Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support

Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Pro Tools 2019

Thread Tools Search this Thread Display Modes
Old 10-17-2019, 02:36 PM
quincy_j_clomo quincy_j_clomo is offline
Join Date: Oct 2012
Location: USA
Posts: 18
Default license renewal confusion


I have a Pro Tools perpetual license, along with the Complete Plug-in Bundle. I used to have an upgrade+support plan, but I have allowed it to lapse. My plug-in bundle just renewed after updating my payment info with DigitalRiver.

But now that it's renewed, I got an email saying I've purchased "software updates and a support plan". On my "my products and subscriptions" page, it says I just purchased a yearly subscription.

I did not purchase a subscription license.I do not ever want to be on a subscription-based plan. I have a perpetual license, and intend to keep it that way. I purchased the yearly plug-in bundle. FWIW, i was only charged the price of the plug-in bundle, and not the price of a yearly subscription.

Did my licensing get messed up, or is "my products and subscriptions" showing me the wrong info, or what?

Reply With Quote
Old 10-17-2019, 03:29 PM
DetroitT's Avatar
DetroitT DetroitT is offline
Join Date: Dec 2000
Location: Detroit, Mi, USA
Posts: 2,124
Default Re: license renewal confusion

software updates and a support plan".

For the Plugins bundle it sounds like.
(Help us Help You)<<<click here

Testing:All APFS 90% 10% Audio on HFS+(Testing 1.5 yr in)
Pro Tools U-2019.10 macOS 10.14.6 APFS
Second boot-macOS 10.13.6 (Avid HDX-1 Omni)

(MP 5,1 / 64-Gb)
(Sapphire RX-580 MacVCEdition, 3-Displays)
MOTU FW-CoreAudio (for poly recording)
Post Music-Sound mixing, Production-Enhancements.

Audio Tuning and System Services
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
15% off PT License renewal! (9/4/19 only) Ray Lyon Pro Tools 2019 2 09-04-2019 05:02 PM
License Renewal Issues/Questions Jperkins Licensing & Accounts 7 05-02-2017 11:41 AM
License Pending Renewal? afacheen Licensing & Accounts 4 11-09-2016 03:31 PM
Pro Tools 12 HD Perpetual License Renewal audioman1973 Pro Tools 12 0 02-24-2016 05:09 PM
Pro Tools 12 Renewal of Perpetual License? jsbach Pro Tools 12 12 12-17-2015 06:30 PM

All times are GMT -7. The time now is 03:45 AM.

Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com