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  #21  
Old 07-11-2014, 10:21 AM
rtcstudio rtcstudio is offline
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Default Re: Avid Downloads NOT working

So the only support that applies to me is the Pro Tools HD SINGLE INCIDENT phone support which is $80.

I'm going out of town. Can't access my software (that I already paid thousands for because I got the whole HDX package with an Omni HD and a 16x16 Avid interface). And I can't contact anyone in a fast way without paying eighty dollars.

Super excited about this!
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  #22  
Old 07-11-2014, 10:42 AM
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Drew Mazurek Drew Mazurek is offline
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Default Re: Avid Downloads NOT working

Have you tried a different browser?
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  #23  
Old 07-11-2014, 10:44 AM
rtcstudio rtcstudio is offline
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Default Re: Avid Downloads NOT working

Safari and Firefox.

Same on both

Can YOU download stuff from your Avid Audio account?
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  #24  
Old 07-11-2014, 10:44 AM
rtcstudio rtcstudio is offline
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Default Re: Avid Downloads NOT working

And two different Mac computers, a Mac Pro and a Macbook Pro
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Pro Tools 10/11 HD, Mac OS 10.8.2, Mac Pro 2 x 2.4 GHz 6-Core Intel Xeon (June 2012) 64 Gig RAM, Avid HDX Card, OMNI HD I/O, 192 HD 16x16, Artist MC Control, Firewire audio drives, Sony Bravia 42" HDMI monitor, Acer 24" monitor
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  #25  
Old 07-11-2014, 11:30 AM
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Drew Mazurek Drew Mazurek is offline
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Default Re: Avid Downloads NOT working

Quote:
Originally Posted by rtcstudio View Post
Can YOU download stuff from your Avid Audio account?
Yes, Firefox on OSX.9 works perfectly.

Maybe check your Java for updates?
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  #26  
Old 07-11-2014, 12:23 PM
rtcstudio rtcstudio is offline
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Default Re: Avid Downloads NOT working

Quote:
Originally Posted by Drew Mazurek View Post
Yes, Firefox on OSX.9 works perfectly.

Maybe check your Java for updates?
Thanks for your replies, Drew.

Yes this is the sort of thing that Tech Support could be really handy at, but I don't feel like I need to pay $80 to troubleshoot why I can't download stuff from Avid, when all week I've downloaded stuff from 10 or more other destinations.
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  #27  
Old 07-11-2014, 12:30 PM
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Drew Mazurek Drew Mazurek is offline
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Default Re: Avid Downloads NOT working

Well, it's likely to be something specific to you because if NO ONE could download anything from Avid.com, this place would be lit up.

Also, I do believe that that $80 would be refunded if the issue turned out to be on Avid.
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  #28  
Old 07-11-2014, 12:43 PM
Bruce Paine Bruce Paine is offline
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Default Re: Avid Downloads NOT working

In order to use the Download Manager with akamai downloads in your avid account, you would need to install Oracle Java:
www.java.com

Newer versions of Mac OS X automatically remove Oracle Java.
Java Mac FAQ
Quote:
Oracle's Java version 7u25 and below have been disabled by Apple on OS X. Updating to the latest release will allow Java to be run on Mac OS X.
If you have tried everything else, try downloading that, quitting all browsers, installing Java, and restarting.
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  #29  
Old 07-11-2014, 01:33 PM
musicman691 musicman691 is online now
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Default Re: Avid Downloads NOT working

Quote:
Originally Posted by Bruce Paine View Post
In order to use the Download Manager with akamai downloads in your avid account, you would need to install Oracle Java:
www.java.com

Newer versions of Mac OS X automatically remove Oracle Java.
Java Mac FAQ


If you have tried everything else, try downloading that, quitting all browsers, installing Java, and restarting.
I just tried this to see what's up and something interesting happened - I logged into my Avid account, went to the page where my products were and clicked on the PT11.2 Mac installer and up came a little dialog box/window asking me if I wanted to save the download or open it (you know - the standard box) and started the download. No Avid download manager. This is in Firefox 26.

Oh yeah - the Avid page that used to be called My Avid is now called Avid Everywhere. Same url as the old name though.

edit for additional: I should add I use one of my other computers around here (my Photoshop and web Mac Mini) for web work (downloads, etc.) and it's running OSX 10.6.8. Like I said - works just fine.
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Last edited by musicman691; 07-11-2014 at 02:06 PM. Reason: additional info
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  #30  
Old 07-11-2014, 01:56 PM
fadetoplaid fadetoplaid is offline
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Default Re: Avid Downloads NOT working

I'm having the same issue, running safari (and firefox) on 10.8.5. I installed the latest Java, restarted, adjusted the security settings, etc. as far as things suggested on these forums. Nothing. Makes me want to tear my hair out. There have been a lot of issues with this, actually, from what I've seen on the webs. Would be nice if someone from Avid could give a definitive fix, or address it at least. I just got my PT 11 in delivered and all after the iLok rigamarole I can't even download the #%^*@ software! I just wanna make some music! So frustrating. Guess I'll try again...
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