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  #1  
Old 10-22-2020, 07:36 AM
elektrikaz elektrikaz is offline
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Default Subscription on hold because payment not successful

Out of the blue my subscription auto renewal will not process. The subscription has been active for over 4 years with no issues. I've checked that my credit card info is up to date and created a support ticket. Any help would be greatly appreciated. Thanks!
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  #2  
Old 10-22-2020, 11:58 PM
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jeffro jeffro is offline
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Default Re: Subscription on hold because payment not successful

Refreshed your licenses (so you won't get interrupted) and escalated your case with the CS team. Please watch for a case notice email.
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Old 10-24-2020, 12:00 AM
DDAUDIOSOLUTIONS DDAUDIOSOLUTIONS is offline
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Default Re: Subscription on hold because payment not successful

Quote:
Originally Posted by elektrikaz View Post
Out of the blue my subscription auto renewal will not process. The subscription has been active for over 4 years with no issues. I've checked that my credit card info is up to date and created a support ticket. Any help would be greatly appreciated. Thanks!
I have the same problem, my license Ultimate, was stop for a month, and now i try to reactive buy again, and a lot of issue to pay. I talk with cs team and they say that is fix, but i can not still pay. Is incredible. :-( i'm so sad, and 1 month without work for this issue.
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  #4  
Old 10-24-2020, 12:57 AM
DDAUDIOSOLUTIONS DDAUDIOSOLUTIONS is offline
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Default Re: Subscription on hold because payment not successful

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Originally Posted by DDAUDIOSOLUTIONS View Post
I have the same problem, my license Ultimate, was stop for a month, and now i try to reactive buy again, and a lot of issue to pay. I talk with cs team and they say that is fix, but i can not still pay. Is incredible. :-( i'm so sad, and 1 month without work for this issue.
and my expiration date is in 2021!!!!!

Last edited by jeffro; 10-24-2020 at 10:57 PM. Reason: Removed screenshot - best to not show account info on a public site.
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  #5  
Old 10-24-2020, 10:56 PM
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jeffro jeffro is offline
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Default Re: Subscription on hold because payment not successful

Quote:
Originally Posted by DDAUDIOSOLUTIONS View Post
I have the same problem, my license Ultimate, was stop for a month, and now i try to reactive buy again, and a lot of issue to pay. I talk with cs team and they say that is fix, but i can not still pay. Is incredible. :-( i'm so sad, and 1 month without work for this issue.
Refreshed your licenses and escalated your case - please watch for a case notice.
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  #6  
Old 11-03-2020, 01:27 AM
chemikalius chemikalius is offline
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Default Re: Subscription on hold because payment not successful

Same problem here: working credit cards, and "rebilling not succesful"
Tried 2 cards in separate banks, nothing.

CS said "can't do nothing, make sure your card is working and update your info"

I contacted my bank: they said "the seller did not try to remove funds from the card"

I can't switch to paypal because there is not option like this, in popup with update payment i have only card to edit..
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  #7  
Old 11-03-2020, 04:34 AM
chemikalius chemikalius is offline
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Default Re: Subscription on hold because payment not successful

Same problem here:
Tried 3 cards, Revolut, nothing works.
Paypal? No option to switch to paypal? WHY?

CS: "We can't do nothing"
My bank: no payment attempts were detected.

SO?
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  #8  
Old 11-03-2020, 06:00 PM
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jeffro jeffro is offline
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Default Re: Subscription on hold because payment not successful

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Originally Posted by chemikalius View Post
Same problem here...
I escalated your case.
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  #9  
Old 11-25-2020, 07:13 AM
chemikalius chemikalius is offline
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Default Re: Subscription on hold because payment not successful

UPDATE:
Support and IT were unable to solve the problem so they suggested a different solution: they revoked the crossgrade of my perpetual subscription license, and I was able to purchase it again, this time with paypal. I purchased the annual paid version right away. Everything works. Good job.
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  #10  
Old 11-26-2020, 12:29 AM
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jeffro jeffro is offline
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Default Re: Subscription on hold because payment not successful

Glad to hear that worked out - sorry for making you jump through extra hoops for this!
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