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  #1  
Old 02-28-2021, 09:33 AM
depinfinity depinfinity is offline
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Default Blank Sign In Window Pro Tools
I've been having an issue where I can't sign in to my Avid account while in the Pro Tools program. I click "Sign In," and a blank window pops up. This problem used to come and go, and sometimes would be able to sign in. Anyone know how to solve this?
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  #2  
Old 02-28-2021, 10:33 AM
albee1952 albee1952 is offline
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Default Re: Blank Sign In Window Pro Tools
Try a different browser
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  #3  
Old 02-28-2021, 10:55 AM
depinfinity depinfinity is offline
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Default Re: Blank Sign In Window Pro Tools
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Originally Posted by albee1952 View Post
Try a different browser
This is within the Pro Tools program itself.
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Old 03-02-2021, 10:31 AM
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junkgear junkgear is offline
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Default Re: Blank Sign In Window Pro Tools
Is this working for you now?
There were others with this issue too, but it seems to be working now.
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  #5  
Old 03-02-2021, 02:27 PM
depinfinity depinfinity is offline
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Default Re: Blank Sign In Window Pro Tools
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Originally Posted by junkgear View Post
Is this working for you now?
There were others with this issue too, but it seems to be working now.
No. Still not working.
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  #6  
Old 03-02-2021, 04:34 PM
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junkgear junkgear is offline
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Default Re: Blank Sign In Window Pro Tools
Are you running any virus software or firewall that would block the connection?
You can also check in Windows Services and make sure both the Avid Hub and Transport services are running.
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  #7  
Old 03-02-2021, 10:24 PM
depinfinity depinfinity is offline
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Default Re: Blank Sign In Window Pro Tools
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Originally Posted by junkgear View Post
Are you running any virus software or firewall that would block the connection?
You can also check in Windows Services and make sure both the Avid Hub and Transport services are running.
I'm running Webroot SecureAnywhere and Windows Firewall, but I've made sure to allow Pro Tools and associated services through both. Both Avid Hub and Transport services are running in Windows Services.
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