can confrm this issue. I encounted the same error (-2147213312) when installing PT8. Reinstalled twice, both times it failed to install the 002 drivers with the same error message. After removing Kensington trackball software (Mouseworks 6.22) install was successful.
Reinstalled Kensingston drivers after PT install and everything works fine. |
#28
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
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I'm having a similar problem. You may want to check your Device Manager for your 003 or 002 after installation. I get a Code 19 error showing that the information was not correctly written to the registry. If I fix that by reinstalling the driver and run PT8 I get a DAE -1115 error. BTW are you using any extender or hub for your Firewire cable? |
#29
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
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Another tip: If the files DO extract properly, burn these files directly to a DVD and install from there. This will ensure that your PT8 Installer files remain intact and correctly stuctured. Good luck!
__________________
Windows XP Pro SP3 & Vista Ultimate SP1 / 002R v8.0 w/ MPT2 AMD X2 4800+ Dual Core / 1000 FSB / 4 GB RAM www.wolfskinrecords.com www.voodoopilot.com |
#30
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Re: problem with PT 8 install - digidesign audio drivers returned an error 2147213312
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Thanks DirectX for invaluable info. I can't work without me trackball. Last edited by Buccanears; 01-23-2009 at 01:16 PM. Reason: put a thankyou in |
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