|
Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
|
#1
|
||||
|
||||
PT Ultimate renewal update - NO Complete Plugin Bundle
I updated my PT Ultimate annually and its all fine with Pro Tools itself. Its been updated both in my Avid Account and in the ILM.
However I didn't receive my 12 month Avid Complete Plug-ins Bundle. I tried to contact Avid Customer Care...but its support is slightly unprofessional. Back and forth but its been almost a week and they can't solve this issue....asking for the same screen shots (I already sent) and with copy/paste responses. I had the same issue a year ago and I simply gave up and bought for $49.99 the same product. If someone is able / willing to help me with this matter, my support case is: 03835500 Thank you!
__________________
Michael Goorevich Sound Designer / mixer www.goorevich.com PT HD⎪N v2024.3 Ultimate ● macOS Ventura 13.6.3 MacPro 7.1 (2019) 3.2GHz Intel Xeon W 16-Core ● 96 GB RAM MTRX Studio + DADman 5.7.0.1 + MOM ● Sync HD ● AJA Kona LHi referenced by AJA GEN10 ● D-Command ES24 |
#2
|
||||
|
||||
Re: PT Ultimate renewal update - NO Complete Plugin Bundle
Hey Michael
I will escalate this to support and speed up the process for you.
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#3
|
||||
|
||||
Re: PT Ultimate renewal update - NO Complete Plugin Bundle
Many thanks!
__________________
Michael Goorevich Sound Designer / mixer www.goorevich.com PT HD⎪N v2024.3 Ultimate ● macOS Ventura 13.6.3 MacPro 7.1 (2019) 3.2GHz Intel Xeon W 16-Core ● 96 GB RAM MTRX Studio + DADman 5.7.0.1 + MOM ● Sync HD ● AJA Kona LHi referenced by AJA GEN10 ● D-Command ES24 |
#4
|
||||
|
||||
Re: PT Ultimate renewal update - NO Complete Plugin Bundle
Got a reply that they are on to it and will get back asap.
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#5
|
||||
|
||||
Re: PT Ultimate renewal update - NO Complete Plugin Bundle
Thank you Christopher, I got a response from Jeffro. He seems to be a very knowledgeable person who got straight to the point of my issue.
__________________
Michael Goorevich Sound Designer / mixer www.goorevich.com PT HD⎪N v2024.3 Ultimate ● macOS Ventura 13.6.3 MacPro 7.1 (2019) 3.2GHz Intel Xeon W 16-Core ● 96 GB RAM MTRX Studio + DADman 5.7.0.1 + MOM ● Sync HD ● AJA Kona LHi referenced by AJA GEN10 ● D-Command ES24 |
#6
|
||||
|
||||
Re: PT Ultimate renewal update - NO Complete Plugin Bundle
Quote:
Have a great weekend and let us know if you need any assistance going forward. PS. Jeffro is super and very good at his job and his knowledge is HUGE so he is the right person in the right place. Although I secretly dream and hope Jeffro would become the CEO and make Avid Great Again
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#7
|
|||
|
|||
Avid Complete Plug-in Bundle not renewing
I just renewed my ProTools Ultimate Annual Upgrade and Support license through a local reseller and successfully applied the code. So ProTools Upgrade and Support is active till 22 Dec 2020 but my Avid Complete Plug-in Bundle is still indicating it will expire on 22 Dec 2019.
As it is part of the Upgrade and Support Licence for PT and PT Ultimate what the hell is going on? Stephen Hope New Hope Media |
#8
|
||||
|
||||
Re: Avid Complete Plug-in Bundle not renewing
The expiration date for a subscription license (like the Avid Complete Plug-In Bundle) doesn't refresh until just before the original expiration. We'll get the Licensing FAQ updated since that still just refers to the Pro Tools HD Plan license.
__________________
linkedin
|
#9
|
|||
|
|||
Re: Avid Complete Plug-in Bundle not renewing
Thanks Jeffro for the explanation as the notification of impending expiration of the AVID Complete Plug-in my account certainly had me very concerned for ongoing projects.
However, having just looked at the FAQ it's not just that it references PT HD but is also obscure about the bundled plug-ins not renewing to near their expiration date when the PT software has already been renewed. Nothing in the FAQ makes me feel any better about the message still appearing on my AVID account saying the plug-in bundle is about to expire. Something's not quite right in the state of Denmark wth this out of step renewal indication. If I renew the overarching software, ProTools Ultimate in my case, then the bundled software should register as being renewed at the same time. I mean it happens with all other software manufacturers. Why is AVID different in this case? Last edited by New Hope Media; 12-08-2019 at 07:29 PM. |
#10
|
||||
|
||||
Re: Avid Complete Plug-in Bundle not renewing
+1. This is very confusing. While Jeffro helped me with the explanation, the last year I went ahead and purchased the $49.99 license not willing to risk my workflow and wait for the last day (when I had to sit with the clients). Why it should be so stressful indeed?
__________________
Michael Goorevich Sound Designer / mixer www.goorevich.com PT HD⎪N v2024.3 Ultimate ● macOS Ventura 13.6.3 MacPro 7.1 (2019) 3.2GHz Intel Xeon W 16-Core ● 96 GB RAM MTRX Studio + DADman 5.7.0.1 + MOM ● Sync HD ● AJA Kona LHi referenced by AJA GEN10 ● D-Command ES24 Last edited by mgoorevich; 12-09-2019 at 10:21 PM. |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Cannot purchase Avid Complete Plug-in Bundle. HELP! | Njow | Licensing & Accounts | 3 | 10-09-2019 07:11 PM |
Avid Complete Plug-in Bundle Installer | unkJE | Licensing & Accounts | 1 | 04-23-2019 03:29 PM |
Avid Complete Plug-In Bundle... | The Weed | General Discussion | 2 | 04-04-2018 10:04 AM |
Avid Complete Plug-in Bundle | john1192 | AAX Plug-ins | 48 | 02-07-2018 01:45 PM |