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  #11  
Old 10-04-2019, 10:12 AM
stephen.r.banville stephen.r.banville is offline
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Join Date: Sep 2019
Location: Boston
Posts: 18
Default Re: AAE -30001 error w/ Sonarworks reference 4

Quote:
Originally Posted by stephen.r.banville View Post
Are you running 10.13.6 ?
Can I ask you what is the version fo Sonarworks that you're running with 10.13.6 ?

From Avid:

"Hi Stephen,

Thank you for contacting Avid support.

The error 30001 points back to the plugin itself based on the logs provided. It could be compatibility issue of this plugin on the current operating system. If all other plugins are working okay except Sonarworks then there's something wrong with the plugin's coding. Have you tried contacting Sonarworks and confirmed that it's compatible with OSX 10.13.6?


Best regards,

Chris
Avid Customer Care | Audio Post & Pro"
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  #12  
Old 10-17-2019, 08:32 AM
stephen.r.banville stephen.r.banville is offline
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Join Date: Sep 2019
Location: Boston
Posts: 18
Default Re: AAE -30001 error w/ Sonarworks reference 4

After much time I finally got things working with Sonarworks and High Sierra. Turns out to be a permissions issue with Mac OS. Avid support suggested deleting the plugin, creating a new account, and re-installing the plugin which worked. I haven't discovered the actual root cause of the problem with my old account, which at this point I guess doesn't really matter. Time to take a snapshot of my setup to this doesn't happen again.
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